Technology Change Manager in Crawley

At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

Virgin Atlantic is seeking a detail-oriented and process-driven professional to lead the Technical Change Management function within its technology operations. The Technology Change Manager is responsible for owning, governing, and continuously improving the Change Management framework, aligned with ITIL v3 best practices. You will ensure that all internal technology teams and external partners adhere to the framework, enabling business agility while minimising service disruptions. The role also involves tracking, analysing, and reporting on change performance through dashboards and reports, with a strong focus on continuous improvement and operational excellence.

Some of your key responsibilities as a Technology Change Manager will be:

• Own and maintain the Change Management framework, policies, and procedures aligned to ITIL v3 best practices, while ensuring change control mechanisms are in place and followed across all technology teams and partners.
• Collaborate with project teams to integrate change management practices into project planning and execution.
• Develop and maintain dashboards and reports to track change performance metrics, such as change success rate, failed changes, and unauthorized changes.
• Identify and report key trends, risks, and areas of improvement in the change process.
• Work closely with Service Transition teams to ensure smooth deployment of new services and changes into production.

We love for our successful Technology Change Manager to demonstrate the following:

• Hands-on experience managing change processes in line with ITIL v3 Change Management, with a strong understanding of ITIL v3 best practices and their application in an enterprise IT environment.
• Demonstrated ability to enforce compliance with ITIL-based frameworks across diverse technology teams.
• Proven ability to track, analyse, and present change performance data using dashboards and reports.
• Excellent facilitation skills, with the ability to chair CAB meetings and drive decision-making.
• Proven track record of identifying process improvement opportunities and driving initiatives for better efficiency.
• Understanding of IT infrastructure, applications, and service delivery models to assess change impacts effectively.

If this sounds like you, we would love to hear from you!

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit.

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team.