At a Glance
- Tasks: Inspire customers and sell unforgettable holiday experiences while exceeding sales targets.
- Company: Join Virgin Atlantic Holidays, a dynamic and innovative travel company.
- Benefits: Competitive salary, commission, industry-leading travel perks, and ongoing training.
- Other info: Flexible shifts with excellent career growth opportunities in a supportive environment.
- Why this job: Be part of a passionate team creating amazing travel experiences and making a real impact.
- Qualifications: Sales experience and a passion for travel are essential.
The predicted salary is between 26374 - 26374 £ per year.
Location: Cheltenham
Hours: Full Time (37.5 hours, 5 days per week)
Shift Times: Monday to Saturday 09:00 - 19:00, Sunday 10:30 - 16:30
Contract Type: Permanent
Salary: £26,374 plus commission and excellent benefits
At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it’s our vision to become the most loved travel company. We’re proud to offer a supportive work environment, where no two days are the same. You’ll enjoy a dynamic shift pattern that includes weekends, bank holidays and evenings. This is all part of helping us create unforgettable experiences for our customers, every single day.
We love to disrupt the market with fresh ideas, bringing new approaches to the industry and remaining a loud and proud voice for positive change - be it on issues of sustainability, people, or our communities. So, if you’re ready to take your career to new heights, read on.
Join Virgin Atlantic Holidays as a Personal Travel Adviser and help create unforgettable holiday experiences. You’ll inspire customers with your travel expertise, recommend and sell holidays, and work towards achieving high sales targets. Enjoy comprehensive training, fantastic travel benefits, and a dynamic work environment.
Day to day:
- Provide outstanding customer service during every interaction, both pre and post-sale, embodying our values of 'Think red', 'Make friends' and 'Be amazing'
- Strive to exceed personal and team sales targets with determination and a proactive approach
- Maintain up-to-date knowledge of destinations and products, driven by your passion and curiosity for bespoke luxury travel
- Offer daily support to colleagues, Supervisors, and the Area Manager, creating a collaborative and friendly work environment
About you:
- Excellent interpersonal skills, and a natural conversation starter with passion and enthusiasm to work within travel and tourism
- Demonstrated sales skills, with experience of achieving targets in a face-to-face sales environment
- Previous experience working within the airline, travel, or tourism industry is highly desirable
- A strong commitment to building a repeat customer base through exceptional service and effective relationship management
- Proven ability to overcome challenges in a fast-paced, constantly evolving environment
- A strong passion and curiosity for luxury travel, with the drive to stay informed about the latest travel trends, destinations, and products
- Flexibility to work a range of shifts in line with customer demand, including evenings, weekends, and bank holidays
If successful through the screening stage of your application, you’ll be invited to complete our online video assessment. The final stage of the process will be an invitation to attend an in-person interview in-store.
What we offer:
- Blended training programme to confidently recommend and sell holidays
- Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination
- Generous commission scheme for exceeding targets
- Ongoing coaching and development throughout your career
- Generous contributory pension scheme and life assurance
- Our iconic Vivienne Westwood uniform in your choice of styles
Retail Advisor in Cheltenham employer: Virgin Atlantic
At Virgin Atlantic Holidays, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture in Cheltenham. Our Retail Advisors enjoy comprehensive training, industry-leading travel benefits, and a dynamic environment where creativity and collaboration thrive. With ongoing coaching and a generous commission scheme, we empower our employees to reach new heights in their careers while delivering unforgettable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor in Cheltenham
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Virgin Atlantic Holidays' values and mission. This way, you can show how your passion for travel aligns with their vision of creating unforgettable experiences.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on showcasing your sales skills and customer service experience, as these are key for a Retail Advisor role. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Be ready to share your travel stories! Personal anecdotes about your own travel experiences can really resonate with interviewers. It shows your passion for the industry and helps build a connection with potential customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your appreciation and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Retail Advisor in Cheltenham
Some tips for your application 🫡
Show Your Passion for Travel:When you're writing your application, let your love for travel shine through! Share any personal experiences or destinations that have inspired you. We want to see that you're not just looking for a job, but that you're genuinely excited about helping others create unforgettable holiday experiences.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Use keywords from the job description, like 'outstanding customer service' and 'sales targets', to show us you understand what we're looking for. This will help your application stand out!
Be Yourself:We love authenticity! Don’t be afraid to let your personality come through in your application. Whether it’s your unique way of expressing your passion for travel or your approach to customer service, we want to get to know the real you. Remember, we’re looking for someone who can connect with our customers!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s super easy and ensures that your details are in the right hands. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Virgin Atlantic
✨Know Your Stuff
Make sure you brush up on your knowledge of travel destinations and products. Being able to discuss the latest trends in luxury travel will show your passion and curiosity, which is exactly what they’re looking for.
✨Show Off Your Sales Skills
Prepare examples of how you've achieved sales targets in previous roles. Think about specific situations where you went above and beyond for a customer, as this will demonstrate your commitment to exceptional service.
✨Be a Team Player
Since the role involves working closely with colleagues, be ready to talk about how you’ve supported team members in the past. Highlight any experiences where you’ve contributed to a collaborative work environment.
✨Flexibility is Key
They’re looking for someone who can adapt to a dynamic work schedule. Be prepared to discuss your availability and willingness to work evenings, weekends, and bank holidays, as this shows you’re ready to meet customer demands.
