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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and achieve sales targets.
- Company: Join Virgin Active, a leader in wellness and leisure experiences.
- Benefits: Enjoy complimentary membership, discounts, and financial support for your future.
- Why this job: Make a real impact on people's lives while growing your career in a vibrant environment.
- Qualifications: Sales experience and strong people management skills are essential.
- Other info: Flexible working hours with generous annual leave and growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Virgin Active are committed to changing people\’s lives for the better through wellness. Our team delivers a unique leisure and relaxation experience across our clubs. All team members uphold Virgin Active values and Brand Standards so members experience the finest facilities and service. We are recruiting the best Sales Membership Manager to join our Club teams and support in the management of our clubs.
Responsibilities
- Lead the Experience Team, ensuring the club is fully staffed to deliver exceptional service and meet daily budgets.
- Guarantee prompt handling of all membership inquiries and oversee any necessary escalations.
- Manage membership administration, maintaining accuracy and GDPR compliance.
- Be accountable for all sales for your assigned club, achieving all sales budgets (volume, revenue and sales mix, junior memberships and joining fee budgets).
- Monitor and track all membership results and activity levels daily, weekly and monthly using provided systems and tools.
- Produce accurate, transparent reports and analyses as required by the General Manager, Regional Business Director and the business.
- Take on responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the business and leading by example in club management.
- Demonstrate strong people management and organisational skills to foster a cohesive, high-performing team.
- Proven track record of surpassing financial targets and driving growth.
- Experience from a Sales/KPI-driven background is ideal.
- Manage 30 days (including bank holidays) annual leave plus a Celebration Day.
Benefits
- Access to The People’s Pension, with our contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy; free membership for your children and access to Club V.
- Discounts across Virgin Active (guest passes, 50% off PT sessions).
- Join Virgin Family for discounts across Virgin Group (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
- Salary Finance support for loans and savings plans to help you become financially savvy.
- BUPA employee assistance programme with 4 free counselling sessions.
- Dexters corporate letting services to help you find a home with no tenant charges.
- Access to ePoints with online discounts at retailers.
- Discounts on all Virgin Active Academy courses, trained by top instructors.
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Sales Membership Manager employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Membership Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Virgin Active on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to sales and team management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
✨Tip Number 3
Show your passion for wellness and fitness during your conversations. Share personal experiences or insights that align with Virgin Active's mission. This will help you stand out as someone who truly embodies their values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Virgin Active family.
We think you need these skills to ace Sales Membership Manager
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your enthusiasm for wellness shine through! We want to see how you connect with our mission of changing lives for the better. Share any personal experiences or insights that highlight your commitment to health and fitness.
Tailor Your Experience: Make sure to customise your application to reflect the skills and experiences that align with the Sales Membership Manager role. Highlight your sales achievements and people management skills, as these are key to succeeding in this position. We love seeing how your background fits with our needs!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential contributions to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Virgin Active family right from the start!
How to prepare for a job interview at Virgin Active
✨Know Your Numbers
As a Sales Membership Manager, you'll need to demonstrate your understanding of sales metrics. Brush up on key performance indicators (KPIs) relevant to the role, such as membership growth rates and revenue targets. Be ready to discuss how you've exceeded these in past roles.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to share examples of how you've successfully managed and motivated others. Think about specific situations where you fostered a high-performing team or resolved conflicts effectively.
✨Understand Virgin Active's Values
Familiarise yourself with Virgin Active's commitment to wellness and exceptional service. During the interview, align your answers with their values and show how your personal philosophy matches their mission to change lives for the better.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to handling membership inquiries or managing a busy club environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
