At a Glance
- Tasks: As a Personal Travel Adviser, you'll inspire customers and sell unforgettable holiday experiences.
- Company: Join Virgin Atlantic Holidays, a dynamic travel company focused on innovation and customer satisfaction.
- Benefits: Enjoy industry-leading staff travel perks, commission rewards, and ongoing coaching for your career growth.
- Why this job: Be part of a supportive team that values creativity and positive change in the travel industry.
- Qualifications: We're looking for passionate individuals with strong customer service skills and a love for travel.
- Other info: Flexible shifts available; embrace diversity and inclusivity in our workplace.
The predicted salary is between 21000 - 30000 £ per year.
- Industry-leading Staff Travel benefits with up to seven flights a year to any of Virgin Atlantic’s destinations (did someone say Barbados?).
- Go above and beyond and get rewarded for it. With our commission scheme, your hard work doesn’t go unnoticed. When you exceed your targets, you’ll earn more than just recognition—you’ll see it reflected in your rewards too.
- Ongoing coaching and development throughout your career
- Generous contributory pension scheme and life assurance.
- Provide outstanding customer service during every interaction, both pre and post-sale, embodying our values of \’think red\’, \’make friends\’, and \’be amazing\’.
- Strive to exceed personal and team sales targets with determination and a proactive approach.
- Maintain up-to-date knowledge of destinations and products, driven by your passion and curiosity for leisure travel.
- Offer daily support to colleagues, supervisors, and the Area Manager, fostering a collaborative and friendly work environment.
- Demonstrated customer service skills with preferred experience of achieving targets in a sales environment.
- Dedication to building a repeat customer base through exceptional service and relationship management.
- Proven experience of overcoming challenges within a constantly evolving environment – no two days are ever the same.
- Strong passion and curiosity for leisure travel, with a drive to stay informed about the latest travel trends and offerings.
- Flexibility to work varied shifts in line with customer demand, including evenings and weekends.
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Personal Travel Adviser employer: Virgin holidays
Contact Detail:
Virgin holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Travel Adviser
✨Tip Number 1
Familiarise yourself with Virgin Atlantic Holidays' offerings and unique selling points. Understanding their travel packages, destinations, and customer service ethos will help you engage confidently during interviews.
✨Tip Number 2
Showcase your passion for travel by discussing your own travel experiences. Relating personal stories can demonstrate your enthusiasm and knowledge about different destinations, making you a more appealing candidate.
✨Tip Number 3
Prepare to discuss how you handle customer service challenges. Think of specific examples where you've gone above and beyond to meet customer needs, as this aligns with the company's values of exceptional service.
✨Tip Number 4
Network with current or former employees of Virgin Atlantic Holidays. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach during the application process.
We think you need these skills to ace Personal Travel Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you’ve exceeded targets or provided exceptional service, as this aligns with what Virgin Atlantic Holidays is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and tourism. Share specific examples of how you've helped customers in the past and how you can contribute to creating unforgettable holiday experiences.
Showcase Your Interpersonal Skills: During the application process, highlight your excellent interpersonal skills. Mention instances where you’ve successfully built relationships with customers or colleagues, as this is crucial for the Personal Travel Adviser role.
Research the Company Culture: Familiarise yourself with Virgin Atlantic Holidays' values and mission. Reflect these in your application by demonstrating how your personal values align with theirs, particularly around customer service and innovation.
How to prepare for a job interview at Virgin holidays
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and demonstrate your knowledge of popular destinations, as this will resonate with the company's mission to inspire customers.
✨Highlight Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Emphasise how you went above and beyond to meet customer needs, as this aligns with the company's values of delivering outstanding service.
✨Demonstrate Sales Acumen
Be ready to discuss your experience in achieving sales targets. Provide specific examples of how you have successfully sold products or services in previous roles, showcasing your ability to drive results.
✨Embrace Flexibility and Adaptability
Since the role requires working varied shifts, be prepared to discuss your flexibility in scheduling. Share instances where you adapted to changing circumstances, highlighting your ability to thrive in a dynamic environment.