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For Companies At a Glance
- Tasks: Lead and inspire retail teams to deliver exceptional customer experiences and drive sales.
- Company: Join Virgin Atlantic Holidays, a dynamic and inclusive travel company.
- Benefits: Enjoy a competitive salary, bonus potential, and up to seven flights a year.
- Why this job: Be a visible leader, making a real impact in the travel industry.
- Qualifications: Proven leadership skills and experience in performance management.
- Other info: Embrace a fast-paced environment with excellent career development opportunities.
The predicted salary is between 36000 - 48000 £ per year.
Job details
Location:
Field based in the Midlands
Hours:
Full Time, 37.5 hours per week
covering a 7-day week operation from 9am-9pm.
Contract Type:
Fixed Term Contract (12 months)
Salary:
£36,000 plus bonus of up to £12k per year
Closing Date:
5th October 2025
Assessment days will be held during the weeks commencing 13th and 20th October 2025. If you are unavailable on any of these dates, please email
At Virgin Atlantic Airways, we believe that everyone can take on the world, and it\’s our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we\’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.
In a nutshell
As a Retail Cluster Manager for Virgin Atlantic Holidays, you\’ll be the driving force behind the day-to-day performance of our retail stores. Partnering closely with the Divisional Manager, your mission is to develop, coach, and inspire our teams to deliver standout sales and unforgettable customer experiences.
You\’ll be a visible leader across the Midlands region, role-modelling best practice, championing our brand values, and ensuring every store reflects the Virgin Holidays vision. From energising team performance to elevating service standards, you\’ll make sure every customer leaves with a smile and a holiday to remember.
What We Offer
- Comprehensive onboarding program. It\’s fast-paced and turbulent at times, but we believe it makes things…well, just a bit more exciting.
- Company car with travel expenses covered.
- Company bonus scheme
- Up to seven flights a year to any of Virgin Atlantic\’s global destinations (did someone say Vegas?)
- Generous contributory pension scheme
- A high-energy work environment that supports diversity, equity, and inclusion and encourages you to bring your whole self to work.
- Access to our employee assistance programme and Digital GP service.
- Continuous mentoring and development through a dedicated development programme to support your career progression.
- Industry-leading Staff Travel benefits
Day to day
As our Retail Cluster Manager, no two days will ever look the same, but here\’s a flavour of what you\’ll be doing:
- You\’ll be at the heart of the action, spending your time in-store, supporting your team and our guests, spotting opportunities to delight customers and recognising the amazing work of your people.
- You\’ll identify development opportunities, give regular feedback, and provide on-the-spot coaching to help your team grow and succeed.
- You\’ll lead with precision by overseeing deployment to make sure the right people are in the right place at the right time, keeping everything running smoothly.
- From time to time, you\’ll work with our enabling teams to explore fresh ways of working, new ideas to support people and customer engagement, and innovation that enhances both the team and guest experience.
- You\’ll drive performance by conducting regular staff reviews, track performance, and provide competitor and market feedback to the wider commercial team to help shape future strategy.
- Build strong relationships and maintain key stakeholder connections across the business, sharing insights and ensuring your store\’s voice is heard.
- Explore opportunities to promote Virgin Atlantic Holidays within your local community, showcasing our products and raising awareness of what makes us unique.
About You
You\’ll be a natural people leader, confident in managing and inspiring a team of around 15 colleagues across up to 3 locations. With a proven track record in motivating teams, you\’ll know how to bring out the best in others and foster a culture where everyone can thrive.
As well as the above, we\’re also looking for the following:
- Proven experience (or strong understanding) of performance management, attendance, and recruitment practices, which will be used to drive both individual and team success.
- A collaborative and influential leadership style, with the ability to develop people, coach for growth, and create an environment where continuous improvement is embraced.
- Ability to remain calm under pressure and objective in your approach, along with being able to make balanced decisions and keep your team focused even when challenges arise.
- Commercially driven and confident in target-led environments, with the ability to balances business performance with a genuine commitment to developing people and building high-performing teams.
- Demonstrable experience of change management skills, ensuring your team feels supported and engaged through periods of transition.
You\’re naturally curious and thrive in dynamic environments. You embrace change and are energised by the possibilities that new technology and innovation bring. Whether it\’s streamlining how your team collaborates or enhancing the candidate experience, you\’re always looking for smarter, more effective ways to make an impact.
If this sounds like you, and you would like to unlock your potential with us, we would love to hear from you
Be yourself – Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That\’s why we\’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world – no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you\’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (
)
feeling confident that we\’ve got your individual considerations covered.
Our recipe for Leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Retail Cluster Manager employer: Virgin Atlantic
Contact Detail:
Virgin Atlantic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Cluster Manager
✨Tip Number 1
Get to know the company inside out! Research Virgin Atlantic Holidays, their values, and what makes them tick. This way, you can tailor your conversations during interviews to show you're not just another candidate, but someone who truly gets their vibe.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the Retail Cluster Manager role. Highlight your leadership skills and how you've motivated teams in the past – this will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role!
We think you need these skills to ace Retail Cluster Manager
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our vibrant team.
Tailor Your Application: Make sure to customise your application for the Retail Cluster Manager role. Highlight your relevant experience and skills that align with our mission at Virgin Atlantic Holidays. Show us why you're the perfect fit!
Showcase Your Leadership Skills: As a Retail Cluster Manager, you'll be leading a team, so make sure to emphasise your leadership experience. Share examples of how you've motivated teams and driven performance in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our amazing team!
How to prepare for a job interview at Virgin Atlantic
✨Know the Brand Inside Out
Before your interview, dive deep into Virgin Atlantic's values and mission. Understand what makes them unique in the travel industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Style
As a Retail Cluster Manager, you'll be leading a team. Be prepared to discuss your leadership approach. Share specific examples of how you've motivated teams in the past, especially in challenging situations, and how you plan to inspire your future team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of examples where you've successfully managed performance issues or implemented change, and be ready to explain your thought process.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the role and the company culture. This shows you're not just interested in the job, but also in how you can contribute to and grow within the team.
