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For Companies At a Glance
- Tasks: Elevate member experiences and drive sales in a vibrant club environment.
- Company: Join Virgin Active, a leader in wellness and leisure.
- Benefits: 30 days leave, free membership, discounts, and mental health support.
- Why this job: Make a real impact on members' lives while achieving your sales goals.
- Qualifications: Strong interpersonal skills and a passion for customer service.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Virgin Active are committed to changing people\’s lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Sales Membership Consultant to join our Club teams, to provide an elite service to all our cub members and any visiting prospects.
The Role
- Acting as the point of contact for members, elevating their member experience at every touchpoint. Addressing member inquiries and uphold meticulous standards of administration and support.
- Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House, to providing new Member visits.
- Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
- Ensuring that all activity targets are met to achieve our desired net growth.
- Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
- Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
- Supporting the smooth operation of your club and consistently provide exceptional customer service to all.
- Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
- Previous experience of working in a customer centric, target driven role (desirable but not essential).
- Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
- Good communication skills.
Benefits
- 30 days (including bank holidays) annual leave – and we want you take them
- Access to The Peoples Pension, with our contributions at 3%
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
- You will join Virgin Family – where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
- Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
- Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
- Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
- We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
- Access to ePoints, offering loads of online discounts to retailers.
- Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.
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Sales Membership Consultant employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Membership Consultant
✨Tip Number 1
Get to know Virgin Active's values and culture inside out. When you walk into that interview, show us how you embody those values in your everyday life. It’s all about connecting with our mission to change lives through wellness!
✨Tip Number 2
Practice your pitch! You’ll want to highlight your customer service skills and any sales experience you have. Think of specific examples where you’ve gone above and beyond for a customer – we love hearing those stories!
✨Tip Number 3
Don’t just sit back and wait for the job to come to you. Network like a pro! Reach out to current employees on LinkedIn or at events. Show us your enthusiasm for the role and the club – it can really make a difference.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Virgin Active family. Let’s get you started on this exciting journey!
We think you need these skills to ace Sales Membership Consultant
Some tips for your application 🫡
Show Your Passion for Wellness: When you're writing your application, let your enthusiasm for wellness shine through! We love candidates who are genuinely excited about helping others improve their lives, so share any personal experiences or motivations that drive you.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Sales Membership Consultant role. We want to see how you can elevate our members' experience and contribute to our club's success!
Be Personable and Approachable: Since this role is all about connecting with members and prospects, use a friendly tone in your application. Show us that you have strong interpersonal skills and can create a warm atmosphere, just like we do at Virgin Active.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Virgin Active
✨Know the Brand Inside Out
Before your interview, dive deep into Virgin Active's values and mission. Understand how they aim to change lives through wellness and think about how you can embody these values in your role as a Sales Membership Consultant. This will show your genuine interest and alignment with the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you went above and beyond to enhance a customer's experience, as this role is all about creating a warm and inviting atmosphere for members and prospects.
✨Be Ready to Discuss Sales Strategies
Since this position involves meeting membership targets, come prepared with ideas on how you would approach sales and retention. Think about how you can tailor membership offerings to meet individual needs and be ready to discuss any relevant experiences you have in a target-driven environment.
✨Demonstrate Flexibility and Team Spirit
The role requires taking on various responsibilities, including Duty Shift management. Be ready to discuss how you've adapted to changing circumstances in previous jobs and how you can lead by example. Show that you're a team player who is dedicated to supporting the club's success.
