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- Tasks: As a Personal Travel Adviser, inspire customers and sell unforgettable holiday experiences.
- Company: Join Virgin Atlantic Holidays, a leading travel company focused on innovation and customer satisfaction.
- Benefits: Enjoy industry-leading travel perks, commission rewards, ongoing training, and a contributory pension scheme.
- Why this job: Be part of a dynamic team that values creativity, customer service, and positive change in travel.
- Qualifications: We seek passionate individuals with strong interpersonal skills and a knack for sales and customer service.
- Other info: Flexible shifts include evenings and weekends; we celebrate diversity and encourage all backgrounds to apply.
The predicted salary is between 21000 - 30000 ÂŁ per year.
Salary: ÂŁ26,373 plus commission and excellent benefits
Hours: Full Time 37.5 hours per week (over a 5-day period)
Shifts: Monday - Sunday 9am - 7pm
Location: Cardiff (please note, on-site parking is available but not free)
Contract: Fixed Term Contract / Secondment (12 months)
Closing Date: 22nd June 2025
At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it’s our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo. We’re proud to offer a supportive working environment where no two days are the same. You’ll enjoy a dynamic shift pattern that includes weekends, bank holidays, and evenings at some of our busier locations. It’s all part of helping us create unforgettable experiences for our customers, every single day.
We love to disrupt the market with fresh ideas. Bringing new approaches to the industry and remaining a loud and proud voice for positive change - be it on issues of sustainability, people, or our communities. So, if you’re ready to take your career to new heights, read on.
Join Virgin Atlantic Holidays as a Personal Travel Advisor and help create unforgettable holiday experiences. You’ll inspire customers with your travel expertise, recommend and sell holidays, and work towards achieving sales targets. Enjoy comprehensive training, fantastic travel benefits, and a dynamic work environment.
What we offer:
- We’re here to help you become a destination expert. With our training programme, you’ll be able to confidently recommend and sell holidays, ensuring our customers have unforgettable experiences. Our training kicks off with our famous “First Dates” in our amazing head office building in Crawley. This is followed by a three-week training programme which is a combination of virtual and in-store training.
- Industry-leading Staff Travel benefits with up to seven flights a year to any of Virgin Atlantic’s destinations.
- Go above and beyond and get rewarded for it. With our commission scheme, your hard work doesn’t go unnoticed. When you exceed your targets, you’ll earn more than just recognition—you’ll see it reflected in your rewards too.
- Ongoing coaching and development throughout your career.
- Generous contributory pension scheme and life assurance.
Day to day, working alongside our award-winning retail team who share your passion and dedication to delivering outstanding customer service, you will:
- Provide outstanding customer service during every interaction, both pre and post-sale, embodying our values of 'think red', 'make friends', and 'be amazing'.
- Strive to exceed personal and team sales targets with determination and a proactive approach.
- Maintain up-to-date knowledge of destinations and products, driven by your passion and curiosity for leisure travel.
- Offer daily support to colleagues, supervisors, and the Area Manager, fostering a collaborative and friendly work environment.
We’re looking for someone with excellent interpersonal skills, and a natural conversation starter who has passion and enthusiasm to work within travel and tourism.
- Demonstrated customer service skills with proven experience of achieving targets in a sales environment.
- Dedication to building a repeat customer base through exceptional service and relationship management.
- Proven experience of overcoming challenges within a constantly evolving environment.
- Strong passion and curiosity for leisure travel, with a drive to stay informed about the latest travel trends and offerings.
- Flexibility to work varied shifts in line with customer demand, including evenings and weekends.
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit.
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you.
Personal Travel Adviser employer: Virgin holidays
Contact Detail:
Virgin holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Travel Adviser
✨Tip Number 1
Familiarise yourself with Virgin Atlantic Holidays' offerings and unique selling points. Understanding their travel packages, destinations, and customer service ethos will help you engage confidently during interviews.
✨Tip Number 2
Showcase your passion for travel by sharing personal experiences or insights about popular destinations. This not only demonstrates your enthusiasm but also highlights your ability to connect with customers on a personal level.
✨Tip Number 3
Prepare to discuss how you've successfully met sales targets in previous roles. Use specific examples to illustrate your determination and proactive approach, as these qualities are highly valued in the Personal Travel Adviser role.
✨Tip Number 4
Network with current or former employees of Virgin Atlantic Holidays if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Personal Travel Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to exceed targets and provide exceptional service, as these are key aspects of the Personal Travel Adviser role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your enthusiasm for the role. Mention how your skills align with Virgin Atlantic Holidays' values, such as 'think red', 'make friends', and 'be amazing'.
Showcase Your Knowledge: In your application, mention any travel experiences or knowledge of destinations that could be beneficial for the role. This will demonstrate your curiosity and passion for leisure travel, which is essential for a Personal Travel Adviser.
Highlight Interpersonal Skills: Emphasise your excellent interpersonal skills and ability to build relationships with customers. Provide examples of how you've successfully managed customer interactions in previous roles, as this is crucial for delivering outstanding service.
How to prepare for a job interview at Virgin holidays
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs in the travel industry.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight any specific instances where you exceeded customer expectations or resolved issues effectively.
✨Research Virgin Atlantic Holidays
Familiarise yourself with Virgin Atlantic Holidays' offerings, values, and recent news. This will show your genuine interest in the company and help you align your answers with their mission.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Practice responses that showcase your adaptability and proactive approach in a dynamic environment.
