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For Companies At a Glance
- Tasks: Manage the lifecycle of IT assets, ensuring efficient use and compliance.
- Company: Join Virgin Atlantic, a leading airline focused on innovation and customer love.
- Benefits: Enjoy hybrid working, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a dynamic team driving technology value and supplier performance.
- Qualifications: Experience in IT Asset Management and familiarity with ServiceNow is essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Location: VHQ, Crawley, hybrid 3 days a week in the office
Contract: Permanent
Closing Date: 10th July 2025
At Virgin Atlantic Airways, we believe that everyone can take on the world, and it\’s our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.
In a nutshell
Virgin Atlantic is seeking a detail-oriented and strategic Software & Hardware Asset Manager to lead the full lifecycle management of IT assets across the organisation. Based within the Technology Management Office, this role is responsible for ensuring the accurate, compliant, and cost-effective use of hardware and software—from procurement through to disposal.
You’ll act as the key link between Technology, Procurement, Finance, and our managed service supplier, ensuring asset-related processes are efficient, auditable, and aligned with business needs. With oversight of asset strategy and tooling such as ServiceNow (including SAM, HAM and CMDB modules), you’ll support audit and compliance requirements while driving value from our technology investments.
This role plays a vital part in supplier performance, cost optimisation, and ensuring the availability of licenses and devices to support the business effectively.
Day to day
Some of your key responsibilities as a Software & Hardware Asset Manager will be:
- Manage the end-to-end lifecycle of all technology hardware and software assets, ensuring effective use and recovery of assets including procurement, allocation, tracking, and secure disposal.
- Oversee the maintenance of the Asset Register in collaboration with the supplier, ensuring real-time visibility and accuracy
- Ensure the correct usage and configuration of ServiceNow SAM, HAM and CMDB modules, maintaining data integrity and completeness across asset and configuration records.
- Review and validate monthly asset reports, highlighting key trends and potential risk areas.
- Act as the primary interface for all asset-related services delivered by the supplier and ensure agreed SLAs and reporting deliverables are met in a timely and accurate manner.
- Support supplier reviews, audits, and performance monitoring, defining and evolving requirements to improve the asset service over time.
About you
We’re looking for someone who not only thrives on the finer details but also sees the bigger picture. We’d also love for you to demonstrate the following:
- Hands-on experience in IT Asset Management (ITAM), including managing the full lifecycle of software and hardware assets, from procurement to retirement.
- Working knowledge of configuration and compliance standards, with practical experience using tools like ServiceNow, particularly the CMDB, Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
- A solid understanding of software licensing models, such as Microsoft 365 and enterprise applications, with the ability to ensure compliance and optimise usage.
- Comfortable working with complex data, with the ability to translate it into clear, actionable insights and reports that support decision-making.
- Proven experience working with or managing third-party suppliers or outsourced service providers, with a collaborative and solutions-focused approach.
- Familiarity with software compliance audits, including supporting or leading third-party audit processes with confidence and attention to detail.
Ideally, candidates will bring knowledge of maturity models such as CMM, hold relevant certifications like IAITAM CSAM and/or CHAMP, and have experience in project management. ITIL Foundation certification is a plus, and we also welcome candidates with other relevant certifications in asset or configuration management—or equivalent hands-on experience.
If this sounds like you, we would love to hear from you!
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world – no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( ) feeling confident that we’ve got your individual considerations covered.
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Airlines and Aviation
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Software & Hardware Assets Manager employer: Virgin Atlantic
Contact Detail:
Virgin Atlantic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software & Hardware Assets Manager
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, particularly ServiceNow and its SAM, HAM, and CMDB modules. Understanding how these tools function will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with current or former employees of Virgin Atlantic, especially those in IT Asset Management roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your interview.
✨Tip Number 3
Prepare to discuss your experience with software licensing models, particularly Microsoft 365 and enterprise applications. Be ready to share examples of how you've ensured compliance and optimised usage in previous roles.
✨Tip Number 4
Showcase your ability to work with complex data by preparing a few examples of how you've translated data into actionable insights. This will highlight your analytical skills and your capacity to support decision-making processes.
We think you need these skills to ace Software & Hardware Assets Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Asset Management, particularly focusing on the full lifecycle of software and hardware assets. Use specific examples that demonstrate your hands-on experience with tools like ServiceNow.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Virgin Atlantic. Mention how your skills align with their needs, especially your understanding of software licensing models and compliance standards.
Highlight Relevant Certifications: If you have certifications like IAITAM CSAM or ITIL Foundation, be sure to include these prominently in your application. They can set you apart from other candidates and show your commitment to the field.
Showcase Problem-Solving Skills: Provide examples in your application that illustrate your ability to work with complex data and translate it into actionable insights. This will demonstrate your analytical skills and your capacity to support decision-making processes.
How to prepare for a job interview at Virgin Atlantic
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Software & Hardware Assets Manager. Familiarise yourself with the lifecycle management of IT assets, and be prepared to discuss how your experience aligns with these tasks.
✨Showcase Your Technical Skills
Highlight your hands-on experience with IT Asset Management tools, especially ServiceNow. Be ready to provide examples of how you've used SAM, HAM, and CMDB modules in previous roles to manage assets effectively.
✨Prepare for Compliance Questions
Since compliance is a key aspect of this role, prepare to discuss your knowledge of software licensing models and your experience with compliance audits. Think of specific instances where you ensured compliance or improved processes.
✨Demonstrate Collaboration Skills
This position requires working closely with various teams and suppliers. Be prepared to share examples of how you've successfully collaborated with third-party suppliers or managed service providers to achieve common goals.
