At a Glance
- Tasks: Inspire customers with travel expertise and achieve sales targets.
- Company: Join Virgin Atlantic Holidays, a dynamic and supportive travel company.
- Benefits: Earn a competitive salary plus commission and enjoy amazing travel perks.
- Other info: Flexible shifts and ongoing training in a vibrant work environment.
- Why this job: Be part of a team that creates unforgettable travel experiences every day.
- Qualifications: Passion for travel, excellent customer service skills, and a proactive attitude.
The predicted salary is between 21099 - 21099 £ per year.
Job details
Salary: £21,099 plus commission and excellent benefits
Hours: Part Time, 30 hours, 4 days per week
Contract type: 12 Month Fixed Term Contract
Shift Times: Monday - Friday 9am - 9pm, Saturday 9am - 7pm, Sunday 10.30am - 5pm
Location: Merry Hill, Birmingham
Closing Date: Friday 31st October 2025
In a nutshell
At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it\'s our vision to become the most loved travel company. We’re proud to offer a supportive work environment, where no two days are the same. You’ll enjoy a dynamic shift pattern that includes weekends, bank holidays and evenings. This is all part of helping us create unforgettable experiences for our customers, every single day!
We love to disrupt the market with fresh ideas, bringing new approaches to the industry and remaining a loud and proud voice for positive change - be it on issues of sustainability, people, or our communities.
As a Personal Travel Adviser, you\'ll inspire customers with your travel expertise, recommend and sell holidays, and work towards achieving high sales targets. Enjoy comprehensive training, fantastic travel benefits, and a dynamic work environment!
What we offer
We\'re here to help you become a destination expert. With our blended training programme, you\'ll be able to confidently recommend and sell holidays, ensuring our customers have the best store experience! Our training kicks off with our ‘First Dates’ induction day at our flagship head office in Crawley. This is followed by a three-week training programme, which is a combination of classroom, virtual and in-store training.
And that\'s not all! You\'ll also enjoy these fantastic perks:
- Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination (did someone say Barbados?)
- Go above and beyond and get rewarded for it. With our generous commission scheme, your hard work won\'t go unnoticed. When you exceed your targets, you’ll earn more than just recognition - you’ll see this reflected in your rewards too!
- Ongoing coaching and development throughout your career
- Generous contributory pension scheme and life assurance
- Our iconic Vivienne Westwood uniform in your choice of styles!
Day to day
Working alongside our award-winning Retail team who share your passion and dedication to delivering outstanding customer service, you will:
- Provide outstanding customer service during every interaction, both pre and post-sale, embodying our values of \'Think red\', ‘Make friends’ and ‘Be amazing’
- Strive to exceed personal and team sales targets with determination and a proactive approach
- Maintain up-to-date knowledge of destinations and products, driven by your passion and curiosity for luxury travel
- Offer daily support to colleagues, Supervisors, and the Area Manager, creating a collaborative and friendly work environment
About you
We\'re looking for someone with excellent interpersonal skills, and a natural conversation starter who has passion and enthusiasm to work within travel and tourism. We’re also looking for the following:
- Demonstrated customer service skills with preferred experience of achieving targets in a fast paced sales environment
- Previous experience of working within the airline, travel or tourism industry is desirable
- Dedication to building a repeat customer base through exceptional service and relationship management
- Proven experience of overcoming challenges within a constantly evolving environment – no two days will be the same
- Strong passion and curiosity for luxury travel, with a drive to stay informed about the latest travel trends and offerings
- Flexibility to work various shifts in line with customer demand, including evenings, weekends and bank holidays
If successful through the screening stage of your application, you\'ll be invited to complete our online video assessment. The final stage of the process will be an invitation to attend an in-person interview in-store.
Be yourself – Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
Our recipe for Leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Personal Travel Adviser – Merry Hill in Birmingham employer: Virgin holidays
At Virgin Atlantic Holidays, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture in Merry Hill, Birmingham. Our team members enjoy industry-leading travel benefits, ongoing training, and a supportive environment that fosters personal growth and collaboration. With a focus on innovation and customer service, we empower our employees to excel while making unforgettable memories for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Travel Adviser – Merry Hill in Birmingham
✨Get in on Local Events
In the travel and tourism industry, local events are golden opportunities to meet potential employers. Attend tourism fairs, travel expos, and local meetups where you can connect with companies looking for part-time help. Bring a smile and business cards—you never know who you'll chat with!
✨Hit Up Travel Agencies
Don't just apply online—walk into local travel agencies or tourism offices! You can showcase your enthusiasm in person and make a memorable first impression. Bring your CV and chat about your passion for travel; you’ll stand out more than a standard applicant.
✨Join Travel & Tourism Communities
Dive into online communities related to travel and tourism. Platforms like Facebook Groups, Reddit, and Meetup are great for finding part-time gigs and mentorship. Plus, connecting with folks in the industry can lead to insider info about job openings that aren't publicly advertised.
✨Keep an Eye on Seasonal Hiring Trends
Many travel companies ramp up hiring during peak tourist seasons. Be proactive and start applying a month or two ahead of busy periods, like summer or holidays. Also, keep an eye on Virgin holidays for updates on part-time roles—they often look for passionate individuals to join their team during these high-demand times.
We think you need these skills to ace Personal Travel Adviser – Merry Hill in Birmingham
Some tips for your application 🫡
Show Off Your Travel Experience:In the travel and tourism industry, your personal travel experiences can really set you apart. In your CV, highlight any destinations you've visited, special skills you've learned abroad, or even unique cultural experiences that can show your passion for travel. This not only adds a personal touch but also demonstrates your enthusiasm for the role at Virgin holidays.
Tailor Your Cover Letter to the Role:Since this is a part-time role, let us know how it fits into your plans. In your cover letter, explain why you're looking for part-time work at Virgin holidays and what you hope to gain from the experience. It's also a good idea to mention any relevant customer service experience, as that's super important in this field!
Highlight Local Knowledge:Working in travel and tourism often means guiding clients through their experiences, so demonstrating your knowledge of local attractions or hidden gems is key. If you've got any local certifications or have worked with tourism boards, make sure to include those details in your CV.
Keep It Flexible:Since part-time roles often come with varied hours, in your application, be sure to mention your availability. Employers at Virgin holidays will appreciate knowing when you can work. A little flexibility can go a long way in this industry!
How to prepare for a job interview at Virgin holidays
✨Know Your Destinations
For a role in travel-tourism, it’s essential to have a good grasp of popular destinations and trends. Brush up on travel hotspots, local customs, and emerging travel preferences—this will show that you aren't just passionate but also informed.
✨Customer Scenarios Practice
Expect to handle customer-centred questions, as part-time roles often involve direct interaction with clients. Think about common travel queries or issues and practice your responses. How would you handle a booking change or a complaint? Let’s show them you can think on your feet!
✨Flexible Schedule Enthusiasm
Since this is a part-time gig, it’s likely they’ll want someone who’s adaptable with their hours. Be honest about your availability, and maybe even show off your eagerness to take on different shifts or tasks—a big plus in the dynamic travel industry!
✨Portfolios of Experiences
While portfolios aren't as common in tourism, if you’ve previously organised trips, internships, or even participated in travel blogging or vlogging, bring that along. Share any interesting itineraries or recommendations you’ve created—they add a personal touch and showcase your enthusiasm.
