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For Companies At a Glance
- Tasks: Provide exceptional customer support and assist with bookings and queries.
- Company: Leading airline known for its commitment to customer service.
- Benefits: Flexible evening hours, competitive pay, and opportunities for growth.
- Why this job: Join a dynamic team and create memorable experiences for customers.
- Qualifications: Strong listening skills and experience in customer service.
- Other info: Perfect for those who love helping others and thrive in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading airline is looking for a Customer Centre Advisor in Swansea to provide exceptional customer support. The role involves interacting with customers to assist with bookings, changes, and queries, especially during evening hours.
Ideal candidates will possess strong listening skills and the ability to build rapport, along with demonstrable experience in customer service. If you are passionate about helping others and enjoy creating memorable experiences, we encourage you to apply.
Customer Experience Advisor - Evenings & Upgrades in Swansea employer: Virgin Atlantic
Contact Detail:
Virgin Atlantic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - Evenings & Upgrades in Swansea
✨Tip Number 1
Make sure you research the airline and its customer service values. Knowing their mission and how they treat customers will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your listening skills! During the interview, demonstrate that you can actively listen and respond thoughtfully to questions. This is key for a Customer Experience Advisor, so show us you can build rapport effortlessly.
✨Tip Number 3
Prepare some examples from your past experience where you've gone above and beyond for a customer. We want to hear about those memorable moments that showcase your passion for helping others!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Customer Experience Advisor - Evenings & Upgrades in Swansea
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you enjoy helping others and creating memorable experiences!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service. We’re looking for strong listening skills and the ability to build rapport, so share examples that showcase these abilities.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Virgin Atlantic
✨Know the Company Inside Out
Before your interview, do some research on the airline. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of a Customer Experience Advisor.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen on understanding customer needs, which is crucial for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Prepare for questions like 'What would you do if a customer was unhappy with their booking?' Practising your responses will help you feel more confident and articulate during the interview.
