At a Glance
- Tasks: Lead the Experience Team to deliver exceptional service and exceed member expectations.
- Company: Join Virgin Active, a leader in wellness and leisure experiences.
- Benefits: 30 days annual leave, complimentary membership, and discounts across Virgin Group.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on members' lives while developing your leadership skills.
- Qualifications: Strong people management skills and a proven sales background.
The predicted salary is between 30000 - 40000 £ per year.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take value in recruiting only the very best Sales Membership Manager to join our Club teams, to support in the management of our clubs.
As a Sales Membership Manager, you will lead the Experience Team to deliver outstanding members’ and prospects’ experience daily, exceeding expectations and fostering loyalty.
The Role
- Having direct accountability and responsibility for leading the Experience team, ensuring the club is fully staffed to deliver exceptional service and meet daily budgets.
- Guaranteeing prompt handling of all membership inquiries, overseeing any necessary escalations.
- Managing membership administration, maintaining accuracy and GDPR compliance.
- Being accountable for all sales for your assigned club, ensuring all sales budgets are achieved, including volume, revenue and sales mix, junior memberships and joining fee budgets.
- Monitor and track all membership results and activity levels on a daily, weekly and monthly basis by using the systems and tools provided.
- Produce accurate, transparent reports and analysis as required by General Manager, Regional Business Director and the rest of the business.
- Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
Experience
- Strong people management and organisational skills, fostering a cohesive and high-performing team.
- Proven track record of surpassing financial targets, driving success and growth.
- Experience from a Sales/KPI driven background would be ideal.
Our Perks
- 30 days (including bank holidays) annual leave plus a Celebration Day – and we want you to take them.
- Access to The Peoples Pension, with our contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
- You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
- Access to Salary Finance for loans and savings plans, as well as help to become a personal finance expert.
- BUPA employer assistance programme offering 4 free counselling sessions.
- Complimentary corporate letting services through Dexters, meaning no tenant charges.
- Access to ePoints, offering loads of online discounts to retailers.
- Discount on all Academy courses, trained by the very best instructors.
Sales Membership Manager - Northampton employer: Virgin Active
Virgin Active is an exceptional employer dedicated to enhancing lives through wellness, offering a vibrant work culture that prioritises employee wellbeing and growth. As a Sales Membership Manager in Northampton, you will benefit from generous annual leave, complimentary memberships, and access to a range of discounts across the Virgin Group, all while leading a passionate team committed to delivering outstanding member experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Membership Manager - Northampton
✨Tip Number 1
Network like a pro! Get chatting with people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Virgin Active's values and culture. Show us how your experience aligns with their mission to change lives through wellness. Tailor your answers to reflect their brand standards!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to boost your confidence. Focus on articulating your achievements and how they relate to the Sales Membership Manager role.
✨Tip Number 4
Apply through our website for a smoother process. It shows you're serious about joining the team and gives you a better chance of being noticed. Plus, we love seeing applications come directly from our site!
We think you need these skills to ace Sales Membership Manager - Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Membership Manager role. Highlight your experience in sales and people management, and show us how you can lead a team to exceed expectations.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you've surpassed financial targets or improved team performance in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Virgin Active family!
How to prepare for a job interview at Virgin Active
✨Know Your Numbers
As a Sales Membership Manager, you'll need to demonstrate your understanding of sales targets and KPIs. Before the interview, brush up on your past achievements in sales and be ready to discuss specific figures that showcase your success. This will show that you’re results-driven and can contribute to the club's financial goals.
✨Showcase Your Leadership Skills
Since you'll be leading the Experience Team, it's crucial to highlight your people management skills. Prepare examples of how you've successfully led teams in the past, focusing on how you fostered collaboration and high performance. This will help the interviewers see you as a strong candidate who can inspire and motivate others.
✨Understand Virgin Active's Values
Familiarise yourself with Virgin Active's mission and values. During the interview, relate your personal values and experiences to theirs, demonstrating how you align with their commitment to wellness and exceptional service. This connection can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of situations where you had to handle membership inquiries or resolve conflicts. Practising these scenarios will help you articulate your thought process and decision-making skills effectively during the interview.
