At a Glance
- Tasks: Lead customer loyalty initiatives and enhance engagement through innovative strategies.
- Company: Join Virgin Experience Days, a leader in creating unforgettable experiences.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on creativity and measurable results.
- Why this job: Be at the forefront of transforming customer experiences and driving real impact.
- Qualifications: Proven experience in loyalty programmes and strong commercial acumen.
The predicted salary is between 50000 - 70000 £ per year.
Virgin Experience Days is seeking a commercially driven Head of Loyalty & Retention to lead the next phase of customer growth across the UK & US.
You will own Memory Makers+ and transform it into an integrated ecosystem across CRM, app and gifting occasions.
Location is hybrid with in-office days in Bourne End, UK.
You will drive membership, reminders, and app engagement, shifting spend from paid channels to owned engagement while delivering measurable revenue growth.
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We think you need these skills to ace Loyalty & Retention Lead — Memory Makers+ in Bourne End
Commercial Acumen
Customer Growth Strategy
CRM Management
App Engagement
Membership Development
Revenue Growth
Data-Driven Decision Making
