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For Companies At a Glance
- Tasks: Inspire customers with travel expertise and create unforgettable holiday experiences.
- Company: Join the dynamic team at Virgin Atlantic Holidays, a leading travel company.
- Benefits: Enjoy industry-leading travel perks, generous commission, and ongoing training.
- Why this job: Be part of a supportive environment where no two days are the same!
- Qualifications: Excellent interpersonal skills and a passion for travel are essential.
- Other info: Flexible shifts and a commitment to inclusivity make this a great workplace.
The predicted salary is between 26374 - 26374 £ per year.
Location: Maidstone, Kent
Hours: Full Time (37.5 hours, 5 days per week)
Shift Times: Monday to Friday 09.00 - 21.00, Saturday 09.00 - 19.00, Sunday 10.00 - 16:00
Contract Type: Permanent
Salary: £26,374 plus commission and excellent benefits
Closing Date: Sunday 12th April 2026
In a nutshell
At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it’s our vision to become the most loved travel company. We’re proud to offer a supportive work environment, where no two days are the same. You’ll enjoy a dynamic shift pattern that includes weekends, bank holidays and evenings. This is all part of helping us create unforgettable experiences for our customers, every single day! Join Virgin Atlantic Holidays as a Personal Travel Adviser and help create unforgettable holiday experiences. You’ll inspire customers with your travel expertise, recommend and sell holidays, and work towards achieving high sales targets. Enjoy comprehensive training, fantastic travel benefits, and a dynamic work environment!
What we offer
- Industry-leading staff travel benefits with up to seven flights a year to any Virgin Atlantic destination.
- Generous commission scheme for exceeding sales targets.
- Ongoing coaching and development throughout your career.
- Generous contributory pension scheme, health and life assurance.
- Our iconic Vivienne Westwood uniform in your choice of styles!
Day to day
Working alongside our award-winning retail team who share your passion and dedication to delivering outstanding customer service, you will:
- Provide outstanding customer service during every interaction, both pre and post-sale.
- Strive to exceed personal and team sales targets with determination and a proactive approach.
- Maintain up-to-date knowledge of destinations and products.
- Offer daily support to colleagues, Supervisors, and the Area Manager.
About you
We’re looking for someone with excellent interpersonal skills, and a natural conversation starter, who has passion and enthusiasm to work within travel and tourism. We’re also looking for the following:
- Demonstrated customer service skills with preferred experience of achieving personal targets in a sales environment.
- Previous experience of working within the airline, travel or tourism industry is highly desirable.
- Dedication to building a repeat customer base through exceptional service and relationship management.
- Proven experience of overcoming challenges within a constantly evolving environment.
- Strong passion and curiosity for luxury travel.
- Flexibility to work various shifts in line with customer demand.
If successful through the screening stage of your application, you’ll be invited to complete our online video assessment. The final stage of the process will be an invitation to attend an in-person interview in-store.
Be yourself – Our differences make us stronger. Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.
Personal Travel Adviser – Maidstone, Kent employer: Virgin holidays
Contact Detail:
Virgin holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Travel Adviser – Maidstone, Kent
✨Tip Number 1
Get to know the company inside out! Research Virgin Atlantic Holidays, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for travel, making you stand out as a candidate.
✨Tip Number 2
Practice your pitch! Think about how you’d sell a holiday to a friend. Use that same enthusiasm and personal touch in your interviews. Remember, they want to see your personality shine through, so don’t hold back!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This not only gives you insider info but also shows your commitment to the role. Plus, who knows? They might even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Virgin Atlantic Holidays. Let’s make those travel dreams come true together!
We think you need these skills to ace Personal Travel Adviser – Maidstone, Kent
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share your personal experiences and how they’ve shaped your desire to help others create unforgettable holiday memories.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the role. Mention any previous customer service or sales experience, especially in travel, to show us you’re the perfect fit!
Be Authentic: We want to get to know the real you! Don’t be afraid to let your personality come through in your writing. Use a friendly tone and share anecdotes that reflect your interpersonal skills and enthusiasm for the industry.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Virgin holidays
✨Know Your Destinations
As a Personal Travel Adviser, you'll need to be well-versed in various travel destinations. Research popular holiday spots, current travel trends, and any unique offerings that Virgin Atlantic Holidays provides. This knowledge will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Highlight situations where you exceeded customer expectations or resolved issues effectively. This will demonstrate your ability to embody the values of 'Think red', 'Make friends', and 'Be amazing'.
✨Demonstrate Your Sales Acumen
Since achieving sales targets is crucial for this role, come prepared with specific examples of how you've met or exceeded sales goals in previous positions. Discuss your strategies for building a repeat customer base and how you maintain relationships with clients.
✨Be Ready for Shift Flexibility
The role requires flexibility with shifts, including evenings and weekends. Be prepared to discuss your availability and willingness to adapt to the dynamic work environment. Showing that you're open to working varied hours will reflect your commitment to the role.