At a Glance
- Tasks: Manage IT supplier relationships and ensure top-notch service delivery.
- Company: Join Virgin Atlantic, a leader in global technology management.
- Benefits: Competitive salary, dynamic work environment, and career growth opportunities.
- Other info: Be part of a team that drives strategic technology objectives.
- Why this job: Shape the future of technology in a collaborative and innovative setting.
- Qualifications: Experience in IT contract management and strong negotiation skills.
The predicted salary is between 60000 - 80000 £ per year.
At Virgin Atlantic, we believe everyone can take on the world. Our Technology teams power the systems, platforms and partnerships that keep our operation moving globally — and we’re looking for a commercially astute Contract & Relationship Manager to help shape and manage our strategic IT supplier landscape. This is an exciting opportunity to join our Technology Management Office and play a key role in ensuring our global technology suppliers deliver outstanding service, value and innovation across a complex multi-million pound portfolio.
Day to day, as Contract & Relationship Manager, you’ll lead the commercial management of a diverse range of IT suppliers spanning software, hardware and technology services. Acting as the primary relationship owner and escalation point, you’ll ensure suppliers meet contractual commitments, deliver against SLAs and continuously improve service performance. You’ll work closely with senior stakeholders across Technology, Procurement, Legal, Finance and Risk to drive commercial value, maintain robust governance and support strategic technology objectives. This is a highly collaborative, hands-on role that combines supplier management, negotiation, financial oversight and stakeholder engagement.
What You’ll Be Doing:
- Managing strategic relationships with global IT vendors and service providers
- Leading supplier governance activities including monthly service reviews, quarterly business reviews and strategic planning sessions
- Monitoring supplier performance against contractual obligations, SLAs and KPIs
- Driving service improvement initiatives and resolving supplier-related issues
- Negotiating contract schedules and commercial terms alongside Procurement and Legal teams
- Tracking supplier spend, validating invoices and supporting budgeting and forecasting activities
- Identifying opportunities for cost optimisation and supplier consolidation
- Producing insightful reporting for senior leadership on supplier performance, compliance and commercial risk
- Maintaining accurate contract records and ensuring alignment with governance
About you:
- Significant experience in IT contract and supplier management
- Proven track record of successful negotiation and cost reduction
- Strong financial and commercial management capability
- Experience managing SLAs, supplier performance metrics and contractual obligations
- Excellent stakeholder management and communication skills
- Strong analytical skills and attention to detail
- Degree qualified or equivalent professional experience
- Advanced Microsoft Office skills including Excel and PowerPoint
Information Technology Contract Manager in Crawley employer: Virgin Atlantic
At Virgin Atlantic, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. As an Information Technology Contract Manager, you will be part of a collaborative team that values your expertise and offers ample opportunities for professional growth within the aviation industry. With a focus on employee well-being and a commitment to excellence, we provide competitive benefits and a culture that encourages creativity and strategic thinking, making us an exceptional employer in the heart of the UK's vibrant business landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Contract Manager in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Virgin Atlantic's technology initiatives. Show us that you understand our strategic goals and how your skills can help us achieve them. Tailor your responses to highlight your experience in managing IT suppliers and driving service improvements.
✨Tip Number 3
Practice your negotiation skills! Since this role involves a lot of supplier management and contract negotiations, brush up on your techniques. Role-play scenarios with a friend to build confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Virgin Atlantic.
We think you need these skills to ace Information Technology Contract Manager in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the role of Contract & Relationship Manager. Highlight your experience in IT contract management and supplier relationships, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect candidate. Don’t forget to mention specific examples of your negotiation successes or cost reductions.
Showcase Your Analytical Skills:Since the role requires strong analytical skills, make sure to include any relevant experiences where you’ve used data to drive decisions or improve supplier performance. We love seeing how you can turn numbers into actionable insights!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Virgin Atlantic
✨Know Your Suppliers
Before the interview, research Virgin Atlantic's key IT suppliers and their services. Understanding their role in the company's operations will help you demonstrate your knowledge and show how you can effectively manage these relationships.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you've successfully reduced costs or improved service terms. Be ready to discuss your approach and the outcomes, as this will highlight your ability to drive commercial value.
✨Master the Metrics
Familiarise yourself with common SLAs, KPIs, and performance metrics used in IT supplier management. Being able to discuss how you’ve monitored and improved these in previous roles will set you apart as a candidate who understands the importance of accountability.
✨Engage with Stakeholders
Think about how you’ve collaborated with different departments like Procurement, Legal, and Finance in the past. Prepare to share specific instances where your communication skills helped resolve issues or enhance supplier performance, showcasing your collaborative spirit.
