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For Companies At a Glance
- Tasks: Engage with customers over the phone, helping with bookings and providing personalised solutions.
- Company: Join the vibrant team at Virgin Atlantic in Swansea.
- Benefits: Enjoy bonus opportunities, flexible hours, and a supportive work environment.
- Why this job: Make a real difference in customers' travel experiences with your friendly support.
- Qualifications: Customer service experience and strong listening skills are a plus.
- Other info: Embrace a dynamic role with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Our Customer Centre Advisors are the friendly voices our customers can count on – from the moment they book, to the moment they land (and sometimes in between). Based in our vibrant Swansea Customer Centre, you’ll be part of a team that turns everyday conversations into something special. To support our customers when they need us most, this role includes working evenings.
With our Sales Through Service approach, it’s never about the hard sell. It’s about listening in, tuning into what a customer really needs, and offering thoughtful extras – like that perfect extra legroom seat or an upgrade that makes them feel truly special. Because at Virgin Atlantic, those little touches are what turn good trips into unforgettable experiences.
Day to day
- Chat with our customers via phone, helping with bookings, changes, and queries.
- Listen carefully, understand needs, and offer solutions that make each interaction personal and memorable.
- Identify opportunities to recommend products and upgrades that enhance the customer journey, working towards achievable revenue targets.
- Keep up to date with our latest products, policies, and promotions so your recommendations are always relevant.
- Approach every interaction with care, empathy, and a genuine desire to make the customer’s day.
- Enjoy bonus opportunities for achieving sales and service targets.
About you
Do you love helping customers and spotting ways to go the extra mile? Are you confident in having open conversations and making thoughtful recommendations?
We’d love you to have:
- Proven ability to build rapport with a warm, engaging, and professional phone manner.
- A passion for turning challenges into opportunities, helping customers feel supported even when travel doesn’t go as planned.
- Demonstrable customer service experience in a contact centre, hospitality, retail, or any role where you’ve enhanced the customer experience.
- Strong listening skills and the ability to think quickly to provide effective, real-time solutions.
- A proactive problem-solving approach, with examples of going above and beyond to make customers feel valued and supported.
Don’t worry if you don’t tick every single box - if you believe you could make a real difference, we’d still love to hear from you!
Customer Centre Advisor - Evenings in Swansea employer: Virgin Atlantic
Contact Detail:
Virgin Atlantic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Centre Advisor - Evenings in Swansea
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Atlantic's values and culture. This way, you can show how your vibe matches theirs and how you can contribute to making those customer experiences unforgettable.
✨Tip Number 2
Practice your phone skills! Since you'll be chatting with customers, try role-playing with a friend. Focus on listening actively and responding thoughtfully, just like you would in the real deal. It’ll help you feel more confident when it’s showtime!
✨Tip Number 3
Think of examples! Prepare some stories from your past experiences where you went above and beyond for a customer. These anecdotes will showcase your problem-solving skills and your passion for making people feel valued.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to spot your enthusiasm for joining the team. Plus, who doesn’t love a direct approach?
We think you need these skills to ace Customer Centre Advisor - Evenings in Swansea
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re all about those personal touches!
Tailor Your Experience: Make sure to highlight any customer service experience you have, especially in roles where you've gone the extra mile. We love seeing how you've turned challenges into opportunities, so share those stories that showcase your problem-solving skills!
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points if it helps, and make sure your key skills and experiences stand out. We want to quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our vibrant team!
How to prepare for a job interview at Virgin Atlantic
✨Know the Company Inside Out
Before your interview, take some time to research Virgin Atlantic. Understand their values, mission, and what makes them unique in the travel industry. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've gone above and beyond for a customer. Highlight situations where you turned challenges into opportunities, as this aligns perfectly with the role's focus on enhancing the customer experience.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer’s questions thoughtfully. Reflect back what they say and ask clarifying questions if needed. This shows that you value communication and are ready to apply these skills in the role.
✨Be Ready to Think on Your Feet
Expect situational questions that require quick thinking. Practice responding to hypothetical scenarios related to customer service. This will help you showcase your problem-solving abilities and your capacity to provide real-time solutions, which is crucial for a Customer Centre Advisor.
