Assistant Retail Store Manager – London

Location: Battersea Power Station, London

Hours: Full Time, 37.5 hours per week. Shift-based, retail stores operate 7 days a week between 9:00am and 9:00pm. This role requires flexibility to work a variety of shifts, including evenings, weekends, and bank holidays.

Contract Type: Permanent

Salary: £32,000 per annum plus Sales Incentive Plan

We’re turning up the red at Battersea Power Station. Our new Virgin Atlantic Holidays flagship store is coming - and that’s not the only exciting thing we’ve got up our sleeve. We're delighted to share that we’re further expanding our retail presence in London, with three new stores opening between October and February.

At Virgin Atlantic Holidays, we help our guests create unforgettable holidays, brilliant experiences and memories that last long after they come home. This is your opportunity to help lead a Virgin Atlantic Holidays store, inspire a talented team and bring our much-loved brand to life for every guest who walks through the door.

As Assistant Retail Store Manager, you will work closely with the Retail Store Manager to help create a store that feels welcoming, inspiring and unmistakably Virgin Atlantic Holidays. You will support the team, delight our guests and help turn holiday dreams into carefully planned, unforgettable escapes.

This is a brilliant role for someone who loves being close to the guest and close to the team. You will lead from the front, bring energy to the sales floor and help colleagues feel confident, supported and excited about what they do.

Day to day:

• No two days will feel quite the same. One moment you might be helping a guest choose the perfect Caribbean escape, the next you could be coaching a colleague through a brilliant conversation or stepping in to keep the store running smoothly.
• Working alongside our award-winning Retail team who share your passion and dedication to delivering outstanding guest service, you will:
• Lead by example, delivering warm, expert and personal service that helps guests feel excited and confident about their holiday.
• Support guests with trusted advice, thoughtful recommendations and the kind of care that turns a booking into the start of something memorable.
• Coach and encourage Retail Advisors through side-by-side selling, feedback and everyday support.
• Step in for the Store Manager when needed, giving the team clear direction and making sure the store feels calm, confident and welcoming.
• Help the store understand what is working well, where guests need more from us and where the team can keep growing.
• Keep the important things running smoothly and responsibly, including ABTA, ATOL, health and safety and data protection.
• Support local activity, community connections and partnerships that help more people discover Virgin Atlantic Holidays.
• Help create a positive team culture where people feel included, motivated and proud to represent the brand.

About You:

You will be a people-first leader who enjoys helping others grow, creating brilliant guest moments and bringing positive energy to a busy retail environment. You care about results, but you know the best results come from trust, confidence and genuine connection.

You will bring:

• Experience in a guest-facing retail, travel or hospitality environment, with supervisory or team leadership experience and a strong track record of delivering sales results.
• A natural coach who enjoys supporting colleagues to grow their confidence, capability and performance through everyday leadership.
• A track record of delivering strong sales or service results, along with good commercial awareness and curiosity about what guests want and what helps a store succeed.
• Excellent communication and relationship-building skills, with the confidence to handle guest escalations and motivate teams in a fast-paced environment.
• Highly organised, adaptable and resilient, with the ability to balance multiple priorities while maintaining high operational and compliance standards.

Whether you are already an Assistant Manager or looking for your next leadership opportunity, you will bring the passion, warmth and people-first approach that helps make Virgin Atlantic Holidays different.

Why Virgin Atlantic Holidays?

Because this is travel with personality. We are a brand known for doing things differently, bringing style, imagination and care to every journey. You will be part of a team that helps guests plan the holidays they have been dreaming about, from once-in-a-lifetime adventures to much-needed escapes. You will also have the chance to grow your own career, with a choice of learning and leadership development programmes to support your next step.

What we offer:

• With our blended training programme, you will build the knowledge and confidence to recommend and sell unforgettable holidays, while creating the best possible store experience for our guests.
• Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination.
• Our uncapped commission scheme rewards great guest experiences and outstanding sales performance, giving you the opportunity to significantly increase your earnings.
• Explore a range of learning programmes, available both online and in person, to support your personal and professional development.
• Generous contributory pension scheme and life assurance.
• Our iconic Vivienne Westwood uniform in your choice of styles!

Be yourself – Our differences make us stronger. Our guests come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team.