At a Glance
- Tasks: Deliver outstanding customer service and create memorable experiences for guests in our lounges.
- Company: Join the vibrant team at Virgin Atlantic, a leader in hospitality.
- Benefits: Enjoy competitive pay, staff travel perks, and excellent training opportunities.
- Other info: Flexible shifts available, with opportunities for career growth.
- Why this job: Be part of a dynamic environment where your service makes a real difference.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
The predicted salary is between 26374 - 26374 £ per year.
Location: London Heathrow Airport, Hounslow UK
Hours: Full Time (37.5 hours per week, 4 on 2 off shifts) or Part Time (18.5 hours, 3 on 3 off shifts)
Shifts: Monday - Sunday, various shifts from 05:00 - 23:00 (including Bank Holidays)
Contract: Permanent
Salary: Full Time £26,374, Part Time £13,011 (plus shift pay and excellent benefits, including staff travel)
Closing Date: Thursday 12th March 2026
In a nutshell: At Virgin Atlantic, we believe that everyone can take on the world, and we’re seeking passionate, hospitality-focused Clubhouse Crew to join our vibrant Clubhouse team. We’re searching for warm, hands-on, and professional people for our award-winning lounges at London Heathrow. As Clubhouse Crew, you’ll build a memorable and lasting experience by delivering outstanding customer service, whilst you serve delicious meals and signature drinks to our Upper Class and Frequent Flyer guests.
Day to day: Some of your key roles and responsibilities will be:
- Welcoming our guests with a warm, friendly smile and introducing them to our vibrant Clubhouse and Revivals lounge
- Tantalise our customers' taste buds with our delicious, seasonal menu and signature cocktails and speciality teas and coffees
- Delivering an immersive culinary experience
- Maintaining a spotlessly clean and relaxing environment for guests to relax and unwind in
- Ensuring our customers' needs are met at every opportunity
About you: Our people are the heart and soul of our Virgin family! We’ll coach and develop you, and help unlock your true potential, giving outstanding training opportunities to build and grow your career. Are you a customer service expert with experience in face-to-face interactions and delivering the most amazing service in a hospitality environment?
We’re looking for:
- Minimum 12 months’ experience working in a food and beverage or hospitality environment is essential for this role
- Previous experience of delivering excellent customer experience, where high attention to detail and a tailored service is expected
- Confident working in a fast-paced environment, where you’ll be on your feet for long periods of time serving our Clubhouse guests
- Ability to prioritise and multi-task a series of food and drink requests from our customers and colleagues
- Maintaining the highest uniform standards in our iconic Clubhouse crew uniform
- Free to work different shifts between 05:00am and 23:00pm, including some weekends and bank holidays
- Must live in the UK, and be located within a 90-minute commutable distance from London Heathrow, Hounslow, UK
- Aged 18 years of age or over, and able to acquire an airside pass ID that permits you to enter and work in restricted areas of London Heathrow airport
Due to the high volume of applicants, we’re unable to consider applications from those who were previously unsuccessful within the last 6 months of applying.
If you are successful through to the initial screening stage of your application, you’ll be invited to complete our online video assessment. The final stage of this process will be an invitation to attend our in-person assessment centre in central London, UK.
Be yourself – Our differences make us stronger. Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
Clubhouse Crew, London Heathrow UK in Hounslow employer: Virgin holidays
At Virgin Atlantic, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusivity. Our Clubhouse Crew at London Heathrow enjoy competitive salaries, excellent benefits including staff travel, and comprehensive training opportunities to foster personal and professional growth. Join us in creating memorable experiences for our guests while working in a dynamic environment that celebrates individuality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Clubhouse Crew, London Heathrow UK in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Virgin holidays. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Virgin holidays
Don't be shy about reaching out to Virgin holidays directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Clubhouse Crew, London Heathrow UK in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Virgin holidays and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Virgin holidays
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
