At a Glance
- Tasks: Join our cabin crew to ensure safety and deliver exceptional service at 30,000 feet.
- Company: Be part of Virgin Atlantic, a legendary airline known for its bold spirit and impeccable service.
- Benefits: Enjoy industry-leading travel perks, ongoing coaching, and a generous pension scheme.
- Why this job: Experience the thrill of flying while creating unforgettable moments for guests worldwide.
- Qualifications: Must be 18+, have customer service experience, and the ability to swim 25 metres unaided.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 18200 - 21800 £ per year.
Salary: Basic salary starts at £20,229, plus average expected trip pay of circa £5000, other variable payments, and subsistence allowances down route (based on 48 trips per year)
Contract: Permanent
Hours: Full time
Location: Flying from London Heathrow
Start date: Further information and prospective start dates will be given during the recruitment process.
Closing date: 30 July 2025
Due to the expected high interest, we may close applications early. Don\’t miss out – apply now to secure your chance!
In a nutshell
Were you born to fly?
Join one of the world’s most iconic airlines and be part of something truly legendary.
Last year, Virgin Atlantic celebrated the big 4-0 – and what a journey it’s been! Four decades of pushing boundaries, redefining flying, and having a blast while doing it. From day one, we’ve been known for our bold spirit, impeccable service, and the incredible people who bring it all to life. We’re still flying with that same passion, precision, and signature Virgin flair that keeps our customers smiling mile after mile.
We\’re looking for vibrant, people-loving adventurers to join our world-class cabin crew flying around the world 24/7, 365 days of the year. If you’ve got a sparkle in your eye and a heart for delivering unforgettable experiences, this could be your time to shine.
Many have taken off with us over the years – and watching their careers climb to cruising altitude has been nothing short of amazing. So, are you ready to write the next chapter in our story?
Let’s make flying fabulous – together.
Day to day
Wearing the Virgin Atlantic uniform means more than just looking the part – you become an ambassador of our brand, embodying our energy, professionalism, and commitment to delivering exceptional experiences and care for our guests at 30,000 feet.
You\’ll be responsible for:
- First and foremost ensuring safety and security – You’ll lead with confidence in all onboard safety, security, operational and medical procedures.
- Collaborating with your crew – As part of a tight-knit team, you’ll work together to deliver with professionalism and personality. You must thrive on being part of a team.
- Delivering exceptional service – You’ll provide attentive, high-quality service that reflects our commitment to going above and beyond for every guest.
- Supporting guest wellbeing – Whether it’s assisting nervous flyers, managing special requirements, or responding to medical needs, your care and attention will help every guest feel at ease.
About you
Our vision is to be the most loved travel company. And at the heart of that mission are our incredible people. We’re on the lookout for passionate individuals who share our love for creating unique customer experiences and are ready to be part of an award-winning team prepared for anything.
If you love caring, looking after people and are all about delivering outstanding experiences and bringing a positive, can-do attitude to every journey – we’ll take care of the rest.
To be successful in your application and training, you’ll need to have:
- The right to live and work in the UK (We\’re unable to offer skilled worker visa sponsorship for this role.)
- No live or unspent criminal convictions or cases pending
- The ability to swim 25 metres unaided and board a raft from the water using a rope ladder without help.
- At least 18 months of customer service experience at the time of application
- A minimum of three GCSE (A*-C or 9-4) or academic equivalent
- Fluency in written and spoken English
At our assessment centre, we’ll check you\’re able to:
- Reach up to 210cm without shoes, standing on tiptoes if needed, with both arms extended. This is the height of our overhead lockers where we keep emergency equipment onboard
- Adopt the brace position in a crew seat which is 45cm above the floor, with your feet flat on the floor (without shoes) and comfortably secure your harness without the use of an extension seatbelt
Sounds like you? We\’d love to hear from you.
Training
We take your journey with us seriously, and we’ll invest in your development so that you can thrive. As you’d expect, our training programme is meticulous and full-on, but very rewarding, and it takes dedication to complete it successfully.
Your training kicks off with our ‘First Dates’ initiation day at our vibrant headquarters. The in-person course is then 28 days long (excl. weekends) and split into three subject areas – Safety and Security including equipment and procedures, Aviation Medicine, and Service – and includes classroom sessions, practical sessions (including a swimming element), daily tests, exams, and final assessments.
Before you begin your practical training, you’ll need to complete seven online modules, each lasting around one hour. This will prepare you with a solid foundation before we really start our engines.
To graduate from your Wings ceremony, you’ll need to successfully pass your training exams. Then the sky’s the limit – it’ll be time to put all your training and hard work into practice and take off. We know you’ll have lots of questions, and we’ll take care to answer all of them as we go along. Even our most experienced crew continue to learn on the job. That’s what keeps things interesting!
The Package
- Your benefits will include a range of financial, health, wellbeing, and (of course) travel perks, and lots more
- Industry-leading staff travel for you and your loved ones, with up to seven free flights a year to any of our destinations. You just need to pay the fees and taxes, which vary by destination.
- Ongoing coaching and development throughout your career with your dedicated crew performance manager.
- Generous contributory pension scheme and life assurance.
- Self-funded private medical insurance
- A catalogue of optional salary sacrifice benefits such as travel and dental insurance, gym memberships and healthcare
- Access to online digital GP Doctor@Hand
- Access to a variety of discounted products and services
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world – no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
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Cabin Crew employer: Virgin Atlantic
Contact Detail:
Virgin Atlantic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cabin Crew
✨Tip Number 1
Familiarise yourself with Virgin Atlantic's brand values and customer service ethos. Understanding their commitment to exceptional experiences will help you align your responses during interviews and showcase how you embody their spirit.
✨Tip Number 2
Practice your teamwork skills! As a cabin crew member, you'll be part of a tight-knit team. Engage in group activities or volunteer work that requires collaboration to demonstrate your ability to work well with others.
✨Tip Number 3
Prepare for the physical requirements of the role by ensuring you can meet the height and fitness standards. Practising reaching up and swimming can give you the confidence needed to pass the assessments.
✨Tip Number 4
Showcase your customer service experience by preparing specific examples of how you've gone above and beyond for customers in previous roles. This will highlight your suitability for delivering the exceptional service Virgin Atlantic is known for.
We think you need these skills to ace Cabin Crew
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any skills that align with the role of cabin crew. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific experiences where you went above and beyond for customers, reflecting the Virgin Atlantic spirit.
Highlight Relevant Qualifications: Ensure you clearly list your qualifications, especially your GCSEs and any other relevant certifications. If you have experience in safety or first aid, make sure to include that as well.
Showcase Your Personality: In your application, let your personality shine through. Virgin Atlantic values vibrant and people-loving individuals, so share anecdotes that reflect your enthusiasm and ability to connect with others.
How to prepare for a job interview at Virgin Atlantic
✨Show Your Passion for Customer Service
As a cabin crew member, your primary role is to ensure exceptional service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to delivering unforgettable experiences.
✨Emphasise Teamwork Skills
Collaboration is key in this role. Highlight your ability to work effectively within a team by discussing past experiences where you successfully collaborated with others to achieve a common goal. This will show that you thrive in a tight-knit environment.
✨Demonstrate Safety Awareness
Safety is paramount in the aviation industry. Familiarise yourself with basic safety protocols and be ready to discuss how you would handle emergency situations. Showing that you take safety seriously will resonate well with the interviewers.
✨Be Yourself and Show Your Personality
Virgin Atlantic values individuality and a positive attitude. Don’t be afraid to let your personality shine through during the interview. Share your unique experiences and what makes you a great fit for their vibrant culture.