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- Tasks: Lead and inspire a high-performing team to deliver exceptional member experiences.
- Company: Join Virgin Active, a leader in wellness and leisure transformation.
- Benefits: Enjoy 25 days annual leave, competitive bonuses, and complimentary gym membership.
- Why this job: Shape the future of wellness and redefine social fitness in vibrant clubs.
- Qualifications: Experience in management within hospitality or fitness, with strong leadership skills.
- Other info: Access to mental health support and exclusive discounts across the Virgin family.
The predicted salary is between 36000 - 60000 £ per year.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take value in recruiting the very best team members who work in our clubs in delivering a world-class member experience.
We are now looking for a General Manager to join our Club Management Team. It’s a truly exciting time to be joining Virgin Active. We are transforming our clubs and redefining who we are — evolving into social wellness clubs that connect people, movement, relaxation and community all under one roof. With refurbishments underway across the majority of our estate and bold plans to elevate our member experience, you’ll have the opportunity to lead from the front of this transformation. This is your chance to shape the future of wellness and play a pivotal role in the next chapter of Virgin Active.
The General Manager is responsible for leading the overall operations and performance of the club, driving member satisfaction, achieving commercial success, and ensuring the highest standards of safety, service, and brand excellence. You will be the face of the club – inspiring your team, creating a vibrant culture, and delivering an exceptional Virgin Active experience every single day.
The Role
- Lead, inspire, and develop a high-performing club team to deliver an exceptional member experience.
- Take full ownership of the club’s commercial performance, driving membership growth, retention, and revenue targets.
- Champion Virgin Active’s new social wellness vision and ensure all brand standards are consistently achieved.
- Manage budgets, P&L, and operational KPIs, ensuring the club runs efficiently and profitably.
- Oversee health & safety and compliance standards, ensuring a safe environment for members and team members.
- Foster a culture of wellbeing, teamwork, and continuous improvement across the club.
- Build strong relationships with members, understanding their needs and ensuring their experience exceeds expectations.
- Work collaboratively with support teams to deliver new initiatives and bring our reimagined club experience to life.
Experience
- Previous experience as a General Manager, Club Manager, or Senior Operations Manager in a hospitality, fitness, or leisure environment.
- Strong leadership skills, with a proven ability to build, motivate, and develop high-performing teams.
- Commercial acumen and experience managing budgets, KPIs, and P&L.
- A passion for health, fitness, and delivering exceptional customer experiences.
- Outstanding communication and interpersonal skills, with the ability to influence and inspire.
- Strong problem-solving skills and the ability to thrive in a fast-paced, people-focused environment.
Our Perks
- 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you to take them.
- Access to The People’s Pension (3% contribution) OR Scottish Widows Pension with matched contributions up to 5%.
- Competitive bonus structure.
- Complimentary Virgin Active membership for you and a buddy – plus free membership for your children and access to Club V.
- Private Dental and Healthcare Insurance – because your physical health matters.
- Life Assurance 4x your salary – peace of mind for you and your loved ones.
- Discounts across Virgin Active – including guest passes and 50% off PT sessions.
- Join the Virgin Family – enjoy exclusive discounts with Virgin Atlantic, Virgin Holidays, Virgin Media/O2, and more.
- 20% off food and drink at our KAUAI branches.
- Access to Salary Finance for loans, savings plans, and financial wellbeing support.
- Mental health support through our BUPA Employee Assistance Programme, including 4 free counselling sessions.
- Complimentary corporate letting services with Dexters – no tenant charges.
- Access to ePoints with online retailer discounts.
- Discounts on Virgin Active Academy courses – perfect for pursuing your passion.
General Manager - Nationwide in Nottingham employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Nationwide in Nottingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fitness and leisure industry. Attend events, join online forums, or even hit up local clubs to meet potential colleagues and mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet hiring managers or team members, let your passion for wellness and leadership shine through. Share your vision for transforming member experiences and how you can contribute to Virgin Active's exciting journey.
✨Tip Number 3
Prepare for those interviews! Research Virgin Active’s values and recent initiatives. Think about how your experience aligns with their mission of delivering exceptional service and community engagement. Tailor your answers to reflect their brand standards and culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Virgin Active family. Let’s make this happen together!
We think you need these skills to ace General Manager - Nationwide in Nottingham
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your enthusiasm for health and wellness shine through. We want to see how you connect with our mission at Virgin Active and how you can inspire others to embrace a healthier lifestyle.
Highlight Your Leadership Skills: As a General Manager, you'll be leading a team, so make sure to showcase your leadership experience. Share specific examples of how you've motivated teams in the past and created a vibrant culture that aligns with our values.
Be Commercially Savvy: Don’t forget to mention your experience with budgets and KPIs. We’re looking for someone who can drive commercial success, so include any relevant achievements that demonstrate your ability to manage finances effectively.
Tailor Your Application: Make your application stand out by tailoring it to the role. Use keywords from the job description and show us how your skills and experiences align with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Virgin Active
✨Know Your Stuff
Before the interview, dive deep into Virgin Active's values and mission. Understand their commitment to wellness and how they’re transforming their clubs. This knowledge will help you align your answers with their vision and show that you're genuinely interested in being part of their journey.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to inspire and develop a high-performing team. Prepare examples from your past experiences where you've successfully led teams, driven performance, and created a positive culture. Be ready to discuss how you can bring that same energy to Virgin Active.
✨Demonstrate Commercial Acumen
Since managing budgets and achieving commercial success is key, come prepared with specific examples of how you've managed P&L and driven revenue growth in previous roles. Highlight any innovative strategies you've implemented that resulted in increased membership or customer satisfaction.
✨Engage with Their Community Focus
Virgin Active is all about community and member experience. Think of ways you've built strong relationships with customers in the past. Be ready to share how you would foster a sense of community within the club and ensure that every member feels valued and understood.