At a Glance
- Tasks: Deliver unforgettable customer experiences while ensuring safety and security onboard flights.
- Company: Join Virgin Atlantic, a leading airline known for innovation and exceptional service.
- Benefits: Enjoy competitive salary, travel perks, health insurance, and ongoing career development.
- Why this job: Take your career to new heights and be part of an award-winning team.
- Qualifications: Customer service experience, passion for travel, and ability to swim 25 metres unaided.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 22447 - 26847 £ per year.
Salary: Basic salary starts at £22,447.32, plus average expected trip pay of circa £5000, other variable payments, and subsistence allowances down route (based on 48 trips per year).
Contract: Permanent
Hours: Full time
Location: Flying from London Heathrow
Start date: Further information and prospective start dates will be given during the recruitment process.
Closing date: Thursday 19th February 2026 (the closing date may be adjusted as necessary, depending on application volumes).
In a nutshell: We’re looking for passionate, customer-focused individuals to join our exceptional cabin crew team and embark on the next part of our journey. If you’re ready to take on the world, this could be your moment.
Day to day: When you step into our iconic uniform, you become the face of Virgin Atlantic, a living, breathing ambassador for our bold spirit and love of travel. You’ll be responsible for:
- Delivering safety, security and operational excellence onboard every flight.
- Working as part of a close-knit, high-performing Cabin Crew team, bringing your personality and flair to everything you do.
- Creating memorable, feel-good customer experiences that set us apart from the rest.
- Supporting our customers’ wellbeing – from reassuring nervous flyers to assisting with medical or accessibility needs.
- Making every journey fun, inclusive and unmistakably Virgin Atlantic.
About you: Our mission is to be the most loved travel company, and our wonderful people play a key part in this. We’re looking for individuals who genuinely love working with people, have a passion for travel, and are excited to be part of an award-winning team. To be successful in your application and training, you’ll need to have:
- The right to live and work in the UK (We’re unable to offer skilled worker visa sponsorship for this role).
- No live or unspent criminal convictions or cases pending.
- The ability to swim 25 metres unaided and board a raft from the water using a rope ladder without help.
- At least 2 years service experience in a customer facing role at the time of application.
- A minimum of three GCSE (A*-C or 9-4) or academic equivalent.
- Fluency in written and spoken English.
Safety Critical Criteria: To meet the safety critical criteria of the role, you must be able to:
- Safely handle the physical demands of pushing, pulling, lifting, reaching, and manoeuvring equipment or people in both normal and emergency situations.
- Communicate clearly, hear accurately, and respond promptly in safety-critical situations, including in noisy environments or when wearing protective equipment or facing physical barriers.
- Read, interpret, and accurately follow safety and medical information, including small text and digital displays in low-light or emergency conditions.
- Stand and walk unaided for extended periods (minimum 8 hours) while maintaining safety awareness and performance.
- Work safely in confined spaces, including serving hot items, using clear verbal and physical communication, and manoeuvring in restricted areas of the aircraft.
- Respond immediately and effectively to medical and safety emergencies, including performing first aid, CPR and evacuation procedures.
- Safely handle and serve the full diverse menu of beverages including alcohol and soft drinks and food including meat (e.g. pork, chicken, beef), fish and vegetarian/vegan dishes throughout entire flight including all allergens, and religious offerings.
- Travel freely across the airline’s entire route network without restriction, including meeting all visa, entry and health requirements.
At our assessment centre, we’ll check you’re able to demonstrate the below:
- Reach up to 210cm without shoes, with both arms extended standing on tiptoes if needed.
- Adopt the brace position in a 45cm high seat with your feet flat on the floor (without shoes) and comfortably secure your harness without the use of an extension seatbelt.
Training: We take your journey with us seriously, and we’ll invest in your development so that you can thrive. Your training kicks off with our ‘First Dates’ initiation day at our vibrant head office. The in-person course is then five weeks long and split into three subject areas - Safety and Security, Safety Equipment and Procedures, Aviation Medicine, and Service - and includes classroom sessions, practical sessions (including a swimming element), daily tests, exams, and final assessments. Before you begin your practical training, you’ll need to complete seven online modules, each lasting around one hour. This will prepare you with a solid foundation before we really start our engines. To graduate from your Wings ceremony, you’ll need to successfully pass your training exams.
The Package: Your benefits will include a range of financial, health, wellbeing, and travel perks:
- Industry-leading staff travel for you and your loved ones, with up to seven free flights a year to any of our destinations.
- Ongoing coaching and development throughout your career with your dedicated crew performance manager.
- Generous contributory pension scheme and life assurance.
- Company-funded private medical insurance.
- A catalogue of optional salary sacrifice benefits such as travel and dental insurance, gym memberships and healthcare.
- Access to online digital GP Doctor@Hand.
- Access to a variety of discounted products and services.
- Potential to transition to part-time contract after 2 years of full-time employment.
Be yourself – Our differences make us stronger. Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. We are here to support you, so please reach out to our team (recruitment@fly.virgin.com).
Cabin Crew employer: Virgin Atlantic
Contact Detail:
Virgin Atlantic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cabin Crew
✨Tip Number 1
Get to know the company! Research Virgin Atlantic's values and culture. When you show up for your interview, drop in some knowledge about their history or recent achievements. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. Focus on how you’d handle customer service scenarios, as they’re key for cabin crew. The more comfortable you are, the better you’ll shine during the real deal.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional when you arrive. Your appearance is part of the first impression, and we all know how important that is in the airline industry. Show them you can represent their brand!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Cabin Crew
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for travel and customer service. Remember, we’re looking for individuals who can bring flair to our team!
Tailor Your Application: Make sure to tailor your application to the Cabin Crew role. Highlight your relevant experience in customer-facing roles and any skills that align with our mission of delivering exceptional customer experiences. This will show us you’re a perfect fit for our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Virgin Atlantic
✨Know Your Airline
Before your interview, do some research on Virgin Atlantic. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Cabin Crew member, delivering exceptional customer experiences is key. Prepare examples from your past roles where you went above and beyond for customers. Highlight your ability to handle difficult situations with a positive attitude.
✨Demonstrate Team Spirit
Cabin Crew work closely as a team, so be ready to discuss how you collaborate with others. Share stories that illustrate your teamwork skills and how you contribute to a positive working environment.
✨Prepare for Safety Scenarios
Safety is paramount in this role. Familiarise yourself with common safety procedures and be prepared to discuss how you would handle emergency situations. Showing that you can think on your feet and prioritise safety will impress your interviewers.