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For Companies At a Glance
- Tasks: Manage the lifecycle of IT assets, ensuring efficient use and compliance.
- Company: Join Virgin Atlantic, a leading travel company focused on innovation and customer love.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive, inclusive culture.
- Why this job: Be part of a dynamic team driving technology value and supplier performance.
- Qualifications: Experience in IT Asset Management and familiarity with ServiceNow is essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Job Details
Salary: Competitive
Hours: Full Time, 37.5 hours
Location: VHQ, Crawley, hybrid 3 days a week in the office
Contract: Permanent
Closing Date: 10th July 2025
At Virgin Atlantic Airways, we believe that everyone can take on the world, and it\’s our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.
In a nutshell
Virgin Atlantic is seeking a detail-oriented and strategic Software & Hardware Asset Manager to lead the full lifecycle management of IT assets across the organisation. Based within the Technology Management Office, this role is responsible for ensuring the accurate, compliant, and cost-effective use of hardware and software—from procurement through to disposal.
You’ll act as the key link between Technology, Procurement, Finance, and our managed service supplier, ensuring asset-related processes are efficient, auditable, and aligned with business needs. With oversight of asset strategy and tooling such as ServiceNow (including SAM, HAM and CMDB modules), you’ll support audit and compliance requirements while driving value from our technology investments.
This role plays a vital part in supplier performance, cost optimisation, and ensuring the availability of licenses and devices to support the business effectively.
Day to day
Some of your key responsibilities as a Software & Hardware Asset Manager will be:
- Manage the end-to-end lifecycle of all technology hardware and software assets, ensuring effective use and recovery of assets including procurement, allocation, tracking, and secure disposal.
- Oversee the maintenance of the Asset Register in collaboration with the supplier, ensuring real-time visibility and accuracy
- Ensure the correct usage and configuration of ServiceNow SAM, HAM and CMDB modules, maintaining data integrity and completeness across asset and configuration records.
- Review and validate monthly asset reports, highlighting key trends and potential risk areas.
- Act as the primary interface for all asset-related services delivered by the supplier and ensure agreed SLAs and reporting deliverables are met in a timely and accurate manner.
- Support supplier reviews, audits, and performance monitoring, defining and evolving requirements to improve the asset service over time.
About you
We’re looking for someone who not only thrives on the finer details but also sees the bigger picture. We’d also love for you to demonstrate the following:
- Hands-on experience in IT Asset Management (ITAM), including managing the full lifecycle of software and hardware assets, from procurement to retirement.
- Working knowledge of configuration and compliance standards, with practical experience using tools like ServiceNow, particularly the CMDB, Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
- A solid understanding of software licensing models, such as Microsoft 365 and enterprise applications, with the ability to ensure compliance and optimise usage.
- Comfortable working with complex data, with the ability to translate it into clear, actionable insights and reports that support decision-making.
- Proven experience working with or managing third-party suppliers or outsourced service providers, with a collaborative and solutions-focused approach.
- Familiarity with software compliance audits, including supporting or leading third-party audit processes with confidence and attention to detail.
Ideally, candidates will bring knowledge of maturity models such as CMM, hold relevant certifications like IAITAM CSAM and/or CHAMP, and have experience in project management. ITIL Foundation certification is a plus, and we also welcome candidates with other relevant certifications in asset or configuration management—or equivalent hands-on experience.
If this sounds like you, we would love to hear from you!
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world – no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( ) feeling confident that we’ve got your individual considerations covered.
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Software & Hardware Assets Manager employer: Virgin holidays
Contact Detail:
Virgin holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software & Hardware Assets Manager
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, particularly ServiceNow and its SAM, HAM, and CMDB modules. Having hands-on experience or even a basic understanding of these tools can set you apart during discussions.
✨Tip Number 2
Network with professionals in IT Asset Management and related fields. Engaging with others who have experience in similar roles can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with software licensing models, especially those relevant to Virgin Atlantic like Microsoft 365. Being able to articulate how you've ensured compliance and optimised usage in past roles will demonstrate your expertise.
✨Tip Number 4
Showcase your collaborative skills by preparing examples of how you've worked with third-party suppliers or managed service providers. Highlighting your ability to foster strong relationships and drive improvements will resonate well with the hiring team.
We think you need these skills to ace Software & Hardware Assets Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Asset Management, particularly focusing on the full lifecycle of software and hardware assets. Use specific examples that demonstrate your hands-on experience with tools like ServiceNow.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Virgin Atlantic. Mention how your skills align with their needs, especially your understanding of software licensing models and experience with third-party suppliers.
Highlight Key Skills: Emphasise your familiarity with configuration and compliance standards, as well as your ability to work with complex data. Make sure to mention any relevant certifications, such as IAITAM CSAM or ITIL Foundation, to strengthen your application.
Showcase Problem-Solving Abilities: Provide examples in your application that illustrate your collaborative and solutions-focused approach. Highlight instances where you've successfully managed supplier relationships or improved asset services, as this aligns with the responsibilities of the role.
How to prepare for a job interview at Virgin holidays
✨Showcase Your IT Asset Management Experience
Be prepared to discuss your hands-on experience in IT Asset Management, particularly how you've managed the full lifecycle of software and hardware assets. Highlight specific examples where you ensured compliance and optimised usage.
✨Familiarise Yourself with ServiceNow
Since this role involves using ServiceNow's SAM, HAM, and CMDB modules, make sure you understand how these tools work. Be ready to explain how you've used similar tools in the past and how you can maintain data integrity and completeness.
✨Prepare for Supplier Management Questions
Expect questions about your experience working with third-party suppliers. Think of examples where you collaborated effectively to meet SLAs and improve service delivery, as this will demonstrate your solutions-focused approach.
✨Understand Software Licensing Models
Brush up on your knowledge of software licensing models, especially Microsoft 365 and enterprise applications. Be ready to discuss how you've ensured compliance in previous roles and how you can apply that knowledge at Virgin Atlantic.
