At a Glance
- Tasks: Deliver outstanding customer service and create memorable experiences for guests at our lounges.
- Company: Join the vibrant team at Virgin Atlantic, known for its award-winning hospitality.
- Benefits: Enjoy competitive pay, generous staff travel perks, and excellent training opportunities.
- Other info: Flexible shifts available, with opportunities for career growth in a supportive team.
- Why this job: Be part of a dynamic environment where your service makes a real difference.
- Qualifications: Must have 12 months of experience in hospitality and a passion for customer service.
The predicted salary is between 13543 - 13543 £ per year.
Location: London Heathrow Airport, Hounslow, UK
Hours: Part Time (18.5 hours, 3 on 3 off shifts) Weekday and Weekend Shifts available
Shifts: Monday - Sunday, various shifts from 05:00 - 23:00 (including Bank Holidays)
Contract: Permanent
Salary: £13,543 (plus shift pay and excellent benefits, including generous staff travel)
Closing Date: Sunday 14th June 2026
In a nutshell
At Virgin Atlantic, we believe that everyone can see the world differently, and we’re seeking passionate, hospitality-focussed Clubhouse Crew to join our vibrant Clubhouse team. We’re searching for warm, hands-on, and professional people for our award winning lounges at London Heathrow. As Clubhouse Crew, you’ll build a memorable and lasting experience by delivering outstanding customer service, whilst you serve delicious meals and signature drinks to our Upper Class and Frequent Flyer guests.
Day to day
- Welcoming our guests with a warm, friendly smile and introducing them to our vibrant Clubhouse and Revivals lounges
- Tantalise our customers' taste buds with our delicious, seasonal menu and signature cocktails and speciality teas and coffees
- With each plate placed, and every glass poured, you’re not just delivering food and drink, you’re delivering an immersive culinary experience
- To create a sanctuary of comfort and relaxation before each journey, by maintaining a spotlessly clean and relaxing environment for guests to relax and unwind in
- Play a pivotal part of the team, to ensure our customers' needs are met at every opportunity from serving them their first drink to clearing in their plates, or simply offering them a glass of bubbly!
About you
Our people are the heart and soul of our Virgin family! We’ll coach and develop you, to help unlock your true potential, giving outstanding training opportunities to build and grow your career. Are you a customer service expert with experience in face-to-face interactions and delivering the most amazing service in a hospitality environment?
Our Clubhouses are open 365 days a year, 7 days a week from early morning to late at night. Thinking of applying? We’re looking for:
- Minimum 12 month’s experience working in a food and beverage or hospitality environment is essential for the role
- Previous experience of delivering excellent customer experience, where high attention to detail and a tailored service is desirable
- Confident working in a fast paced environment, where you’ll be on your feet for long periods of time serving our Clubhouse guests
- Have the ability to prioritise and multi task a series of food and drink requests from our customers and colleagues
- Maintaining the highest uniform standards in our iconic Clubhouse crew uniform is expected of this role
- Free to work different shifts between 05:00am and 23:00pm, including some weekends and bank holidays
- Must live in the UK, and be located within a 90-minute commutable distance from London Heathrow, Hounslow, UK
- Aged 18 years of age or over, and be able to acquire an airside pass ID that permits you to enter and work in restricted areas of London Heathrow airport is essential for this role
Due to the high volume of applicants, we’re unable to consider applications, who were previously unsuccessful within the last 6 months of applying.
If you are successful through to the initial screening stage of your application, you’ll be invited to complete our online video assessment. The final stage of this process will be an invitation to attend our in-person assessment centre in central London, UK.
Be yourself – Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive so that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
Clubhouse Crew, London Heathrow in Hounslow employer: Virgin holidays
At Virgin Atlantic, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusivity. As a member of our Clubhouse Crew at London Heathrow, you'll enjoy generous staff travel benefits, comprehensive training opportunities for career growth, and the chance to create memorable experiences for our guests in a dynamic environment. Join us and be part of a team that celebrates individuality and fosters a supportive atmosphere where everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Clubhouse Crew, London Heathrow in Hounslow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Atlantic and their Clubhouse experience. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common hospitality questions and how you can showcase your customer service skills. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions matter, especially in a hospitality role where presentation is key. Plus, it shows you take the opportunity seriously!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Clubhouse Crew, London Heathrow in Hounslow
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in food and beverage or hospitality. Use keywords from the job description to show that you understand what we're looking for in a Clubhouse Crew member.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Whether it’s your unique style or your approach to teamwork, we value authenticity.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Virgin holidays
✨Know the Company
Before your interview, take some time to research Virgin Atlantic and their Clubhouse experience. Understand their values, mission, and what makes their lounges special. This will help you connect your answers to their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you went above and beyond for a customer. Think about specific situations where you handled challenges or created memorable experiences, as these stories will resonate well with the interviewers.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and maintain a professional appearance that aligns with the high standards of Virgin Atlantic. Even if the interview is casual, showing that you understand the importance of presentation will reflect your commitment to the role.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle various situations in a fast-paced environment. Think through scenarios related to serving food and drinks, managing multiple requests, or dealing with difficult customers. Practising your responses will help you feel more confident during the interview.
