At a Glance
- Tasks: Support the delivery of our Learn to Swim programme and enhance member experiences.
- Company: Join Virgin Active, a leader in wellness and leisure.
- Benefits: Enjoy 25 days annual leave, complimentary membership, and discounts across Virgin.
- Other info: Flexible hours, great team culture, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives through swimming and wellness.
- Qualifications: Level 2 Swim Teaching Qualification and experience in swim programmes.
The predicted salary is between 12 - 15 £ per hour.
Virgin Active are committed to changing people’s lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world class member experience.
We are looking for a Swim Academy Coordinator (Part Time) to join our Product Team. The Swim Academy Coordinator plays a key role in supporting the day to day delivery and success of Virgin Active’s Learn to Swim programme. Working closely with club teams and the UK National Swim Manager, you will help deliver exceptional member experiences, support instructor development and drive strong programme performance.
The Role
- Support the delivery and performance of the Learn to Swim programme within your club(s).
- Monitor lesson occupancy, waitlists and attendance, helping to maximise participation and member retention.
- Ensure swim programme systems, timetables and bookings are accurately maintained.
- Support the onboarding, coaching and ongoing development of swim instructors.
- Deliver on pool observations, feedback and guidance to improve lesson quality and consistency.
- Help create a seamless member journey, from initial assessment through to long term progression.
- Monitor key performance metrics and identify opportunities to improve programme performance.
- Support local promotion and awareness of swim products to drive participation and engagement.
- Ensure the highest standards of safety, safeguarding and programme delivery are maintained.
- Collaborate with club teams to deliver a consistent, high quality Learn to Swim experience.
Experience
- Recognised Level 2 Swim Teaching Qualification (STA, Swim England or equivalent).
- Experience delivering or supporting Learn to Swim programmes within a commercial environment.
- Strong understanding of swim lesson delivery and member progression.
- Excellent organisational skills with strong attention to detail.
- Experience coaching, supporting or mentoring swim instructors.
- Confident communication and stakeholder management skills.
- Passion for delivering exceptional member experiences and helping people achieve their goals.
- Flexible approach to working hours, including evenings and weekends.
Great to Have
- Level 3 Swim Coaching Qualification or equivalent aquatic certification.
- Experience using leisure management and booking systems.
- Experience analysing programme performance and member engagement data.
- Experience delivering intensive courses, squads or additional swim products.
Our Perks
- 25 days (excluding bank holidays) annual leave, plus a Celebration Day.
- Access to Peoples pension, with us matching contributions up to 5%.
- Complimentary Virgin Active membership for you and a buddy.
- Life Assurance 4x your salary.
- Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
- Access to ePoints, offering loads of online discounts to retailers.
- 20% off food and drink at our KAUAI branches located in clubs.
- Access to Salary Finance for loans and savings plans.
- BUPA employer assistance programme with 4 free counselling sessions.
- Complimentary corporate letting services through Dexters.
- Discount on all Academy courses.
Swim Academy Coordinator (Part time) - London employer: Virgin Active
At Virgin Active, we pride ourselves on being an exceptional employer that fosters a vibrant and health-focused work culture. As a Wellness Café Team Member at KAUAI in the UK, you'll enjoy a supportive environment that encourages personal growth, offers competitive benefits like staff discounts and complimentary gym memberships, and promotes teamwork among passionate individuals dedicated to enhancing customer experiences.
