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For Companies At a Glance
- Tasks: Create and manage travel products that enhance customer journeys.
- Company: Join Virgin Atlantic, a brand redefining travel experiences.
- Benefits: Competitive salary, hybrid work, and a focus on diversity.
- Why this job: Make a real impact in the travel industry with innovative solutions.
- Qualifications: Experience in product management and strong communication skills.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Job Description
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Job details
Location: Hybrid (VHQ, Crawley)
Hours: 37.5 per week, Monday-Friday
Contract: Permanent
Salary: Competitive
Closing date: 26th October 2025
In a nutshell
At Virgin Atlantic, we\’re more than just an airline-we\’re a brand that reimagines the way people experience travel. With a bold vision to become the most loved travel company, we thrive on challenging the status quo, pushing the boundaries of aviation, and celebrating individuality every step of the way.
The Role
As Manager – Journey Travel Product, you\’ll take ownership of creating, evolving, and managing the travel products that shape our customers\’ end-to-end journey. Responsible for a defined portfolio of customer journeys or missions, you\’ll identify opportunities to elevate experiences, optimise performance, and deliver measurable impact.
You’ll work cross-functionally with teams across Brand, Digital Product, Loyalty, and beyond to ensure every journey—physical or digital— is seamlessly connected. From conception to delivery, you’ll be accountable for product success, ensuring each initiative drives both customer delight and commercial value.
Key Responsibilities
- Identify business and customer needs to inform product creation and development, using insights to pinpoint high‑impact opportunities across the end‑to‑end journey.
- Collaborate across teams to ensure every product and experience is connected, cohesive, and consistent—regardless of channel.
- Deliver channel‑agnostic experiences that meet customers wherever they are.
- Balance innovation and distinctiveness with a focus on fixing the basics and delivering operational excellence.
- Act as Product Owner within cross‑functional delivery teams, overseeing implementation and ensuring projects are delivered on time and to standard.
- Monitor and evaluate product and experience performance, identifying opportunities to drive commercial growth and enhance customer satisfaction.
- Own key metrics across your portfolio, balancing costs with commercial and customer outcomes to ensure strong ROI.
- Maintain and prioritise a backlog of product improvements and launches, supporting the Senior Manager, Travel Product, and VP, Customer Journeys, in strategic decision‑making.
- Manage stakeholder expectations by using data and evidence to guide prioritisation and communicate progress clearly.
- Support leadership in balancing quick wins with longer‑term strategic initiatives to deliver meaningful customer and business value.
About you
- Proven experience in product management, delivering results across customer and commercial outcomes.
- Strong record of achieving operational, customer, and financial goals.
- Excellent interpersonal skills with the ability to build and influence relationships at all levels.
- Exceptional written and verbal communication skills, with confidence presenting to senior audiences and working groups alike.
Be yourself – our differences make us stronger
At Virgin Atlantic, diversity and inclusion are at the heart of everything we do. We\’re proud to be an equal opportunity employer and welcome applications from all backgrounds. If you require any adjustments during the recruitment process, reach out to us at Recruitment@fly.virgin.com—we’re here to support you.
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Responsibilities
Budget accountability:
ÂŁTBC
Core responsibilities:
Deliver defined function objectives within established policy or planning frameworks, identifying solutions for improvement; singular authority in a specialist area or sub‑area can be a specialism within a specialism, having a very deep understanding of one area; influence over policy and process.
Key responsibilities:
Create and oversee travel products experienced by our customers on their end‑to‑end journey. Identify business and customer needs to inform product creation/development within portfolio, looking at the end‑to‑end journey to identify lifts/drags on expectations to target interventions with the highest impact. Coordinate across the team to ensure portfolio products and experiences are seamless for our customers across all product types both physical and digital. Consider all channels to deliver channel agnostic experiences to our customers. Drive distinctiveness and innovation without losing sight of the need to relentlessly fix the basics. Oversee implementation and delivery working with the rest of the Experience function and the wider business, acting as Product Owner in all cross‑functional delivery teams as needed. Manage the travel journey within the role portfolio to deliver NPS, engagement, and customer lifetime value. Continuously monitor and evaluate performance of products and experiences within the portfolio and propose opportunities for customer and commercial improvement. Be accountable for key metrics related to journeys and products, including cost of delivery balanced against the commercial and customer output metrics, always ensuring excellent ROI. Prioritization and backlog management. Maintain across the team a prioritized backlog of product launches/improvements, supporting the Senior Manager Travel Product and VP Customer Journeys in identifying where to focus and invest based on business cases and data. Manage stakeholder expectations using evidence and data to explain prioritization decisions. Support the SM and VP in balancing the need to deliver tactical/quick win items quickly whilst retaining enough bandwidth and focus for longer‑term big ticket improvements.
Line management responsibilities:
Accountable for the budget and management of the team including performance reviews, recruitment, discipline, termination.
Qualifications
- Proven experience in product management linked to ideally both customer and commercial outcomes.
- Proven track record in setting and attaining operational, customer, and commercial deliverables.
- Strong interpersonal skills and ability to maintain effective internal and external relationships at senior levels.
- Strong written/verbal comms including presenting stories and concepts at different levels (e.g., exec vs working).
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Travel Product Journey Manager employer: Virgin Atlantic
Contact Detail:
Virgin Atlantic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Product Journey Manager
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those at Virgin Atlantic. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show how your experience aligns with their mission to reimagine travel—this will make you stand out!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can elevate customer journeys. Keep it concise and impactful—think of it as your personal brand statement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Travel Product Journey Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Travel Product Journey Manager role. Highlight your relevant experience in product management and how it aligns with Virgin Atlantic's vision of enhancing customer journeys.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven results in previous roles. Use metrics to demonstrate your impact on customer satisfaction and commercial outcomes.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon to ensure your message is easily understood by everyone involved in the hiring process.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets the attention it deserves and allows us to process it efficiently.
How to prepare for a job interview at Virgin Atlantic
✨Know Your Product Inside Out
Before the interview, dive deep into Virgin Atlantic's travel products and customer journeys. Understand their unique selling points and how they differentiate themselves in the market. This knowledge will help you demonstrate your passion for the role and show that you're ready to contribute from day one.
✨Showcase Your Cross-Functional Collaboration Skills
Since the role involves working with various teams, prepare examples of how you've successfully collaborated across departments in the past. Highlight specific projects where your teamwork led to improved customer experiences or product outcomes. This will illustrate your ability to connect the dots and drive cohesive strategies.
✨Prepare for Metrics and Performance Discussions
Be ready to discuss key performance indicators (KPIs) relevant to product management. Think about how you've used data to inform decisions and improve customer satisfaction in previous roles. This will show that you understand the importance of balancing commercial goals with customer needs.
✨Emphasise Your Innovative Mindset
Virgin Atlantic values innovation, so come prepared with ideas on how to enhance their travel products. Think about potential improvements or new features that could elevate the customer journey. Presenting fresh ideas will demonstrate your proactive approach and alignment with their vision of challenging the status quo.
