At a Glance
- Tasks: Support partner connectivity operations and optimise integrations for a seamless booking experience.
- Company: Join Virgin Experience Days, a leader in unique gifting experiences.
- Benefits: 25 days holiday, flexible working hours, health plan, and employee perks.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Be the bridge between partners and customers, making a real impact in a global team.
- Qualifications: Experience in partner operations and a knack for problem-solving.
The predicted salary is between 35000 - 45000 £ per year.
We're looking for a Partner Connectivity Specialist to support and maintain our partner connectivity operations across the business. Supporting day-to-day partner integrations, you'll work closely with internal teams and external partners to deliver seamless onboarding, implementation, and ongoing optimisation of connected supply.
You'll support and own the operational delivery of API and bespoke integrations, support strategic connectivity initiatives, and identify opportunities to improve efficiency through automation and process design. Working cross-functionally across Customer Operations, Partnerships, Product and Technology, you'll help build scalable connectivity solutions that enhance partner experiences and support business growth.
This is an exciting opportunity for someone who enjoys combining operational excellence, technical troubleshooting, and relationship management to deliver meaningful impact in a fast-paced, global environment. This is a full-time, hybrid role, with a minimum of 2 days office based per week. Our office is in Bourne End (Buckinghamshire, SL8 5YS). As this role is supporting our US partners, we are looking for flexibility with a working schedule to cover some later afternoons/early evening meetings as necessary.
What you'll do:
- Act as a key contact for partner connectivity issues, taking proactive ownership of our API and bespoke integrations to ensure a seamless booking experience for our customers.
- Monitor and maintain existing integrations, ensuring optimal performance and identifying opportunities for improvement.
- Optimise existing connectivity integrations to maximise commercial benefit through building relationships with connectivity partners.
- Troubleshoot integration issues and coordinate resolution across internal and external stakeholders.
- Work alongside Partnership Managers and external partners to tackle Partner Challenges around bookings and availability.
- Support checks on new partner setups and help validate compatibility on our existing platforms.
- Support the wider Customer Experience & Central Ops team to review operational processes and contribute ideas for improvement.
- Communicate between Commercial, Product, Technology, and external partners - translating technical constraints into clear business impacts.
- Support API mapping and data validation activities for existing partners.
- Support delivery of partner integrations from onboarding through to go-live when required.
- Work alongside Partnership Managers and external partners to scope, coordinate, and deliver future connectivity projects.
What you'll need:
- Ownership & Autonomy: A self-starter who takes responsibility of the connectivity space.
- Operational & Tech Experience: Experience in Partner Operations, Connectivity, Technical Account Management, or a similar role managing and optimising API integrations.
- Technical Savvy: An understanding of APIs, data mapping, and connectivity concepts.
- Problem-Solving & Investigation: A "get stuck in" mindset with a proactive approach to troubleshooting.
- Stakeholder & PM Collaboration: Excellent relationship-building skills.
- Data & Process Driven: Strong analytical skills with a passion for streamlining workflows.
- Organisation & Delivery: Highly organised with experience using tools like Jira.
- Flexibility: Ability to work across global teams and accommodate meetings outside standard UK hours.
Perks to make work feel less ordinary:
- 25 days holiday plus bank holidays, with the option to buy or sell up to 2 days each year.
- 2 days in-office (Tuesdays a mandatory in-office day), Flexi-working hours around our core 10-4.
- Access to an award-winning employee assistance programme; Health Plan cover with cash back for a variety of health & wellbeing costs.
- Company pension (5% you, 3% us) after 3 months; Discretionary bonus and life assurance after probation.
- 2 volunteer days each year; Free breakfast when in the office; Personal re-loadable multi-choice gift card.
- Yearly £150 experience voucher; Discounts on experiences and across the Virgin Group.
About us:
The home of anti-ordinary gifts. We’re one of the world’s leading experience gift brands, making it easy to give the unexpected and deepen connections through anti-ordinary gifting. In the UK, you'll know us as Virgin Experience Days, pioneering the premise that the best gifts can't be boxed. Now we're home to more than 5,000 amazing experience gifts.
Partner Connectivity Specialist employer: Virgin Experience days
As a Partner Connectivity Specialist at Virgin Experience Days, you'll join a dynamic and global Customer Operations team that values operational excellence and innovation. With a hybrid working model based in Bourne End, you will enjoy a supportive work culture that prioritises employee wellbeing, offering 25 days of holiday, flexible working hours, and access to an award-winning health plan. The company fosters growth through continuous learning opportunities and encourages collaboration across teams, making it an exceptional place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Connectivity Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Virgin Experience days. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Virgin Experience days before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partner Connectivity Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Virgin Experience days:Your cover letter is your chance to shine! Tell us why you want to work at Virgin Experience days specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Virgin Experience days!
How to prepare for a job interview at Virgin Experience days
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
