Senior Payroll Coordinator in Crawley

Hours: 37.5 hours, Mon – Friday

Location: Hybrid, 3 days per week at VHQ, Crawley

Contract: Permanent

Closing Date: 19th July 2026

Start Date: 1st September 2026

In a nutshell

At Virgin Atlantic, we believe everyone can take on the world. Behind every incredible customer experience is a team of talented people who make it happen—including our Payroll team, who ensure our colleagues are paid accurately, on time and with confidence. We're looking for a Senior Payroll Coordinator to join our Payroll team. This is an exciting opportunity for an experienced payroll professional who enjoys solving complex challenges, driving continuous improvement and ensuring the highest standards of payroll governance and compliance.

Day to day

As a Senior Payroll Coordinator, you'll play a key role in delivering an accurate, compliant and efficient payroll service. Acting as a subject matter expert, you'll oversee payroll controls, support audit readiness, resolve complex payroll queries and work closely with colleagues across People, Finance and external providers to continuously improve our payroll processes. You'll also:

• Own and maintain payroll compliance processes and internal controls.
• Lead the review and standardisation of payroll processes to ensure they remain compliant and efficient.
• Investigate and resolve complex payroll issues, identifying root causes and implementing long-term solutions.
• Produce payroll reconciliations, variance analysis and reporting to support payroll accuracy and performance.
• Monitor payroll trends, identify opportunities for improvement and help deliver process enhancements.
• Partner with internal stakeholders and external providers to ensure a seamless payroll experience for our people.
• Share your expertise by supporting and coaching colleagues on payroll policies, processes and best practice.

About you

You'll be an experienced payroll professional with a passion for accuracy, compliance and delivering exceptional service. You'll bring:

• Significant experience delivering end-to-end payroll in a complex, multi-country or international environment.
• A strong understanding of payroll legislation, governance, controls and audit requirements.
• Excellent analytical and problem-solving skills with the ability to interpret payroll data and resolve complex issues.
• Advanced Microsoft Excel skills, including PivotTables, XLOOKUP, SUMIFS and data analysis.
• Experience using Oracle Fusion HCM and Payroll or a similar enterprise HRIS/payroll system.
• Outstanding organisational skills with exceptional attention to detail.
• Strong communication and stakeholder management skills, with the confidence to influence and build trusted relationships across the business.
• A continuous improvement mindset and a proactive approach to identifying better ways of working.

A CIPP qualification (or equivalent) is desirable but not essential.

Be yourself. Our differences make us stronger. Virgin Atlantic are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated, and we can ignite the potential of our forward-thinking mix of people.