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For Companies At a Glance
- Tasks: Elevate member experiences and drive sales in a vibrant club environment.
- Company: Join Virgin Active, a leader in wellness and leisure.
- Benefits: 30 days annual leave, free membership, and discounts across Virgin Group.
- Why this job: Make a real impact on members' lives while achieving your sales goals.
- Qualifications: Strong interpersonal and communication skills; customer service experience is a plus.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Virgin Active are committed to changing people\’s lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Sales Membership Consultant to join our Club teams, to provide an elite service to all our club members and visiting prospects.
Role
- Acting as the point of contact for members, elevating their member experience at every touchpoint. Addressing member inquiries and uphold meticulous standards of administration and support.
- Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House, to providing new Member visits.
- Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
- Ensuring that all activity targets are met to achieve our desired net growth.
- Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
- Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
- Supporting the smooth operation of your club and consistently provide exceptional customer service to all.
- Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
- Previous experience of working in a customer centric, target driven role (desirable but not essential).
Qualifications
- Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
- Good communication skills.
Benefits
- 30 days (including bank holidays) annual leave – and we want you take them
- Access to The Peoples Pension, with our contributions at 3%
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- Discounts across Virgin Active – from guest passes to 50% off PT sessions.
- Join Virgin Family – discounts across Virgin Group (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
- 20% off food and drink at KAUAI branches located in clubs.
- Salary Finance support for loans and savings plans.
- BUPA employee assistance programme with 4 free counselling sessions.
- Dexters corporate letting services – complimentary for tenants (no tenant charges).
- Access to ePoints for online discounts to retailers.
- Discounts on Academy courses, trained by top instructors.
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Sales Membership Consultant (Salford Qu635) employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Membership Consultant (Salford Qu635)
✨Tip Number 1
Get to know Virgin Active's values and culture inside out. When you walk into that interview, show us how you embody those values in your everyday life. It’s all about connecting with our mission to change lives through wellness!
✨Tip Number 2
Practice your pitch! You’ll want to highlight your customer service skills and any sales experience you have. Think of specific examples where you’ve gone above and beyond for a customer – we love hearing those stories!
✨Tip Number 3
Don’t just sit back and wait for the job to come to you. Be proactive! Reach out to current employees on LinkedIn, ask them about their experiences, and get insider tips. This shows us you’re genuinely interested in being part of the Virgin Active family.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Sales Membership Consultant (Salford Qu635)
Some tips for your application 🫡
Show Your Passion for Wellness: When you're writing your application, let your enthusiasm for wellness shine through! We want to see how you connect with Virgin Active's mission to change lives for the better. Share any personal experiences or insights that highlight your commitment to health and fitness.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Sales Membership Consultant. Highlight your customer service skills and any relevant experience in sales or membership roles. We love seeing candidates who take the time to align their skills with what we’re looking for!
Be Personable and Approachable: Since this role is all about creating a warm atmosphere for our members, your application should reflect your interpersonal skills. Use a friendly tone and share examples of how you've built relationships in previous roles. We want to know how you can elevate the member experience!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Virgin Active family!
How to prepare for a job interview at Virgin Active
✨Know the Virgin Active Values
Before your interview, take some time to familiarise yourself with Virgin Active's core values. Understanding what they stand for will help you align your answers with their mission of enhancing wellness and providing exceptional service.
✨Showcase Your Interpersonal Skills
As a Sales Membership Consultant, strong interpersonal skills are key. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. This will demonstrate your ability to create that warm, inviting atmosphere they’re looking for.
✨Prepare for Role-Specific Questions
Expect questions about sales targets and customer retention strategies. Think of specific instances where you’ve met or exceeded targets in previous roles. Be ready to discuss how you would tailor membership offerings to meet individual needs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the club’s current membership growth strategies or how they measure success in member satisfaction. This shows your genuine interest in the role and the company.
