At a Glance
- Tasks: Manage relationships with IT suppliers and ensure they meet contractual commitments.
- Company: Join a dynamic tech company focused on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with excellent career advancement potential.
- Why this job: Be at the forefront of technology management and drive real change in supplier performance.
- Qualifications: Experience in IT contract management and strong negotiation skills required.
The predicted salary is between 60000 - 80000 £ per year.
As Contract & Relationship Manager, you’ll lead the commercial management of a diverse range of IT suppliers spanning software, hardware and technology services. Acting as the primary relationship owner and escalation point, you’ll ensure suppliers meet contractual commitments, deliver against SLAs and continuously improve service performance. You’ll work closely with senior stakeholders across Technology, Procurement, Legal, Finance and Risk to drive commercial value, maintain robust governance and support strategic technology objectives. This is a highly collaborative, hands‑on role that combines supplier management, negotiation, financial oversight and stakeholder engagement.
Day to day:
- Managing strategic relationships with global IT vendors and service providers
- Leading supplier governance activities including monthly service reviews, quarterly business reviews and strategic planning sessions
- Monitoring supplier performance against contractual obligations, SLAs and KPIs
- Driving service improvement initiatives and resolving supplier‑related issues
- Negotiating contract schedules and commercial terms alongside Procurement and Legal teams
- Tracking supplier spend, validating invoices and supporting budgeting and forecasting activities
- Identifying opportunities for cost optimisation and supplier consolidation
- Producing insightful reporting for senior leadership on supplier performance, compliance and commercial risk
- Maintaining accurate contract records and ensuring alignment with governance standards
About you:
- You’ll bring strong commercial and relationship management experience within a technology environment, along with the confidence to influence stakeholders at all levels.
- Significant experience in IT contract and supplier management
- Proven track record of successful negotiation and cost reduction
- Strong financial and commercial management capability
- Experience managing SLAs, supplier performance metrics and contractual obligations
- Excellent stakeholder management and communication skills
- Strong analytical skills and attention to detail
- Degree qualified or equivalent professional experience
- Advanced Microsoft Office skills including Excel and PowerPoint
- Experience working with a broad IT supplier ecosystem
- Knowledge of CMM or similar maturity models
Technology Contracts Manager in Crawley employer: Virgin Atlantic
Virgin Atlantic is an exceptional employer, offering a dynamic work environment where innovation and teamwork thrive. With a commitment to employee growth, the company provides extensive training opportunities and a supportive culture that values safety and excellence in aircraft maintenance. Located in London, employees enjoy a vibrant city life alongside a competitive benefits package, making it a rewarding place to build a career in aviation.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Contracts Manager in Crawley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Virgin Atlantic values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Virgin Atlantic might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Virgin Atlantic!
✨Direct Apply to Virgin Atlantic
Let's not forget to apply directly through the Virgin Atlantic website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Contracts Manager in Crawley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Virgin Atlantic.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Virgin Atlantic. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Virgin Atlantic
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
