At a Glance
- Tasks: Shape the future of digital experiences for customers at Virgin Atlantic.
- Company: Join a leading airline known for innovation and customer focus.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Inclusive culture that celebrates diversity and encourages unique perspectives.
- Why this job: Make a real impact on customer journeys and drive business success.
- Qualifications: Experience in managing digital products and strong stakeholder management skills.
The predicted salary is between 63000 - 77000 £ per year.
Description
Location: Hybrid – 3 days per week at VHQ, Crawley Hours: 37.5 per week, Monday to Friday Contract Type: Permanent Salary: Competitive Closing Date : 21st August 2026
In a nutshell
At Virgin Atlantic, we're passionate about creating effortless, memorable experiences for our customers.
As a Digital Product Manager, you'll play a pivotal role in shaping the future of our digital channels, owning a key customer journey such as Search, Booking, Loyalty or another strategic product area.
You'll define the vision, set the roadmap and lead cross-functional teams to deliver innovative digital experiences that delight customers and drive measurable business value.
Working at the intersection of customer insight, technology and commercial strategy, you'll influence senior stakeholders and empower delivery teams to turn ambitious ideas into reality.
If you're an experienced product leader who thrives on solving complex customer problems, making data-informed decisions and bringing people together around a shared vision, we'd love to hear from you.
- Day to day
- Define and own the product vision, strategy and roadmap for a key digital customer journey.
- Translate customer needs, business priorities and market opportunities into clear product plans and measurable outcomes.
- Lead product discovery to identify opportunities, validate ideas and ensure we solve the right customer problems.
- Partner with Product Owners, Engineering, UX, Data and Commercial teams to deliver high-quality digital experiences using agile ways of working.
- Prioritise initiatives that maximise customer value and commercial performance while balancing technical and operational considerations.
- Establish and track product OKRs and KPIs, using analytics, customer research and experimentation to drive continuous improvement.
- Remove delivery obstacles, support effective decision-making and help teams maintain focus on delivering value.
- Coach and mentor Product Owners, helping develop product capability and foster a collaborative, high-performing culture.
- Build trusted relationships across the business, influencing senior leaders and aligning stakeholders around product priorities.
- Champion innovation by exploring emerging technologies, including AI and automation, to create better customer and business outcomes.
About you
- You'll bring a combination of strategic thinking, commercial awareness and a passion for creating exceptional digital experiences.
• We're looking for someone with
- Significant experience managing customer-facing digital products in an agile environment.
- A proven track record of defining product strategy and delivering measurable business and customer outcomes.
- Experience leading both product discovery and delivery across multidisciplinary teams.
- Strong commercial acumen with the ability to build compelling, customer-centred business cases.
- Experience managing product roadmaps, prioritisation and outcome-based planning.
- Confidence using customer insight, analytics and experimentation to inform decisions.
- Excellent communication and stakeholder management skills, with the ability to influence at senior leadership level.
- Experience coaching and supporting Product Owners or product teams through influence rather than formal line management.
- A passion for continuous improvement, innovation and customer-centric product thinking.
Experience within travel, ecommerce, loyalty or digital consumer products would be advantageous but isn't essential.
Be yourself. Our differences make us stronger.
Virgin Atlantic are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity.
Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated, and we can ignite the potential of our forward-thinking mix of people.
Please be aware as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role you have applied for.
These may include application questions, video interviews or online testing.
Please feel free to contact us at recruitment@fly. virgin. com if there are any reasonable adjustments to our process that you would like us to consider, for example use of hearing loops, sign language interpreter etc.
Please don’t hesitate to reach out if there are any issues preventing you from being at your best during your application or assessment process.
Any issues raised after your assessment is completed or once a decision has been made will be too late for us to consider within our process.
Digital Product Manager in Crawley employer: Virgin Atlantic
Virgin Atlantic is an exceptional employer, offering a dynamic work environment where innovation and teamwork thrive. With a commitment to employee growth, the company provides extensive training opportunities and a supportive culture that values safety and excellence in aircraft maintenance. Located in London, employees enjoy a vibrant city life alongside a competitive benefits package, making it a rewarding place to build a career in aviation.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Manager in Crawley
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Virgin Atlantic!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Virgin Atlantic would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Virgin Atlantic through your school's career services!
We think you need these skills to ace Digital Product Manager in Crawley
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Digital Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Digital Product Manager position at Virgin Atlantic. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Virgin Atlantic
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
