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For Companies At a Glance
- Tasks: Elevate member experiences and provide exceptional service in a vibrant club atmosphere.
- Company: Join Virgin Active, a leader in wellness and leisure.
- Benefits: 30 days annual leave, complimentary memberships, and discounts across Virgin Group.
- Why this job: Make a real impact on members' lives while achieving your sales targets.
- Qualifications: Strong interpersonal skills and a passion for customer service.
- Other info: Flexible roles with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Virgin Active are committed to changing people\’s lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Sales Membership Consultant to join our Club teams, to provide an elite service to all our cub members and any visiting prospects.
Responsibilities
- Acting as the point of contact for members, elevating their member experience at every touchpoint. Addressing member inquiries and uphold meticulous standards of administration and support.
- Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House, to providing new Member visits.
- Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
- Ensuring that all activity targets are met to achieve our desired net growth.
- Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
- Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
- Supporting the smooth operation of your club and consistently provide exceptional customer service to all.
- Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
Qualifications
- Previous experience of working in a customer centric, target driven role (desirable but not essential).
- Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
- Good communication skills.
Benefits
- 30 days (including bank holidays) annual leave – and we want you take them
- Access to The Peoples Pension, with our contributions at 3%
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
- You will join Virgin Family – where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
- Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
- Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
- Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
- We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
- Access to ePoints, offering loads of online discounts to retailers.
- Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.
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Sales & Experience Consultant employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Experience Consultant
✨Tip Number 1
Get to know Virgin Active's values and culture inside out. When you walk into that interview, show us how you embody those values in your past experiences. It’s all about connecting your story with what we stand for!
✨Tip Number 2
Practice your people skills! As a Sales & Experience Consultant, you'll be the face of our clubs. Role-play with friends or family to nail down how you’d handle member inquiries and create that warm atmosphere we love.
✨Tip Number 3
Don’t just focus on sales targets; think about how you can enhance the member experience. Prepare examples of how you've gone above and beyond in previous roles to make customers feel valued and supported.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Virgin Active family. Let’s get you started on this exciting journey!
We think you need these skills to ace Sales & Experience Consultant
Some tips for your application 🫡
Show Your Passion for Wellness: When you're writing your application, let your enthusiasm for wellness shine through! We want to see how you connect with Virgin Active's mission to change lives for the better. Share any personal experiences or insights that highlight your commitment to health and fitness.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Sales & Experience Consultant. Highlight your customer service skills and any relevant experience in sales or membership roles. We love seeing how you can bring value to our team!
Be Personable and Approachable: Since this role is all about creating a warm atmosphere for our members, use a friendly tone in your application. Show us that you’re not just qualified, but also someone who can easily connect with others and make them feel welcome at Virgin Active.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at Virgin Active
✨Know the Brand Inside Out
Before your interview, dive deep into Virgin Active's values and mission. Understand how they aim to change lives through wellness and think about how you can embody these values in your role as a Sales & Experience Consultant.
✨Showcase Your People Skills
Since this role is all about enhancing member experiences, be ready to share examples of how you've successfully interacted with customers in the past. Highlight your strong interpersonal skills and how they can help create that warm, inviting atmosphere Virgin Active prides itself on.
✨Prepare for Sales Scenarios
Brush up on your sales techniques and be prepared to discuss how you would tailor membership offerings to meet individual needs. Think of specific strategies you could use to achieve membership targets and drive growth, as this will show your proactive approach.
✨Demonstrate Flexibility and Leadership
The role requires taking on various responsibilities, including Duty Shift management. Be ready to discuss times when you've shown flexibility and leadership in previous roles, as this will demonstrate your dedication to the club's success and your ability to lead by example.
