At a Glance
- Tasks: Inspire customers with your travel expertise and create unforgettable holiday experiences.
- Company: Join Virgin Atlantic Holidays, a leading name in premium travel.
- Benefits: Enjoy industry-leading staff travel perks, uncapped commission, and a stylish uniform.
- Other info: Flexible shifts with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team that values creativity and customer connections.
- Qualifications: Passion for travel, excellent customer service skills, and sales experience preferred.
The predicted salary is between 24300 - 29700 £ per year.
Location: Cheltenham
Hours: Full Time (37.5 hours, 5 days per week)
Shift Times: Monday to Saturday 09:00 - 19:00, Sunday 10:30 - 16:30
Contract Type: Permanent
Salary: Competitive
At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. We’re proud to offer a supportive work environment, where no two days are the same. You’ll enjoy a dynamic shift pattern that includes weekends, bank holidays and evenings. This is all part of helping us create unforgettable experiences for our customers, every single day!
Join Virgin Atlantic Holidays as a Personal Travel Advisor and help create unforgettable holiday experiences. You'll inspire customers with your travel expertise, recommend and sell holidays, and work towards achieving high sales targets. Enjoy comprehensive training, fantastic travel benefits, and a dynamic work environment!
We have the ambition to become the brand of choice in premium long-haul travel. Your passion for connecting people with extraordinary travel experiences knows no bounds. Whether through social media, hosting inspiring events or engaging with the local community, you'll continually seek creative ways to introduce new guests to the Virgin Atlantic Holidays experience.
Working alongside our award-winning Retail team who share your passion and dedication to delivering outstanding guest service, you will:
- Deliver premium service during every interaction, both pre-and post-sale, while actively identifying opportunities to maximise sales and create memorable guest experiences.
- Consistently achieve and exceed personal and team performance targets including sales and guest experience metrics.
- Maintain expert knowledge of destinations, products, hotels and travel trends.
- Work collaboratively with your team to support the day-to-day success of the store.
- Provide exceptional after-sales support, taking ownership of guest enquiries, amendments and travel-related requests.
We're looking for someone with excellent interpersonal skills, natural warmth and charisma, and a genuine passion for travel and tourism. We're also looking for the following:
- Demonstrated customer service skills with a passion and desire to deliver a premium experience.
- Proven ability to achieve performance targets and key KPIs in a fast-paced sales or retail environment.
- Previous experience within the airline, travel, tourism, hospitality, or luxury service industry is desirable.
- A passion for premium travel, with a commitment to staying informed about destinations, trends, and exceptional travel experiences.
- Strong ability to build long-term guest relationships through personalised service, trust, and tailored recommendations.
- Confident in creating genuine connections to convert enquiries into bookings.
- Skilled at communicating value over price, confidently positioning premium products and experiences.
- Adaptable and resilient, with a positive, solution-focused approach to working in a fast-changing environment.
Our guests love to travel outside traditional office hours, so our stores are open seven days a week. You'll work a variety of shifts across mornings, evenings and weekends, with plenty of notice through our rota planning. This isn't a traditional retail role. Every conversation and every holiday is unique. You'll build lasting relationships, create unforgettable travel experiences, and help guests plan life's biggest moments while representing one of the world's most loved travel brands.
With our blended training programme, you'll be able to confidently recommend and sell holidays, ensuring our guests have the best store experience! And that's not all! You'll also enjoy these fantastic perks:
- Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination.
- Uncapped commission scheme rewards great guest experiences and outstanding sales performance.
- Generous contributory pension scheme and life assurance.
- Our iconic Vivienne Westwood uniform in your choice of styles!
Virgin Atlantic are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity.
Please be aware as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role you have applied for.
Retail Travel Advisor - Cheltenham employer: Virgin Atlantic
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