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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and achieve sales targets.
- Company: Join Virgin Active, a leader in wellness and leisure experiences.
- Benefits: Enjoy complimentary membership, discounts, and financial support for your future.
- Why this job: Make a real impact on people's lives while growing your career in a vibrant environment.
- Qualifications: Sales experience and strong people management skills are essential.
- Other info: Flexible working hours with generous annual leave and growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Virgin Active are committed to changing people\’s lives for the better through wellness . Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Sales Membership Manager to join our Club teams, to support in the management of our clubs.
As an Sales Membership Manager, you will lead the Experience Team to deliver outstanding members\’ and prospects\’ experience daily, exceeding expectations and fostering loyalty.
The Role
- Having direct accountability and responsibility for leading the Experience team, ensuring the club is fully staffed to deliver exceptional service and meet daily budgets.
- Guaranteeing prompt handling of all membership inquiries, overseeing any necessary escalations.
- Managing membership administration, maintaining accuracy and GDPR compliance.
- Being accountable for all sales for your assigned club, ensuring all sales budgets are achieved, including volume, revenue and sales mix, junior memberships and joining fee budgets.
- Monitor and track all membership results and activity levels on a daily, weekly and monthly basis by using the systems and tools provided
- Produce accurate, transparent reports and analysis as required by General Manager, Regional Business Director and the rest of the business.
- Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
Experience
- Strong people management and organisational skills, fostering a cohesive and high-performing team.
- Proven track record of surpassing financial targets, driving success and growth.
- Experience from a Sales/KPI driven background would be ideal.
Our Perks
- 30 days (including
Sales Membership Manager employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Membership Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Virgin Active on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to sales and team management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
✨Tip Number 3
Show your passion for wellness and fitness during your conversations. Share personal experiences or insights that align with Virgin Active's mission. This will help you stand out as someone who truly embodies their values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Virgin Active family.
We think you need these skills to ace Sales Membership Manager
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your enthusiasm for wellness shine through! We want to see how you connect with our mission of changing lives for the better. Share any personal experiences or insights that highlight your commitment to health and fitness.
Tailor Your Experience: Make sure to customise your application to reflect the skills and experiences that align with the Sales Membership Manager role. Highlight your sales achievements and people management skills, as these are key to succeeding in this position. We love seeing how your background fits with our needs!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential contributions to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Virgin Active family right from the start!
How to prepare for a job interview at Virgin Active
✨Know Your Numbers
As a Sales Membership Manager, you'll need to demonstrate your understanding of sales metrics. Brush up on key performance indicators (KPIs) relevant to the role, such as membership growth rates and revenue targets. Be ready to discuss how you've exceeded these in past roles.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to share examples of how you've successfully managed and motivated others. Think about specific situations where you fostered a high-performing team or resolved conflicts effectively.
✨Understand Virgin Active's Values
Familiarise yourself with Virgin Active's commitment to wellness and exceptional service. During the interview, align your answers with their values and show how your personal philosophy matches their mission to change lives for the better.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to handling membership inquiries or managing a busy club environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
