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- Tasks: Support our Partnerships team with administrative tasks and partner onboarding.
- Company: Join Virgin Experience Days, a leader in unique gifting experiences.
- Benefits: Starting salary of £22,000–£25,000, 25 days holiday, and health benefits.
- Why this job: Be part of a dynamic team and make a real impact in the gifting industry.
- Qualifications: Strong administrative skills and attention to detail; no prior experience required.
- Other info: Flexible working hours and opportunities for personal development.
The predicted salary is between 22000 - 25000 £ per year.
We are looking for a Partner Support Executive to join our Partner Operations team at Virgin Experience Days. This team is the glue between our products and our site, connecting the two with incredible speed and attention to detail. We will provide on-the-job training, so previous experience within a similar role is not necessary but we are keen to speak to candidates with strong administrative skills, a proactive approach and a genuine desire to learn new skills. This role would perfectly suit someone who is used to working in a fast-paced role with flawless attention to detail.
You may have previously worked in similar roles such as: Account Administrator, Customer Service Administrator, Bookings Administrator, Integration Specialist, Partnership Manager or Technical Account Manager, but we are open to any background with relevant transferable skills.
About the role:
- Day to day you’ll support our Partnerships team (who are based in the US) with a variety of administrative tasks: setting up our products (the experiences), making price & product information amendments and resolving queries as well as being the key contact for our partners (the experience providers).
- This is an administrative role, so we are looking for someone who has excellent attention to detail and takes pride in their work.
- You’ll also have strong communication and organisational skills, with the ability to work autonomously.
- This is a full time, Monday to Friday role, working closely with our US based team.
- We’re looking for some flexibility to align with US time zones, which may include availability up to 10pm on certain days. Start and finish times can be discussed to suit your schedule, allowing you to collaborate effectively with colleagues and partners.
What you’ll do:
- Play a key role in the partner onboarding process, collating all product information once a contract is signed.
- Facilitating the set-up of all experiences on relevant systems, taking full accountability for accuracy of information and SLAs.
- Process product and pricing changes, product removals and reactivations.
- Accurate mapping of API connections where applicable.
- Key point of contact for our partners dealing with queries about products, availability pricing, content and booking related issues.
- Support partners with the pricing/invoice and payment queries.
- Ensure our systems remain accurate and up to date with latest product/booking information.
- Suggest and collaborate on additions and changes to our current processes.
- Liaise between CS/Partners/PMs to resolve product issues mainly due to bookings.
What you’ll need:
- Exceptional attention to detail and high level of accuracy.
- Experience working in a dynamic, fast moving, customer service focused environment.
- Ability to work under pressure, to deadline and without continual direct supervision.
- Ability to prioritise workload and adapt to incoming urgent tasks.
- An understanding of APIs is desirable, but not essential.
Perks to make work feel less ordinary:
- Starting salary: £22,000–£25,000 per year, based on age and experience (in line with National Minimum/Living Wage regulations).
- Time for you: 25 days holiday plus bank holidays, with the option to buy or sell up to 2 days each year.
- Freedom to work your way: 2 days in-office (Tuesdays a mandatory in-office day).
- Wellbeing that works: Access to an award-winning employee assistance programme; Health Plan cover (plus family add-ons) with cash back for a variety of health & wellbeing costs; Cycle to Work and Electric Vehicle schemes (post probation).
- Future proofing you (and your finances): Company pension (5% you, 3% us) after 3 months; Discretionary bonus and life assurance after probation.
- Giving back & all the anti-ordinary extras: 2 volunteer days each year; Free breakfast when in the office; Personal re-loadable multi-choice gift card (topped upon your birthday, lifetime milestones and internal celebrations); Yearly £150 experience voucher; Discounts on experiences and across the Virgin Group; Refer a Friend bonus and generous team celebrations throughout the year.
About us:
The home of anti-ordinary gifts. The best things in life aren’t things. It’s why we gift the way we do. We’re one of the world’s leading experience gift brands, making it easy to give the unexpected and deepen connections through anti-ordinary gifting. In the UK, you’ll know us as Virgin Experience Days - one of the first brands to pioneer the premise that the best gifts can’t be boxed, way back in 1988. We kicked things off with track days and flying experiences. Now we’re home to more than 5,000 amazing experience gifts - from immersive theatre, to virtual reality, VIP stadium tours, Michelin-starred dining and more. Operating in the US as Virgin Gifts, we’re proudly part of the Virgin family, working alongside the likes of Virgin Atlantic, Virgin Hotels, and Virgin Voyages to deliver extraordinary experiences everywhere.
Administrator employer: Virgin Experience days
Contact Detail:
Virgin Experience days Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Virgin Experience Days. A friendly chat can go a long way, and you never know who might put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you understand what makes Virgin Experience Days unique and how you can contribute to our mission of delivering extraordinary experiences.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with partners and the US team, being clear and confident in your communication will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administrator role. Highlight your administrative skills and any relevant experience, even if it’s from different fields. We want to see how your background can bring value to our Partnerships team!
Show Off Your Attention to Detail: Since this role requires flawless attention to detail, give us examples in your application where you’ve demonstrated this skill. Whether it’s through previous jobs or projects, we love seeing candidates who take pride in their work!
Be Proactive in Your Approach: We’re looking for someone with a proactive mindset. In your application, share instances where you took initiative or solved problems independently. This will show us that you’re ready to jump into the fast-paced environment we thrive in!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Virgin Experience days
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Partner Support Executive. Familiarise yourself with the key tasks mentioned in the job description, like product setup and handling partner queries. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your Attention to Detail
Since this role requires exceptional attention to detail, prepare examples from your past experiences where you showcased this skill. Whether it was in a previous job or during a project, be ready to discuss how your meticulous nature led to successful outcomes.
✨Be Ready for Fast-Paced Scenarios
The company values candidates who thrive in dynamic environments. Think of situations where you had to work under pressure or manage multiple tasks simultaneously. Share these stories during your interview to illustrate your ability to adapt and prioritise effectively.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about the team dynamics or the onboarding process, showing your proactive approach and genuine interest in the position.