At a Glance
- Tasks: Support and optimise commercial systems for Virgin Atlantic's operations.
- Company: Join Virgin Atlantic, a leader in redefining travel experiences.
- Benefits: Competitive salary, hybrid working, and a supportive team culture.
- Other info: Inclusive workplace that values diversity and personal growth.
- Why this job: Be at the heart of innovative travel solutions and make a real impact.
- Qualifications: Experience with GDS systems and strong problem-solving skills.
The predicted salary is between 36000 - 60000 € per year.
Location: Hybrid working – 3 days per week at VHQ, Crawley
Hours: 37.5 hours per week, full time
Contract Type: Permanent
Salary: Competitive
Closing Date: 19th March 2026
At Virgin Atlantic, we believe everyone can take on the world. Since our first flight in 1984, we have been challenging the ordinary and redefining what travel feels like. Today, we continue to evolve, balancing commercial strength with brilliant customer experiences, underpinned by smart technology, operational precision and bold thinking.
Behind every flight and every seat sold sits a sophisticated commercial and technical ecosystem. RM Operations sits at the heart of our technical ecosystem, ensuring systems, solutions and processes effectively support our Commercial and Revenue Management objectives. It is complex, fast-paced and business-critical — and this role plays a key part in delivering reliable performance, continuous improvement, and operational resilience.
As a Specialist, RM Operations, you will sit at the heart of our Commercial systems landscape, enabling the reliability and accuracy of our inventory, fares and schedules across all sales channels by delivering effective technical solutions. You will be a subject matter expert across Passenger Service Systems and TPF mainframe technology, providing Level 2 system support, technical configuration and commercial insight to protect revenue and enhance operational performance.
This role blends technical depth with commercial awareness. From system configuration and schedule optimisation through to operational disruption support and group revenue evaluation, you will work cross functionally across Revenue Management, Technology, Network, Alliances and external partners to ensure our systems and processes are robust, scalable and continuously improving.
Day to day:
- Configure, test and maintain TPF mainframe tables and associated commercial systems in line with governance and release processes
- Provide Level 2 support, including on call for irregular Operational issues, and resolving inventory and schedule discrepancies.
- Analyse processing impacts across systems, managing associated change and communication effectively
- Responsible for the accurate distribution of operational and codeshare schedules, ensuring flights are correctly available for sale
- Optimise codeshare and schedule configuration to maintain viable connections and minimise selling mismatches
- Evaluate and negotiate group passenger requests to maximise revenue opportunities
- Support Commercial project delivery, contributing technical expertise through design, testing and go live
- Respond effectively to operational disruption, including system lockdown processes where required
About you:
- Strong commercial acumen with a methodical, meticulous and organised approach in a fast paced environment, where you can communicate and coordinate effectively with our providers, suppliers or authorities with confidence.
- Experience with GDS systems (Amadeus, Sabre and/or VS Term)
- Experience interpreting complex system logic, relational table configuration and scheduling processes
- Demonstrable experience in identifying problems and offering solutions to mitigate risk
- Comfortable working autonomously while building strong, professional relationships across teams
- To clearly translate technical complexity into practical, actionable insight
- You will thrive if you enjoy working at the intersection of commercial strategy, system logic and operational delivery, where detail matters and impact is visible.
Be yourself – Our differences make us stronger. Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, feeling confident that we’ve got your individual considerations covered.
Specialist – RM Operations in Crawley employer: Virgin holidays
At Virgin Atlantic, we pride ourselves on being an exceptional employer, offering a dynamic hybrid working environment at our VHQ in Crawley. Our inclusive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development while ensuring a healthy work-life balance. Join us to be part of a forward-thinking team that values diversity and empowers you to make a meaningful impact in the world of travel.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist – RM Operations in Crawley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Virgin Atlantic on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Dive deep into RM Operations and think about how your skills align with their needs. We want you to show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. This will help you articulate your thoughts clearly and confidently, especially when discussing technical aspects of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Virgin Atlantic family.
We think you need these skills to ace Specialist – RM Operations in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Specialist – RM Operations role. Highlight your experience with GDS systems and any technical expertise that matches the job description.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled similar challenges in the past and how your commercial acumen can benefit our team.
Showcase Your Problem-Solving Skills:In your application, emphasise your ability to identify problems and offer solutions. We want to see how you’ve navigated complex situations and contributed to operational improvements in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need to make your submission stand out!
How to prepare for a job interview at Virgin holidays
✨Know Your Tech Inside Out
As a Specialist in RM Operations, you'll need to be well-versed in Passenger Service Systems and TPF mainframe technology. Brush up on your knowledge of GDS systems like Amadeus and Sabre, and be ready to discuss how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
This role requires a knack for identifying issues and providing solutions. Prepare examples from your experience where you successfully tackled operational disruptions or system discrepancies, highlighting your analytical skills and commercial acumen.
✨Communicate Clearly and Confidently
You'll be working cross-functionally, so it's crucial to demonstrate your ability to communicate complex technical information in a straightforward manner. Practice explaining technical concepts in layman's terms, as this will show your ability to bridge the gap between tech and commercial teams.
✨Emphasise Your Organisational Skills
In a fast-paced environment, being methodical and organised is key. Be prepared to discuss how you manage multiple tasks and priorities, especially when it comes to configuring and maintaining systems. Share specific strategies you use to stay on top of your workload.
