View more categories View less categories Sector Retail jobs ,Retail Sales Advisor Job Type Full Time
Job Title: Sales Advisor - Virgin Atlantic Holidays
Contract Type: Permanent, Full Time
Salary: 26,374.00 per year + OTE
Hours: Full-time basis (37.5 hours a week) Mixture of days, evenings and weekend between the hours of Monday -- Friday 0900-2100 Saturday 0900-1900 Sunday 1000-1800
Location: Hybrid remote working up to 3 days a week in Crawley, West Sussex
In a nutshell
At Virgin Atlantic, our purpose is to ensure everyone can take on the world. Our vision is to be the most loved travel company. To achieve both, we\'re harnessing our spirit of entrepreneurship and innovation to reimagine the world and create thoughtful experiences that feel brilliantly different at every opportunity.
Our people are game changers who see the world differently. Acting as a loud and proud voice for positive change for our people, places, and the planet, they\'re not afraid to roll up their sleeves to take on the big things while never forgetting the importance of the small details. So, if you\'re ready to take your career to new heights, read on.
Day to day
Some of the key responsibilities for our advisors are:
- Taking calls from our customers daily, offering them expert destination knowledge every time.
- Using your personality, you\'ll adapt to each, and every customer bringing our amazing products to life and promote the Holiday experience to all in a positive and enthusiastic manner.
- Being able to build relationships quickly, earn trust and be able to respond to customer\'s needs.
- Meeting and exceed set targets including conversion, revenue, and customer satisfaction measures.
- Achieve and exceed upsell targets to enhance customers travel experience.
- Utilise multiple reservation systems to obtain quotations and to complete bookings
- Follow up on all customer leads to maximise sales and exceed our customer requirements.
About you
If targets motivate you, and you love the thrill of making a sale by matching our great products to our customers, why not apply to join our sales team. To be successful in this role you will need to have:
- Experience of working in a sale targeted role
- Ability to work on own initiative and motivate others around them
- Confidence with technology - we will train you in the systems we use, but sound experience in navigating a laptop and the internet is essential.
- You\'ll be pro-active and versatile with a passion for customer experience alongside working accurately under pressure.
- Strong negotiation, interpersonal, written and oral communications skills
- Exceptional ability to thrive under pressure and work well within a team environment
- Aptitude to build rapport with the customer
- Adaptable to flexible working hours and needs of the business
Be yourself - Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That\'s why we\'re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you\'d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com)feeling confident that we\'ve got your individual considerations covered.
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
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StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Crawley
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Virgin Atlantic, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Virgin Atlantic!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Virgin Atlantic, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Virgin Atlantic and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Virgin Atlantic that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Virgin Atlantic
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
