At a Glance
- Tasks: Manage IT supplier relationships and ensure top-notch service delivery.
- Company: Join Virgin Atlantic, a leader in global travel and technology.
- Benefits: Competitive salary, hybrid work model, and inclusive culture.
- Other info: Diverse workplace that values individuality and offers growth opportunities.
- Why this job: Shape the future of technology in a dynamic, collaborative environment.
- Qualifications: Experience in IT contract management and strong negotiation skills.
The predicted salary is between 45000 - 55000 £ per year.
Salary: Competitive
Hours: 37.5 hours, Mon – Friday
Location: Hybrid, 3 days per week at VHQ, Crawley
Contract: 6 month fixed term contract
Closing date: 18th July 2026
In a nutshell
At Virgin Atlantic, we believe everyone can take on the world. Our Technology teams power the systems, platforms and partnerships that keep our operation moving globally — and we’re looking for a commercially astute Contract & Relationship Manager to help shape and manage our strategic IT supplier landscape. This is an exciting opportunity to join our Technology Management Office and play a key role in ensuring our global technology suppliers deliver outstanding service, value and innovation across a complex multi-million pound portfolio.
Day to day
As Contract & Relationship Manager, you’ll lead the commercial management of a diverse range of IT suppliers spanning software, hardware and technology services. Acting as the primary relationship owner and escalation point, you’ll ensure suppliers meet contractual commitments, deliver against SLAs and continuously improve service performance. You’ll work closely with senior stakeholders across Technology, Procurement, Legal, Finance and Risk to drive commercial value, maintain robust governance and support strategic technology objectives. This is a highly collaborative, hands-on role that combines supplier management, negotiation, financial oversight and stakeholder engagement.
What You’ll Be Doing
- Managing strategic relationships with global IT vendors and service providers
- Leading supplier governance activities including monthly service reviews, quarterly business reviews and strategic planning sessions
- Monitoring supplier performance against contractual obligations, SLAs and KPIs
- Driving service improvement initiatives and resolving supplier-related issues
- Negotiating contract schedules and commercial terms alongside Procurement and Legal teams
- Tracking supplier spend, validating invoices and supporting budgeting and forecasting activities
- Identifying opportunities for cost optimisation and supplier consolidation
- Producing insightful reporting for senior leadership on supplier performance, compliance and commercial risk
- Maintaining accurate contract records and ensuring alignment with governance standards
About you
You’ll bring strong commercial and relationship management experience within a technology environment, along with the confidence to influence stakeholders at all levels.
Essential Skills & Experience
- Significant experience in IT contract and supplier management
- Proven track record of successful negotiation and cost reduction
- Strong financial and commercial management capability
- Experience managing SLAs, supplier performance metrics and contractual obligations
- Excellent stakeholder management and communication skills
- Strong analytical skills and attention to detail
- Degree qualified or equivalent professional experience
- Advanced Microsoft Office skills including Excel and PowerPoint
Desirable
- Experience working with a broad IT supplier ecosystem
- Knowledge of CMM or similar maturity models
- Project management experience
Be yourself – Our differences make us stronger
Virgin Atlantic are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated, and we can ignite the potential of our forward-thinking mix of people.
Please be aware as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role you have applied for. These may include application questions, video interviews or online testing. Please feel free to contact us at recruitment@fly.virgin.com if there are any reasonable adjustments to our process that you would like us to consider, for example use of hearing loops, sign language interpreter etc. Please don’t hesitate to reach out if there are any issues preventing you from being at your best during your application or assessment process. Any issues raised after your assessment is completed or once a decision has been made will be too late for us to consider within our process.
Technology Service Contracts Manager in Crawley employer: Virgin Atlantic
Virgin Atlantic is an exceptional employer, offering a dynamic work environment where innovation and teamwork thrive. With a commitment to employee growth, the company provides extensive training opportunities and a supportive culture that values safety and excellence in aircraft maintenance. Located in London, employees enjoy a vibrant city life alongside a competitive benefits package, making it a rewarding place to build a career in aviation.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Service Contracts Manager in Crawley
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Virgin Atlantic that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Technology Service Contracts Manager in Crawley
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Virgin Atlantic, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Virgin Atlantic can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Virgin Atlantic will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Virgin Atlantic
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Virgin Atlantic. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Virgin Atlantic.
