Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers over the phone, providing support and enhancing their travel experience.
- Company: Join Virgin Atlantic, a vibrant company that values individuality and customer care.
- Benefits: Competitive salary, bonus opportunities, and amazing staff travel perks after probation.
- Why this job: Make a real difference in customers' journeys while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Inclusive workplace that celebrates diversity and offers comprehensive training.
The predicted salary is between 28800 - 43200 £ per year.
Location: Pobl House, Swansea
Hours: Full Time 37.5 hours per week, Monday - Sunday. 07:00 - 23:00
Contract Type: Permanent
Salary: Competitive
Closing Date: 1st February 2026
In a nutshell
Our Customer Centre Advisors are the friendly voices our customers can count on – from the moment they book, to the moment they land (and sometimes in between). Based in our vibrant Swansea Customer Centre, you’ll be part of a team that turns everyday conversations into something special. With our Sales Through Service approach, it’s never about the hard sell. It’s about listening in, tuning into what a customer really needs, and offering thoughtful extras – like that perfect extra legroom seat or an upgrade that makes them feel truly special. Because at Virgin Atlantic, those little touches are what turn good trips into unforgettable experiences.
Day to day
- Chat with our customers via phone, helping with bookings, changes, and queries.
- Listen carefully, understand needs, and offer solutions that make each interaction personal and memorable.
- Identify opportunities to recommend products and upgrades that enhance the customer journey, working towards achievable revenue targets.
- Keep up to date with our latest products, policies, and promotions so your recommendations are always relevant.
- Approach every interaction with care, empathy, and a genuine desire to make the customer’s day.
- Enjoy bonus opportunities for achieving sales and service targets.
About you
Do you love helping customers and spotting ways to go the extra mile? Are you confident in having open conversations and making thoughtful recommendations? We’d love you to have:
- Proven ability to build rapport with a warm, engaging, and professional phone manner.
- A passion for turning challenges into opportunities, helping customers feel supported even when travel doesn’t go as planned.
- Demonstrable customer service experience in a contact centre, hospitality, retail, or any role where you’ve enhanced the customer experience.
- Strong listening skills and the ability to think quickly to provide effective, real-time solutions.
- A proactive problem-solving approach, with examples of going above and beyond to make customers feel valued and supported.
Don’t worry if you don’t tick every single box - if you believe you could make a real difference, we’d still love to hear from you!
What’s in it for you
- Competitive salary plus bonus opportunities (non-contractual).
- Industry-leading staff travel benefits once you’ve passed probation – because we think you should experience the world too.
- A workplace that celebrates individuality and encourages you to be your authentic self.
- Comprehensive training and ongoing development to help you thrive.
Be yourself – Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
Customer Centre Advisor in Swansea employer: Virgin holidays
Contact Detail:
Virgin holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Centre Advisor in Swansea
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Atlantic's values and culture. This way, you can show how your vibe matches theirs and how you can contribute to making those customer experiences unforgettable.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in handling queries and showcasing your problem-solving skills during the actual interview.
✨Tip Number 3
Be ready to share your stories! Think of specific examples from your past roles where you went above and beyond for a customer. These anecdotes will highlight your customer service experience and show that you’re all about making people feel valued.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Centre Advisor in Swansea
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to our team.
Tailor Your Application: Make sure to customise your application for the Customer Centre Advisor role. Highlight your customer service experience and any specific skills that match what we’re looking for. It shows us you’ve done your homework!
Showcase Your Listening Skills: Since this role is all about understanding customer needs, share examples in your application where you've successfully listened and responded to customers. This will help us see how you can make each interaction memorable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at Virgin holidays
✨Know the Company Inside Out
Before your interview, take some time to research Virgin Atlantic. Understand their values, mission, and what makes them unique in the travel industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Active Listening
As a Customer Centre Advisor, listening is key. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your ability to understand customer needs and shows that you value their input.
✨Prepare Real-Life Examples
Think of specific situations where you've gone above and beyond for a customer. Whether it was in a contact centre or retail, having these examples ready will help you illustrate your problem-solving skills and your passion for enhancing the customer experience.
✨Show Your Personality
Virgin Atlantic values individuality, so don’t be afraid to let your personality shine through. Be warm and engaging during the interview, and share your enthusiasm for helping customers. This will help you connect with the interviewer and demonstrate that you’d fit right into their vibrant team.
