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For Companies At a Glance
- Tasks: Lead the development of innovative loyalty products for high-value customers.
- Company: Join Virgin Atlantic, a leading travel company known for its commitment to customer satisfaction.
- Benefits: Enjoy hybrid remote work, a supportive environment, and opportunities for personal growth.
- Why this job: Make a real impact on customer loyalty while collaborating with diverse teams in a vibrant culture.
- Qualifications: Experience in loyalty product management and strong communication skills are essential.
- Other info: This is a maternity cover contract with a closing date of 10th August 2025.
The predicted salary is between 43200 - 72000 £ per year.
Job Details
Hours: 37.5 Monday to Friday
Location: Hybrid remote working in our VHQ, Crawley
Contract: Maternity Cover Contract
Closing Date:10th August 2025
In a nutshell
This pivotal role is dedicated to elevating our loyalty experience for our most valued High-Value Customers (HVC). You’ll be responsible for developing and delivering innovative loyalty and lifecycle products, with a particular focus on member tenure recognition, to drive customer satisfaction and revenue growth.
You\’ll be responsible for designing and managing loyalty propositions for HVCs, ensuring they\’re seamlessly integrated across the Virgin Atlantic network. You’ll own the HVC portfolio, finding opportunities for improvement and driving initiatives that align with our strategic goals. With a focus on innovation, you’ll build a cohesive customer journey across digital and physical touchpoints, collaborating closely with Digital Product, Travel Product, CRM, Sales, VIP, Events and other teams to optimise engagement and growth. Additionally, you’ll implement VIP-specific products like Meet-and-Greet and high-level member events (along with managing the event budget) to enhance the loyalty experience.
Day to day
Drive HVC revenue and member satisfaction by delivering personalised benefits and loyalty experiences.
Support sales growth and ensure revenue targets are met by closely monitoring trends and taking action to stay on track.
Develop and implement programmes that enhance the Elite member experience, continually raising member satisfaction scores.
Optimize service delivery through close collaboration with Systems and Architecture teams to enhance VIP support tools and processes.
About you
Are you experienced in loyalty product management and have a strong track record of customer satisfaction and revenue achievement? Then this could be the role for you!
Alongside the above, we\’re looking for the following:
Skilled communicator, able to build and maintain relationships with senior internal and external stakeholders.
Known for your strategic vision, innovative approach, and commitment to delivering an exceptional experience for high-value members.
Adept at navigating operational complexities to personalise and enhance the customer experience.
Ready to make an impact? Join us at Virgin Atlantic and help shape the future of loyalty for our most valued customers!
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world – no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( ) feeling confident that we’ve got your individual considerations covered.
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Manager Loyalty Product employer: Virgin holidays
Contact Detail:
Virgin holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Loyalty Product
✨Tip Number 1
Familiarise yourself with the latest trends in loyalty programmes, especially those tailored for high-value customers. Understanding what makes a loyalty programme successful will help you demonstrate your strategic vision during discussions.
✨Tip Number 2
Network with professionals in the loyalty and customer experience sectors. Engaging with others in the industry can provide insights into best practices and innovative ideas that you can bring to the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've enhanced customer satisfaction and driven revenue growth in previous roles. Being able to articulate your past successes will showcase your capability to excel in this position.
✨Tip Number 4
Research Virgin Atlantic's current loyalty offerings and think critically about potential improvements or new initiatives. Showing that you've done your homework and have ideas ready will set you apart from other candidates.
We think you need these skills to ace Manager Loyalty Product
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Manager Loyalty Product position. Identify key responsibilities and required skills, such as experience in loyalty product management and customer satisfaction.
Tailor Your CV: Customise your CV to highlight relevant experience and achievements that align with the role. Emphasise your strategic vision, innovative approach, and any specific projects related to loyalty programmes or customer engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing customer experiences and your ability to drive revenue growth. Use specific examples from your past work to demonstrate how you can contribute to Virgin Atlantic's goals.
Highlight Collaboration Skills: Since the role involves working closely with various teams, make sure to mention your experience in cross-functional collaboration. Provide examples of how you've successfully worked with different stakeholders to achieve common objectives.
How to prepare for a job interview at Virgin holidays
✨Understand the Loyalty Landscape
Familiarise yourself with the current trends in loyalty programmes, especially those targeting high-value customers. Research Virgin Atlantic's existing loyalty offerings and think about how you can enhance them.
✨Showcase Your Strategic Vision
Prepare to discuss your strategic approach to loyalty product management. Be ready to share examples of how you've successfully driven customer satisfaction and revenue growth in previous roles.
✨Emphasise Collaboration Skills
Highlight your ability to work with various teams, such as Digital Product and CRM. Prepare examples that demonstrate your experience in building relationships with stakeholders to achieve common goals.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific challenges related to loyalty programmes. Think through potential scenarios and how you would apply your innovative approach to solve them.
