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For Companies At a Glance
- Tasks: Lead the HR support team, driving performance and continuous improvement.
- Company: Join Virgin Atlantic, a passionate and innovative travel company.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work culture.
- Why this job: Be part of a dynamic team that values collaboration and personal growth.
- Qualifications: CIPD or HR experience required; strong leadership and problem-solving skills essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Salary: Competitive per annum
Hours: 37.5 per week, Monday to Friday
Location: Hybrid, 3 days a week in our VHQ, Crawley
Contract: Permanent
Closing Date: 7th May 2025
In a nutshell
At Virgin Atlantic, we are passionate about empowering our HR team and ensuring seamless HR operations. We are looking for a dedicated and experienced leader to join our People Operations team as the Team Leader – People Hub. This role is key to driving performance, continuous improvement, and delivering an exceptional colleague experience. As the Team Leader – People Hub, you will be accountable for driving performance and continuous improvement by overseeing the achievement of individual Key Performance Indicators (KPIs) and work standards. You will play a key role in motivating and inspiring the HR support team, fostering high employee engagement, and minimising attrition. This role reports to the People Operations Manager and sits within the People Operations directorate. You will work closely with key stakeholders across the People Team and the wider organisation to develop, coach, and train the HR support teams.
Day to day
- Drive the overall direction of the team, ensuring alignment with company goals and fostering a culture of continuous improvement and innovation.
- Regularly review individual and team performance against key targets, providing timely feedback and addressing performance gaps through development plans.
- Work closely with cross-functional teams to integrate and streamline processes, ensuring seamless services and high levels of customer service.
- Build and maintain strong relationships with internal stakeholders, ensuring the team is responsive to their needs and aligned with company-wide travel policies.
- Provide mentorship and support to ensure continuous personal and professional development of team members.
- Oversee the daily operation of the team, ensuring it runs smoothly and efficiently, including team coaching and development, and reviewing current processes and ways of working.
About you
- CIPD or similar in human resources management or a related business field, or several years of experience working in an HR capacity, preferably in HR operations.
- Knowledge of our current Employee policies and processes.
- Proven track record making process improvements, that improves accuracy of information, efficiencies or similar.
- Experience in line managing or leading teams, with a strong management capability, including coaching and motivational skills.
- Proven track record of people operational delivery, with strong commercial awareness and acumen.
- Ability to influence key stakeholders and work confidently at all operational levels of the company.
- Creative and proactive approach to problem-solving, with high administrative and literacy skills.
- Highly proficient in Microsoft Office such as Excel and PowerPoint.
- Results-focused and target-driven, with a strong customer focus and attention to detail and accuracy.
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit.
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team.
Team Leader - People Hub (People Operations) employer: Virgin Atlantic
Contact Detail:
Virgin Atlantic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - People Hub (People Operations)
✨Tip Number 1
Familiarise yourself with Virgin Atlantic's leadership principles and the core ingredients that define their leadership style. This will help you align your approach and demonstrate how you embody these values during interviews.
✨Tip Number 2
Network with current or former employees of Virgin Atlantic, especially those in HR roles. They can provide valuable insights into the company culture and expectations for the Team Leader position.
✨Tip Number 3
Prepare specific examples of how you've driven performance improvements and managed teams in previous roles. Highlight your experience with KPIs and how you've successfully motivated team members to achieve their goals.
✨Tip Number 4
Research the latest trends in HR operations and employee engagement strategies. Being knowledgeable about current best practices will show your commitment to continuous improvement and innovation in the role.
We think you need these skills to ace Team Leader - People Hub (People Operations)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Team Leader - People Hub position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in HR operations and team leadership. Provide specific examples of how you've driven performance improvements and managed teams effectively.
Showcase Your Skills: Make sure to highlight your proficiency in Microsoft Office, particularly Excel and PowerPoint, as well as your problem-solving abilities. Mention any relevant qualifications like CIPD or similar certifications.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention how your values align with Virgin Atlantic's commitment to diversity and inclusion.
How to prepare for a job interview at Virgin Atlantic
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Team Leader – People Hub position. Familiarise yourself with key performance indicators (KPIs) and how they align with Virgin Atlantic's goals. This will help you demonstrate your knowledge and show how you can contribute to the team's success.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that highlight your leadership capabilities, particularly in coaching and motivating teams. Be ready to discuss how you've driven performance improvements and fostered a culture of continuous improvement in previous roles.
✨Emphasise Stakeholder Engagement
Since the role involves working closely with various stakeholders, be prepared to discuss your experience in building strong relationships. Share specific instances where you successfully influenced key stakeholders or collaborated with cross-functional teams to achieve common goals.
✨Demonstrate Problem-Solving Abilities
Highlight your creative and proactive approach to problem-solving during the interview. Prepare to discuss challenges you've faced in HR operations and how you implemented effective solutions. This will showcase your ability to think on your feet and adapt to changing circumstances.
