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For Companies At a Glance
- Tasks: Inspire customers with travel expertise and achieve sales targets.
- Company: Join Virgin Atlantic Holidays, a dynamic and supportive travel company.
- Benefits: Earn a competitive salary plus commission and enjoy amazing travel perks.
- Why this job: Be part of a team that creates unforgettable travel experiences every day.
- Qualifications: Passion for travel, excellent customer service skills, and a proactive attitude.
- Other info: Flexible shifts and ongoing training in a vibrant work environment.
The predicted salary is between 21099 - 21099 £ per year.
Job details
Salary: £21,099 plus commission and excellent benefits
Hours: Part Time, 30 hours, 4 days per week
Contract type: 12 Month Fixed Term Contract
Shift Times: Monday – Friday 9am – 9pm, Saturday 9am – 7pm, Sunday 10.30am – 5pm
Location: Merry Hill, Birmingham
Closing Date: Friday 31st October 2025
In a nutshell
At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it\’s our vision to become the most loved travel company. We’re proud to offer a supportive work environment, where no two days are the same. You’ll enjoy a dynamic shift pattern that includes weekends, bank holidays and evenings. This is all part of helping us create unforgettable experiences for our customers, every single day!
We love to disrupt the market with fresh ideas, bringing new approaches to the industry and remaining a loud and proud voice for positive change – be it on issues of sustainability, people, or our communities.
As a Personal Travel Adviser, you\’ll inspire customers with your travel expertise, recommend and sell holidays, and work towards achieving high sales targets. Enjoy comprehensive training, fantastic travel benefits, and a dynamic work environment!
What we offer
We\’re here to help you become a destination expert. With our blended training programme, you\’ll be able to confidently recommend and sell holidays, ensuring our customers have the best store experience! Our training kicks off with our ‘First Dates’ induction day at our flagship head office in Crawley. This is followed by a three-week training programme, which is a combination of classroom, virtual and in-store training.
And that\’s not all! You\’ll also enjoy these fantastic perks:
- Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination (did someone say Barbados?)
- Go above and beyond and get rewarded for it. With our generous commission scheme, your hard work won\’t go unnoticed. When you exceed your targets, you’ll earn more than just recognition – you’ll see this reflected in your rewards too!
- Ongoing coaching and development throughout your career
- Generous contributory pension scheme and life assurance
- Our iconic Vivienne Westwood uniform in your choice of styles!
Day to day
Working alongside our award-winning Retail team who share your passion and dedication to delivering outstanding customer service, you will:
- Provide outstanding customer service during every interaction, both pre and post-sale, embodying our values of \’Think red\’, ‘Make friends’ and ‘Be amazing’
- Strive to exceed personal and team sales targets with determination and a proactive approach
- Maintain up-to-date knowledge of destinations and products, driven by your passion and curiosity for luxury travel
- Offer daily support to colleagues, Supervisors, and the Area Manager, creating a collaborative and friendly work environment
About you
We\’re looking for someone with excellent interpersonal skills, and a natural conversation starter who has passion and enthusiasm to work within travel and tourism. We’re also looking for the following:
- Demonstrated customer service skills with preferred experience of achieving targets in a fast paced sales environment
- Previous experience of working within the airline, travel or tourism industry is desirable
- Dedication to building a repeat customer base through exceptional service and relationship management
- Proven experience of overcoming challenges within a constantly evolving environment – no two days will be the same
- Strong passion and curiosity for luxury travel, with a drive to stay informed about the latest travel trends and offerings
- Flexibility to work various shifts in line with customer demand, including evenings, weekends and bank holidays
If successful through the screening stage of your application, you\’ll be invited to complete our online video assessment. The final stage of the process will be an invitation to attend an in-person interview in-store.
Be yourself – Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world – no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
Our recipe for Leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
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Personal Travel Adviser – Merry Hill employer: Virgin holidays
Contact Detail:
Virgin holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Travel Adviser – Merry Hill
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Atlantic Holidays' values and mission. This will help you connect your passion for travel with their vision, making you stand out as a candidate who truly gets it.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales. Think about your past experiences and how they relate to the role of a Personal Travel Adviser. We want to hear your stories!
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm for travel shine through. Share your favourite destinations and travel experiences. Remember, they’re looking for someone who can inspire customers!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Personal Travel Adviser – Merry Hill
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share your experiences and what inspires you about the travel industry. We want to see that enthusiasm for helping customers create unforgettable journeys.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Personal Travel Adviser. Use keywords from the job description to show us you understand what we're looking for!
Be Personable and Authentic: We’re all about building relationships, so don’t be afraid to let your personality come through in your writing. Be yourself and share stories that reflect your customer service skills and ability to connect with others.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Virgin holidays
✨Know Your Destinations
As a Personal Travel Adviser, you'll need to be a destination expert. Research popular travel spots, current trends, and unique experiences that Virgin Atlantic Holidays offers. This will not only impress your interviewers but also show your genuine passion for travel.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service or exceeded sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your capabilities in action.
✨Embrace the Company Culture
Familiarise yourself with Virgin Atlantic's values like 'Think red', 'Make friends', and 'Be amazing'. During the interview, weave these values into your responses to demonstrate that you align with their culture and are ready to contribute positively to the team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.