At a Glance
- Tasks: Monitor cargo operations and ensure top-notch customer service while managing third-party performance.
- Company: Join Virgin Atlantic, a leading travel company with a passion for innovation.
- Benefits: Competitive salary, permanent contract, and a supportive work environment.
- Other info: Inclusive workplace that celebrates diversity and supports your individual needs.
- Why this job: Be part of a dynamic team that values your unique contributions and fosters growth.
- Qualifications: Experience in airfreight or logistics, strong communication skills, and attention to detail.
The predicted salary is between 36000 - 60000 £ per year.
Location: On-site - Dnata city east, London Heathrow
Hours: Full Time, 37.5 hours per week. 4 on 4 off, Days and Nights - 12 hour shifts
Contract Type: Permanent
Salary: Competitive
Closing Date: 15th January 2026
At Virgin Atlantic Airways, we believe that everyone can take on the world, and it’s our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.
In a nutshell, in this role as Cargo Operations Officer, you’ll optimally monitor and manage third-party handling company’s performance in achieving Service Level and Standard Ground Handling Agreements and per the Cargo business objectives. You will ensure the highest standard of Customer Service while simultaneously ensuring the safety and security of all aspects of the operation are monitored and maintained at all times.
Day to day:
- Provide Flight Build Plans to the Third-Party Ground Handler
- Audit the performance of the Third-Party handling companies
- Make sound operational decisions at short notice, considering commercial issues, security, safety, customer service, long and short-term impact, and any potential impact in other areas of the company.
- Respond to requests, enquiries, and queries from customers, internal customers, suppliers, in a timely and professional manner, ensuring that the flow of communication between all parties is accurate and effective.
- Maintain good communication and develop effective working relationships at all levels within all areas of the business.
- Act as the point of reference and contact across the Virgin Atlantic Ramp handling process for the delivery of the day’s LHR Cargo loading Operation.
- Monitor the smooth handling of cargo by third-party handling companies on the ramp, especially when in progress between handling companies, dealing with any discrepancies or problems that might arise effectively and efficiently.
About You:
Do you have the ability to remain motivated and work on your own initiative with minimum supervision? Can you combine technical skills with those of Customer Service and commercial awareness? Then this could be the role for you.
Alongside the above, we’re looking for the following:
- Have a broad basic knowledge of the cargo industry, being able to recognise industry terms of reference, and paperwork requirements and to be confident in using associated reference manuals (IATA, COM etc)
- Skilled at supplier performance management and high attention to detail
- Working experience with Microsoft Office applications including Outlook, SharePoint, Excel, Word
- Proven track record in operations within the field of airfreight or logistics, alongside a solid understanding of Customs regulations and documentation requirements
- Experience operating in a fast-paced warehouse environment
- Strong communication and influencing skills and experience
If this sounds like you, and you would like to unlock your potential with us, we would love to hear from you.
Be yourself – Our differences make us stronger. Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds.
At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, feeling confident that we’ve got your individual considerations covered.
Our recipe for Leadership:
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit.
Cargo Operations Officer in London employer: Virgin Atlantic
At Virgin Atlantic Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our Dnata City East location near London Heathrow. Our commitment to employee growth is evident through our inclusive culture, competitive salary, and the opportunity to engage in meaningful work that directly impacts customer satisfaction and operational excellence. Join us to be part of a team that values diversity, innovation, and collaboration, ensuring that every employee can thrive and contribute to our vision of becoming the most loved travel company.
StudySmarter Expert Advice🤫
We think this is how you could land Cargo Operations Officer in London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Virgin Atlantic.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Virgin Atlantic. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Cargo Operations Officer in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Virgin Atlantic, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Virgin Atlantic and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Virgin Atlantic. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Virgin Atlantic
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Virgin Atlantic.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Virgin Atlantic.
