At a Glance
- Tasks: Analyse data to enhance customer experience and optimise cabin performance.
- Company: Join Virgin Atlantic, a leading travel company focused on innovation.
- Benefits: Competitive salary, excellent benefits, and hybrid remote working.
- Other info: Inclusive culture that celebrates diversity and offers career growth opportunities.
- Why this job: Shape the future of travel with data-driven insights and make a real impact.
- Qualifications: Experience in data analysis and predictive modelling; strong communication skills.
The predicted salary is between 28800 - 43200 € per year.
Job details
Salary: Competitive plus excellent benefits
Hours: 37.5 per week, Monday – Friday
Location: Hybrid remote working, with 3 days a week in VHQ, Crawley, West Sussex
Contract End: 1st April 2026
Closing Date: 24th October 2025
In a nutshell
Are you a data trailblazer with a passion for analytics, predictive modelling, and a keen eye for insights? Are you ready to embark on a journey where you shape the future of travel and customer onboard experience through data analytics? Join us at Virgin Atlantic in our Cabin department, where we’re on a mission to become the most loved travel company by leveraging data to understand our customers, crew, and operation.
As our Cabin Performance Analyst, you’ll be at the forefront of this exciting endeavour, utilising your expertise to drive actionable insights and ensure excellence in every cabin journey, optimise crew performance, augment our operation, and enhance the onboard experience.
Day to day
- Analyse Voice of Customer data to understand customer preferences, satisfaction levels, trends, and areas for improvement.
- Develop and maintain predictive data models to forecast future trends in customer behaviour, management, and department performance.
- Collaborate with cross-functional teams to identify opportunities for enhancing the onboard customer experience, improving crew performance and driving meaningful change.
- Conduct regular reviews of operational cabin data to identify inefficiencies and propose data-led recommendations and solutions for improvement.
- Turn large numbers of ad-hoc requests and queries from the business into defined packages of work.
- Stay updated on industry trends and best practices in data analytics, continuously seeking ways to enhance analytical capabilities within the Cabin department.
About you
- Professional experience in a related sector, or degree/certification in a quantitative field.
- Experience in data analysis, predictive modelling, and dashboard development, preferably within the airline or travel industry.
- Proficiency in using data visualisation tools such as PowerBI to create insightful dashboards and reports and delivering these to timescales.
- Strong analytical skills with the ability to interpret complex data sets and extract actionable insights.
- Excellent communication and collaboration skills, with the ability to present findings and recommendations to stakeholders at all levels.
- Ability to work proactively both independently and within a team.
- Experience working with Voice of Customer data and performance and productivity management metrics is highly desirable.
- Knowledge of cabin crew operations and familiarity with airline industry regulations is a plus.
- Databricks or SQL knowledge is desirable but not essential
Be yourself – Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world – no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive and supportive culture.
Analyst – Cabin Performance in Crawley employer: Virgin holidays
At Virgin Atlantic, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. As a Cabin Performance Analyst, you'll enjoy competitive pay, excellent benefits, and the opportunity to work in a hybrid model from our VHQ in Crawley, where your insights will directly shape the future of travel. With a strong focus on employee growth and development, we empower our team members to thrive in their careers while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Analyst – Cabin Performance in Crawley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Virgin Atlantic on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s values and recent projects. Show us how your skills in data analysis and predictive modelling can directly contribute to enhancing the onboard experience.
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, frame them in a way that highlights your analytical prowess and how it led to actionable insights. We love a good story that showcases your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Virgin Atlantic.
We think you need these skills to ace Analyst – Cabin Performance in Crawley
Some tips for your application 🫡
Show Your Passion for Data:When you're writing your application, let your enthusiasm for data analytics shine through! Share specific examples of how you've used data to drive insights or improve processes in the past. We love seeing candidates who are genuinely excited about shaping the future of travel with data.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills that match the job description. Use keywords from the posting, like 'predictive modelling' and 'data visualisation tools', to show us you’re the perfect fit for the Cabin Performance Analyst role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on delivering your message effectively. Highlight your key achievements and how they relate to the role without overwhelming us with too much information.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Virgin holidays
✨Know Your Data
Before the interview, brush up on your data analysis skills and be ready to discuss specific examples of how you've used data to drive insights. Familiarise yourself with predictive modelling techniques and be prepared to explain how they can enhance customer experiences.
✨Showcase Your Tools
Make sure you’re comfortable discussing the data visualisation tools you’ve used, especially PowerBI. Bring along examples of dashboards or reports you've created, as this will demonstrate your ability to turn complex data into actionable insights.
✨Understand the Customer Journey
Dive deep into the Voice of Customer data and think about how it relates to cabin performance. Be ready to share your thoughts on trends you've noticed and how they could inform improvements in the onboard experience.
✨Collaborate and Communicate
Highlight your teamwork and communication skills during the interview. Prepare to discuss how you've worked with cross-functional teams in the past and how you can effectively present your findings to stakeholders at all levels.
