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- Tasks: Manage high-value cargo bookings and handle escalated customer queries with professionalism.
- Company: Join Virgin Atlantic, a leading travel company known for its commitment to customer service and inclusivity.
- Benefits: Enjoy hybrid working, competitive pay, and the chance to work in a dynamic environment.
- Why this job: Be part of a team that sets the standard for premium customer service in the cargo industry.
- Qualifications: Amazing customer service skills and experience in a customer-facing role are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
- Manage specialist bookings and quotes for UK and US customers, including high-value and sensitive shipments.
- Handle escalated customer queries and VIP accounts with professionalism and care.
- Negotiate rates for complex shipments in collaboration with Revenue Optimisation and Sales teams.
- Ensure compliance with IATA, Dangerous Goods, and GDP regulations.
- Support customers in using online booking platforms and troubleshoot booking issues.
- Drive customer satisfaction by resolving service failures and prioritising high-impact accounts.
- Amazing customer service skills and proven experience in a customer-facing role.
- Previous cargo, contact centre, or sales experience (desirable).
- Understanding of freight forwarding and cargo revenue management.
- Excellent communication, negotiation, and relationship-building skills.
- Strong organisational skills and attention to detail.
- PC literacy and familiarity with booking systems and CRM tools.
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Executive – Customer Services (Cargo) employer: Virgin holidays
Contact Detail:
Virgin holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive – Customer Services (Cargo)
✨Tip Number 1
Familiarise yourself with the specific cargo regulations and compliance standards, such as IATA and Dangerous Goods regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the logistics and cargo industry. Attend relevant events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at Virgin Atlantic.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you successfully handled complex customer queries or negotiated rates. This will showcase your problem-solving skills and customer service expertise.
✨Tip Number 4
Research Virgin Atlantic's values and leadership principles. Understanding their mission and how they prioritise customer service will help you align your responses during the interview and show that you're a great fit for their team.
We think you need these skills to ace Executive – Customer Services (Cargo)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in cargo or logistics. Use specific examples that demonstrate your attention to detail and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and logistics. Mention how your skills align with the role's requirements, particularly your ability to handle complex bookings and customer queries.
Showcase Relevant Experience: If you have previous experience in a contact centre or sales environment, be sure to include this in your application. Highlight any specific achievements or situations where you successfully resolved customer issues.
Demonstrate Knowledge of Regulations: Mention your understanding of IATA, Dangerous Goods, and GDP regulations in your application. This shows that you are well-prepared for the responsibilities of the role and can contribute to compliance efforts.
How to prepare for a job interview at Virgin holidays
✨Showcase Your Customer Service Skills
As the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled complex customer queries in the past. Highlight your ability to empathise with customers and resolve issues efficiently.
✨Demonstrate Your Knowledge of Cargo Regulations
Familiarise yourself with IATA, Dangerous Goods, and GDP regulations before the interview. Being able to discuss these topics confidently will show that you understand the complexities of the cargo industry and are ready to handle sensitive shipments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage high-pressure situations. Think of scenarios where you've had to negotiate rates or resolve service failures, and be ready to explain your thought process and outcomes.
✨Highlight Your Team Collaboration Experience
Since the role involves working closely with Sales and Operations teams, be sure to mention any previous experiences where you've collaborated effectively with different departments. This will demonstrate your ability to contribute to a cohesive team environment.
