Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with members, meet sales targets, and create a welcoming club atmosphere.
- Company: Join Virgin Active, a leader in wellness and leisure experiences.
- Benefits: Enjoy 30 days annual leave, free membership, discounts, and mental health support.
- Why this job: Be part of a vibrant team dedicated to improving lives through fitness and wellness.
- Qualifications: Customer service experience is a plus, but strong interpersonal skills are key.
- Other info: Flexible shifts and opportunities for personal growth within the Virgin Group.
The predicted salary is between 28800 - 43200 £ per year.
Virgin Active is committed to changing people's lives for the better through wellness. Our team is dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We value recruiting only the very best Sales Membership Consultants to join our Club teams, providing elite service to all our members and visiting prospects.
As a Sales Membership Consultant, you will work alongside your team to meet monthly membership goals for sales and growth, focusing on data and revenue.
The Role- Act as the point of contact for members, elevating their experience at every touchpoint.
- Address member inquiries and uphold high standards of administration and support.
- Create a warm, inviting atmosphere throughout the club, from front of house duties to providing new member visits.
- Take ownership of your membership targets, striving for excellence in sales, retention, and growth each month.
- Ensure all activity targets are met to achieve desired net growth.
- Tailor membership offerings to meet individual needs and expand corporate memberships within the club's locality.
- Advise on activities related to Exercise Experience and Virgin Active products.
- Support smooth club operations and consistently provide exceptional customer service.
- Take on Duty Shift responsibilities as needed, demonstrating flexibility and dedication, and leading by example in club management.
- Previous experience in a customer-centric, target-driven role is desirable but not essential.
- Strong interpersonal skills that make you approachable to members, prospects, and colleagues.
Benefits include:
- 30 days annual leave (including bank holidays) – and we encourage you to take them.
- Access to The Peoples Pension, with a 3% contribution from us.
- Complimentary Virgin Active membership for you and a buddy, with free membership for your children and access to Club V.
- Discounts across Virgin Active, including guest passes and 50% off PT sessions.
- Join Virgin Family to connect with colleagues across Virgin Group and enjoy discounts on Virgin Atlantic, Virgin Holidays, and Virgin Media/O2.
- 20% off food and drink at KAUAI branches located in clubs.
- Access to Salary Finance for loans, savings, and financial advice.
- BUPA employee assistance program offering 4 free counseling sessions for mental health support.
- Partnered with Dexters for complimentary corporate letting services, with no tenant charges.
- Access to ePoints for online retailer discounts.
- Discounts on Academy courses, trained by top instructors, including yoga courses.
Sales Membership Consultant employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Membership Consultant
✨Tip Number 1
Familiarise yourself with Virgin Active's values and mission. Understanding their commitment to wellness and customer experience will help you align your approach during interviews and conversations with team members.
✨Tip Number 2
Network with current employees or join relevant groups on social media. Engaging with those already in the company can provide insights into the culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your previous customer service experiences, even if they are not directly related to sales. Highlighting your interpersonal skills and ability to create a welcoming atmosphere will resonate well with the hiring team.
✨Tip Number 4
Showcase your enthusiasm for fitness and wellness. Being genuinely passionate about the industry can set you apart from other candidates and demonstrate that you would be a great fit for the Virgin Active team.
We think you need these skills to ace Sales Membership Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Membership Consultant at Virgin Active. Highlight how your skills and experiences align with their focus on customer service and sales.
Tailor Your CV: Customise your CV to reflect relevant experience in customer-centric roles. Emphasise any previous sales achievements or customer service excellence that demonstrates your ability to meet targets and enhance member experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellness and customer service. Mention specific Virgin Active values that resonate with you and explain how you can contribute to creating a warm atmosphere in the club.
Showcase Interpersonal Skills: In your application, highlight your strong interpersonal skills. Provide examples of how you've successfully interacted with customers or team members in the past, as this is crucial for the role.
How to prepare for a job interview at Virgin Active
✨Show Your Passion for Wellness
As a Sales Membership Consultant, it's crucial to demonstrate your enthusiasm for wellness and fitness. Share personal experiences or stories that highlight how wellness has positively impacted your life, and express your commitment to helping others achieve their health goals.
✨Understand Virgin Active's Values
Familiarise yourself with Virgin Active's core values and brand standards. During the interview, reference these values and explain how you embody them in your work. This shows that you're not just looking for a job, but that you genuinely align with the company's mission.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview, where you may need to handle member inquiries or sales pitches. Practice common scenarios beforehand, focusing on how to create a warm atmosphere and tailor membership offerings to individual needs.
✨Highlight Your Interpersonal Skills
Strong interpersonal skills are key for this role. Be ready to discuss examples of how you've successfully interacted with customers or colleagues in the past. Emphasise your approachability and ability to build rapport, as these traits will be essential in elevating the member experience.
