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- Tasks: Deliver outstanding customer service and create memorable experiences for guests in our lounges.
- Company: Join the vibrant team at Virgin Atlantic, a leader in hospitality.
- Benefits: Enjoy competitive pay, staff travel perks, and excellent training opportunities.
- Why this job: Be part of a dynamic environment where your service makes a real difference.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
- Other info: Flexible shifts available, with opportunities for career growth.
The predicted salary is between 26374 - 26374 £ per year.
Location: London Heathrow Airport, Hounslow UK
Hours: Full Time (37.5 hours per week, 4 on 2 off shifts) or Part Time (18.5 hours, 3 on 3 off shifts)
Shifts: Monday - Sunday, various shifts from 05:00 - 23:00 (including Bank Holidays)
Contract: Permanent
Salary: Full Time £26,374, Part Time £13,011 (plus shift pay and excellent benefits, including staff travel)
Closing Date: Thursday 12th March 2026
In a nutshell: At Virgin Atlantic, we believe that everyone can take on the world, and we’re seeking passionate, hospitality-focused Clubhouse Crew to join our vibrant Clubhouse team. We’re searching for warm, hands-on, and professional people for our award-winning lounges at London Heathrow. As Clubhouse Crew, you’ll build a memorable and lasting experience by delivering outstanding customer service, whilst you serve delicious meals and signature drinks to our Upper Class and Frequent Flyer guests.
Day to day: Some of your key roles and responsibilities will be:
- Welcoming our guests with a warm, friendly smile and introducing them to our vibrant Clubhouse and Revivals lounge
- Tantalise our customers' taste buds with our delicious, seasonal menu and signature cocktails and speciality teas and coffees
- Delivering an immersive culinary experience
- Maintaining a spotlessly clean and relaxing environment for guests to relax and unwind in
- Ensuring our customers' needs are met at every opportunity
About you: Our people are the heart and soul of our Virgin family! We’ll coach and develop you, and help unlock your true potential, giving outstanding training opportunities to build and grow your career. Are you a customer service expert with experience in face-to-face interactions and delivering the most amazing service in a hospitality environment?
We’re looking for:
- Minimum 12 months’ experience working in a food and beverage or hospitality environment is essential for this role
- Previous experience of delivering excellent customer experience, where high attention to detail and a tailored service is expected
- Confident working in a fast-paced environment, where you’ll be on your feet for long periods of time serving our Clubhouse guests
- Ability to prioritise and multi-task a series of food and drink requests from our customers and colleagues
- Maintaining the highest uniform standards in our iconic Clubhouse crew uniform
- Free to work different shifts between 05:00am and 23:00pm, including some weekends and bank holidays
- Must live in the UK, and be located within a 90-minute commutable distance from London Heathrow, Hounslow, UK
- Aged 18 years of age or over, and able to acquire an airside pass ID that permits you to enter and work in restricted areas of London Heathrow airport
Due to the high volume of applicants, we’re unable to consider applications from those who were previously unsuccessful within the last 6 months of applying.
If you are successful through to the initial screening stage of your application, you’ll be invited to complete our online video assessment. The final stage of this process will be an invitation to attend our in-person assessment centre in central London, UK.
Be yourself – Our differences make us stronger. Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
Clubhouse Crew, London Heathrow UK in Hounslow employer: Virgin holidays
Contact Detail:
Virgin holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clubhouse Crew, London Heathrow UK in Hounslow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Atlantic and their Clubhouse experience. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on showcasing your customer service skills and how you handle fast-paced environments, just like the ones you'll encounter at Heathrow.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions matter, especially in hospitality, so wear something that reflects the high standards of Virgin Atlantic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital age, which is super important in today’s job market.
We think you need these skills to ace Clubhouse Crew, London Heathrow UK in Hounslow
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in food and beverage or hospitality. Use keywords from the job description to show that you understand what we're looking for in a Clubhouse Crew member.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality come through in your written application. Authenticity is key, and we value diversity in our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Virgin holidays
✨Know the Company
Before your interview, take some time to research Virgin Atlantic and their Clubhouse experience. Understand their values, mission, and what makes their lounges special. This will help you connect your answers to their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you went above and beyond for a customer. Think about specific situations where you handled challenges or created memorable experiences, as these stories will resonate well with the interviewers.
✨Dress to Impress
Make sure to dress smartly for your interview, reflecting the high standards expected at Virgin Atlantic. A polished appearance not only shows respect for the interview process but also gives a glimpse of how you would present yourself in the Clubhouse environment.
✨Prepare for Role-Play Scenarios
During the assessment centre, you might be asked to participate in role-play scenarios to demonstrate your ability to handle real-life situations. Practice responding to common customer requests or complaints in a calm and professional manner, showcasing your problem-solving skills and hospitality expertise.