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For Companies At a Glance
- Tasks: Manage IT supplier relationships and ensure top-notch service delivery.
- Company: Join Virgin Atlantic, a leader in global travel and technology.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Diversity is celebrated; we welcome all applicants.
- Why this job: Shape the future of technology in a dynamic, collaborative environment.
- Qualifications: Experience in IT contract management and strong negotiation skills.
The predicted salary is between 50000 - 65000 £ per year.
Salary: Competitive
Hours: 37.5 hours, Mon – Friday
Location: Hybrid, 3 days per week at VHQ, Crawley
Contract: 6 month fixed term contract
Closing Date: 18th May 2026
Interviews: 19th May – 28th May
Start Date: 29th June 2026
In a nutshell
At Virgin Atlantic, we believe everyone can take on the world. Our Technology teams power the systems, platforms and partnerships that keep our operation moving globally — and we’re looking for a commercially astute Contract & Relationship Manager to help shape and manage our strategic IT supplier landscape. This is an exciting opportunity to join our Technology Management Office and play a key role in ensuring our global technology suppliers deliver outstanding service, value and innovation across a complex multi-million pound portfolio.
Day to day
As Contract & Relationship Manager, you’ll lead the commercial management of a diverse range of IT suppliers spanning software, hardware and technology services. Acting as the primary relationship owner and escalation point, you’ll ensure suppliers meet contractual commitments, deliver against SLAs and continuously improve service performance. You’ll work closely with senior stakeholders across Technology, Procurement, Legal, Finance and Risk to drive commercial value, maintain robust governance and support strategic technology objectives. This is a highly collaborative, hands‑on role that combines supplier management, negotiation, financial oversight and stakeholder engagement.
What You’ll Be Doing
- Managing strategic relationships with global IT vendors and service providers
- Leading supplier governance activities including monthly service reviews, quarterly business reviews and strategic planning sessions
- Monitoring supplier performance against contractual obligations, SLAs and KPIs
- Driving service improvement initiatives and resolving supplier-related issues
- Negotiating contract schedules and commercial terms alongside Procurement and Legal teams
- Tracking supplier spend, validating invoices and supporting budgeting and forecasting activities
- Identifying opportunities for cost optimisation and supplier consolidation
- Producing insightful reporting for senior leadership on supplier performance, compliance and commercial risk
- Maintaining accurate contract records and ensuring alignment with governance standards
About you
You’ll bring strong commercial and relationship management experience within a technology environment, along with the confidence to influence stakeholders at all levels.
Essential Skills & Experience
- Significant experience in IT contract and supplier management
- Proven track record of successful negotiation and cost reduction
- Strong financial and commercial management capability
- Experience managing SLAs, supplier performance metrics and contractual obligations
- Excellent stakeholder management and communication skills
- Strong analytical skills and attention to detail
- Degree qualified or equivalent professional experience
- Advanced Microsoft Office skills including Excel and PowerPoint
Desirable
- Experience working with a broad IT supplier ecosystem
- Knowledge of CMM or similar maturity models
- Project management experience
Be yourself – Our differences make us stronger
Virgin Atlantic are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated, and we can ignite the potential of our forward‑thinking mix of people.
Please be aware as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role you have applied for. These may include application questions, video interviews or online testing. Please feel free to contact us at recruitment@fly.virgin.com if there are any reasonable adjustments to our process that you would like us to consider, for example use of hearing loops, sign language interpreter etc. Please don’t hesitate to reach out if there are any issues preventing you from being at your best during your application or assessment process. Any issues raised after your assessment is completed or once a decision has been made will be too late for us to consider within our process.
Technology Service Contracts Manager in Crawley employer: Virgin holidays
Contact Detail:
Virgin holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Service Contracts Manager in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who might know someone at Virgin Atlantic. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research Virgin Atlantic's tech initiatives and think about how your experience aligns with their goals. Show them you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. Focus on articulating your experience in supplier management and negotiation clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Virgin Atlantic family.
We think you need these skills to ace Technology Service Contracts Manager in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technology Service Contracts Manager role. Highlight your experience in IT contract management and relationship building, as this will show us you understand what we're looking for.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your negotiation skills and ability to manage supplier performance. We love seeing quantifiable results, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. This helps us quickly see how you fit into our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Virgin holidays
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the key aspects of IT contracts and supplier management. Familiarise yourself with common terms, SLAs, and KPIs that are relevant to the role. This will not only help you answer questions confidently but also demonstrate your expertise in managing supplier relationships.
✨Showcase Your Negotiation Skills
Prepare examples of successful negotiations you've led in the past. Be ready to discuss how you achieved cost reductions or improved service delivery through effective negotiation. Highlighting these experiences will show that you have the practical skills needed for this role.
✨Engage with Stakeholders
Think about how you’ve managed relationships with various stakeholders in previous roles. Be prepared to share specific instances where you influenced decision-making or resolved conflicts. This will illustrate your strong communication skills and ability to work collaboratively, which are crucial for this position.
✨Demonstrate Analytical Thinking
Since the role requires strong analytical skills, come prepared with examples of how you've used data to drive decisions or improve supplier performance. Discuss any tools or methodologies you’ve employed to track performance metrics and how they contributed to achieving business objectives.