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For Companies At a Glance
- Tasks: Inspire customers and sell unforgettable holiday experiences as a Personal Travel Adviser.
- Company: Join Virgin Atlantic Holidays, a dynamic and innovative travel company.
- Benefits: Enjoy competitive salary, commission, industry-leading travel perks, and ongoing training.
- Why this job: Be part of a team that creates amazing travel experiences and makes a real impact.
- Qualifications: Excellent customer service skills and a passion for travel are essential.
- Other info: Flexible shifts and a supportive, inclusive work environment await you.
The predicted salary is between 21099 - 21099 £ per year.
Job details
Salary: £21,099 plus commission and excellent benefits
Contract: 12-Month Fixed Term Contract
Hours: Part Time (30 hours, 4 days per week)
Shift Times: Monday – Sunday 09:00 – 19:00
Location: Swansea Next
Closing Date: Sunday 5th October 2025
In a nutshell
At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it\\\’s our vision to become the most loved travel company. We’re proud to offer a supportive work environment, where no two days are the same. You’ll enjoy a dynamic shift pattern that includes weekends, bank holidays and evenings. This is all part of helping us create unforgettable experiences for our customers, every single day!
We love to disrupt the market with fresh ideas, bringing new approaches to the industry and remaining a loud and proud voice for positive change – be it on issues of sustainability, people, or our communities. So, if you’re ready to take your career to new heights, read on.
Join Virgin Atlantic Holidays as a Personal Travel Adviser and help create unforgettable holiday experiences. You\\\’ll inspire customers with your travel expertise, recommend and sell holidays, and work towards achieving high sales targets. Enjoy comprehensive training, fantastic travel benefits, and a dynamic work environment!
What we offer:
We\\\’re here to help you become a destination expert. With our blended training programme, you\\\’ll be able to confidently recommend and sell holidays, ensuring our customers have the best store experience! Our training kicks off with our ‘First Dates’ induction day at our flagship head office in Crawley. This is followed by a three-week training programme, which is a combination of classroom, virtual and in-store training.
And that\\\’s not all! You\\\’ll also enjoy these fantastic perks:
- Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination (did someone say Barbados?)
- Go above and beyond and get rewarded for it. With our generous commission scheme, your hard work won\\\’t go unnoticed. When you exceed your targets, you’ll earn more than just recognition – you’ll see this reflected in your rewards too!
- Ongoing coaching and development throughout your career
- Generous contributory pension scheme and life assurance
- Our iconic Vivienne Westwood uniform in your choice of styles!
Day to day
Working alongside our award-winning retail team who share your passion and dedication to delivering outstanding customer service, you will:
- Provide outstanding customer service during every interaction, both pre and post-sale, embodying our values of \\\’Think red\\\’, \\\’Make friends\\\’ and \\\’Be amazing\\\’
- Strive to exceed personal and team sales targets with determination and a proactive approach
- Maintain up-to-date knowledge of destinations and products, driven by your passion and curiosity for luxury travel
- Offer daily support to colleagues, Supervisors, and the Area Manager, creating a collaborative and friendly work environment
About you
We\\\’re looking for someone with excellent interpersonal skills, and a natural conversation starter who has passion and enthusiasm to work within travel and tourism. We’re also looking for the following:
- Demonstrated customer service skills with preferred experience of achieving targets in a sales environment
- Dedication to building a repeat customer base through exceptional service and relationship management
- Proven experience of overcoming challenges within a constantly evolving environment – no two days will be the same
- Strong passion and curiosity for luxury travel, with a drive to stay informed about the latest travel trends and offerings
- Flexibility to work various shifts in line with customer demand, including evenings, weekends and bank holidays
If successful through the screening stage of your application, you\\\’ll be invited to complete our online video assessment. The final stage of the process will be an invitation to attend an in-person interview in-store.
Be yourself – Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world – no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
Additional information
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
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Personal Travel Adviser – Swansea employer: Virgin holidays
Contact Detail:
Virgin holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Travel Adviser – Swansea
✨Tip Number 1
Get to know the company inside out! Research Virgin Atlantic Holidays, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently talk about your experience and how it aligns with the role of a Personal Travel Adviser. Think about how you can showcase your customer service skills and passion for travel.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances of landing that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Virgin Atlantic family!
We think you need these skills to ace Personal Travel Adviser – Swansea
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share your experiences and what inspires you about the travel industry. We want to see that enthusiasm for creating unforgettable holiday experiences.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your customer service skills and any sales experience you have. We’re looking for someone who can connect with our customers and help them find their dream holidays!
Be Yourself: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know the real you. Remember, we celebrate differences and want to see how you can contribute to our diverse team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our amazing team at Virgin Atlantic Holidays!
How to prepare for a job interview at Virgin holidays
✨Know Your Destinations
Before the interview, brush up on popular travel destinations and current trends in luxury travel. Being able to discuss these topics will show your passion and expertise, which is crucial for a Personal Travel Adviser role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service or overcame challenges. Highlighting your ability to build relationships and exceed sales targets will resonate well with the interviewers.
✨Embrace the Company Culture
Familiarise yourself with Virgin Atlantic Holidays' values like 'Think red', 'Make friends', and 'Be amazing'. During the interview, demonstrate how you embody these values in your work ethic and interactions with customers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role, training programme, or company culture. This not only shows your interest but also helps you gauge if this is the right fit for you. Remember, interviews are a two-way street!