At a Glance
- Tasks: Inspire customers with your travel expertise and create unforgettable holiday experiences.
- Company: Join Virgin Atlantic Holidays, a dynamic and inclusive travel company.
- Benefits: Enjoy industry-leading staff travel perks, generous commission, and ongoing development.
- Other info: Flexible shifts and a supportive team await you!
- Why this job: Take your career to new heights in a fun, fast-paced environment.
- Qualifications: Sales experience and a passion for travel are essential.
The predicted salary is between 22300 - 29000 £ per year.
Location: Cheltenham
Hours: Full Time (37.5 hours, 5 days per week)
Shift Times: Monday to Saturday 09:00 - 19:00, Sunday 10:30 - 16:30
Contract Type: Permanent
Salary: £26,374 plus commission and excellent benefits
Closing Date: Monday, 26th January 2026
In a nutshell
At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it’s our vision to become the most loved travel company. We’re proud to offer a supportive work environment, where no two days are the same. You’ll enjoy a dynamic shift pattern that includes weekends, bank holidays and evenings. This is all part of helping us create unforgettable experiences for our customers, every single day! We love to disrupt the market with fresh ideas, bringing new approaches to the industry and remaining a loud and proud voice for positive change - be it on issues of sustainability, people, or our communities. So, if you’re ready to take your career to new heights, read on.
Join Virgin Atlantic Holidays as a Personal Travel Adviser and help create unforgettable holiday experiences. You’ll inspire customers with your travel expertise, recommend and sell holidays, and work towards achieving high sales targets. Enjoy comprehensive training, fantastic travel benefits, and a dynamic work environment!
Day to day
Working alongside our award-winning retail team who share your passion and dedication to delivering outstanding customer service, you will:
- Provide outstanding customer service during every interaction, both pre and post-sale, embodying our values of 'Think red', ‘Make friends’ and ‘Be amazing’
- Strive to exceed personal and team sales targets with determination and a proactive approach
- Maintain up-to-date knowledge of destinations and products, driven by your passion and curiosity for bespoke luxury travel
- Offer daily support to colleagues, Supervisors, and the Area Manager, creating a collaborative and friendly work environment
About you
We’re looking for someone with excellent interpersonal skills, and a natural conversation starter who has passion and enthusiasm to work within travel and tourism. We’re also looking for the following:
- Demonstrated sales skills, with experience of achieving targets in a face-to-face sales environment
- Previous experience working within the airline, travel, or tourism industry is highly desirable
- A strong commitment to building a repeat customer base through exceptional service and effective relationship management
- Proven ability to overcome challenges in a fast-paced, constantly evolving environment - no two days will be the same
- A strong passion and curiosity for luxury travel, with the drive to stay informed about the latest travel trends, destinations, and products
- Flexibility to work a range of shifts in line with customer demand, including evenings, weekends, and bank holidays
If successful through the screening stage of your application, you’ll be invited to complete our online video assessment. The final stage of the process will be an invitation to attend an in-person interview in-store.
What we offer
We’re here to help you become a destination expert. With our blended training programme, you’ll be able to confidently recommend and sell holidays, ensuring our customers have the best store experience! Our training kicks off with our ‘First Dates’ induction day at our flagship head office in Crawley. This is followed by a three-week training programme, which is a combination of classroom, virtual and in-store training. And that’s not all! You’ll also enjoy these fantastic perks:
- Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination
- Go above and beyond and get rewarded for it. With our generous commission scheme, your hard work won’t go unnoticed. When you exceed your targets, you’ll earn more than just recognition - you’ll see this reflected in your rewards too!
- Ongoing coaching and development throughout your career
- Generous contributory pension scheme and life assurance
- Our iconic Vivienne Westwood uniform in your choice of styles!
Be yourself – Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.
So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team.
Retail Adviser – Cheltenham employer: Virgin holidays
At Virgin Atlantic Holidays, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture in the heart of Cheltenham. Our commitment to employee growth is evident through comprehensive training programmes and ongoing development opportunities, alongside industry-leading travel benefits that allow you to explore the world. Join our passionate team and enjoy a rewarding career where your contributions are recognised and celebrated, all while making unforgettable holiday experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Adviser – Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Atlantic Holidays' values and mission. This will help you connect your experiences with what they stand for, showing you're not just another candidate but someone who truly gets their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your past experiences align with the role of a Retail Adviser, especially your sales skills and customer service stories.
✨Tip Number 3
Dress to impress! Make sure you look sharp for your in-person interview. A smart appearance shows you’re serious about the role and respect the company’s culture. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Retail Adviser – Cheltenham
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share your experiences and what inspires you about the industry. We want to see that spark of enthusiasm that makes you a perfect fit for our team.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Use keywords from the job description to show us you understand what we're looking for. It’s all about making that connection!
Be Personable:Remember, we’re looking for someone with excellent interpersonal skills. Write in a friendly tone and let your personality come through. We want to get a sense of who you are beyond just your qualifications!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right place. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Virgin holidays
✨Know Your Stuff
Before heading into the interview, make sure you brush up on your knowledge of travel destinations and products. Virgin Atlantic Holidays is all about creating unforgettable experiences, so being able to discuss popular holiday spots or recent travel trends will show your passion and expertise.
✨Show Off Your Sales Skills
Since this role involves achieving sales targets, be prepared to share specific examples of how you've successfully sold products or services in the past. Think about times when you exceeded targets or turned a challenging situation into a sale – these stories will highlight your skills and determination.
✨Embody the Company Values
Familiarise yourself with Virgin Atlantic's values: 'Think red', ‘Make friends’, and ‘Be amazing’. During the interview, weave these values into your answers to demonstrate that you align with their culture and are ready to contribute positively to the team.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the training programme, team dynamics, or how they measure success in the role. It shows you're genuinely interested in the position and eager to learn more about how you can fit into their vibrant environment.
