At a Glance
- Tasks: Coordinate staffing for airport teams, ensuring the right people are in the right place.
- Company: Join Virgin Atlantic, a friendly and inclusive travel company that values its people.
- Benefits: Competitive salary, hybrid working, and opportunities for career progression.
- Other info: Dynamic role with potential for growth into leadership positions.
- Why this job: Make a real impact on operations while supporting your colleagues and enhancing customer experience.
- Qualifications: Experience in rostering or resource coordination, strong communication skills, and Excel proficiency.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid – 3 days per week at London Heathrow (with a degree of flexibility).
Hours: Full time – 37.5 hours per week, Monday to Friday, with a rotation of weekend working.
Contract Type: 12 month fixed term contract.
Salary: Competitive.
At Virgin Atlantic, our purpose is to ensure everyone can take on the world. With a bold ambition to be the most loved travel company, we put our people at the heart of everything we do. Our culture is friendly, inclusive, and built on collaboration, curiosity, and doing the right thing – even when it’s not the easy thing.
As a Resource Planning Co-ordinator (Airports & Clubhouses), you’ll play a vital role in ensuring our frontline airport and Clubhouse teams are in the right place, at the right time, with the right skills. Covering a wide range of UK and international airports and Clubhouse locations, you’ll focus on day‑to‑day rostering, operational coverage, and colleague experience. You’ll work closely with operational leaders to review peaks and troughs in demand, flex staffing levels accordingly, and adapt approaches to overtime sign‑up to minimise cost while maintaining excellent service. This role is all about practical planning, collaboration, and making things work smoothly for our people and our customers.
Day to day:
- Build, publish, and maintain accurate rosters that ensure effective operational coverage across airports and Clubhouses.
- Monitor daily and weekly staffing levels, identifying risks and taking proactive action to protect service delivery.
- Review peak and trough operational periods and flex staffing models to meet demand efficiently.
- Adapt and manage overtime sign‑up approaches to balance cost control with colleague fairness and engagement.
- Co‑ordinate annual leave releases and management for a workforce of 600+ colleagues, ensuring transparency and equity.
- Work closely with operational teams to resolve short‑term resourcing challenges and implement agreed contingency actions.
- Provide excellent customer service to colleagues, acting as a first point of contact for roster queries and changes.
- Troubleshoot and support colleagues with technical issues relating to their personalised rostering app.
- Ensure agreed rules, policies, and local agreements are consistently applied within rosters.
- Track staffing coverage and highlight trends, risks, and opportunities for improvement.
- Support continuous improvement in rostering processes, tools, and ways of working.
- Identify recurring patterns, seasonal trends, and constraints within rosters, feeding insight into future planning and decision‑making.
- Support the testing and refinement of new rostering approaches, rules, or system enhancements.
- Contribute to reviews of planning assumptions, overtime usage, and leave strategies to improve efficiency and colleague experience over time.
- Build knowledge of longer‑term planning processes, working alongside the wider planning team to support future capability development.
About you:
You’re organised, approachable, and thrive in a fast‑paced operational environment. You enjoy problem‑solving, supporting others, and making a real difference to day‑to‑day operations. We’re looking for someone who:
- Has experience in rostering, scheduling, or resource coordination in a large, operational environment.
- Is comfortable managing complexity across multiple locations and teams.
- Communicates clearly and confidently, with a friendly and supportive style.
- Takes pride in delivering great service to colleagues as well as stakeholders.
- Is confident using workforce or rostering systems and supporting others with system‑related queries.
- Can balance operational needs, cost awareness, and colleague wellbeing.
- Works well under pressure and adapts quickly when plans change.
- Is proficient in Excel, with confidence using spreadsheets to manage rosters, data, and reporting.
Be Yourself – We Celebrate Difference:
At Virgin Atlantic, we’re proud to be an equal opportunity employer. We celebrate individuality and believe our differences make us stronger. If you need any adjustments during the recruitment process, just let us know – we’re here to support you.
Over time, you’ll build a strong understanding of demand patterns, seasonal trends, and operational constraints, giving you the opportunity to contribute to improvements in rostering approaches, planning assumptions, and colleague experience. This role offers exposure to wider workforce planning activity and provides a strong foundation for progression into resource planning or operational leadership roles. If you’re passionate about people, planning, and keeping operations running smoothly, we’d love to hear from you.
Resource Planning Co-ordinator in Hounslow employer: Virgin holidays
At Virgin Atlantic, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that prioritises collaboration and employee wellbeing. As a Resource Planning Co-ordinator based at London Heathrow, you will enjoy a hybrid working model, competitive salary, and ample opportunities for professional growth within a supportive environment that values your contributions. Join us in our mission to be the most loved travel company, where your role directly impacts both colleague experience and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planning Co-ordinator in Hounslow
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Virgin holidays.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Virgin holidays. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Resource Planning Co-ordinator in Hounslow
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Virgin holidays, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Virgin holidays and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Virgin holidays. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Virgin holidays
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Virgin holidays.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Virgin holidays.
