At a Glance
- Tasks: Elevate member experiences and meet sales targets in a vibrant club environment.
- Company: Join Virgin Active, a leader in wellness and leisure.
- Benefits: 30 days annual leave, free membership, discounts, and mental health support.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact on members' lives while growing your career in wellness.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 20000 - 25000 £ per year.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take value in recruiting only the very best Sales Membership Consultant to join our Club teams, to provide an elite service to all our club members and any visiting prospects.
As a Sales Membership Consultant, you and your team are responsible for meeting the monthly membership goals for sales and growth, with a focus on data and revenue.
The Role
- Acting as the point of contact for members, elevating their member experience at every touchpoint. Addressing member inquiries and upholding meticulous standards of administration and support.
- Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House to providing new Member visits.
- Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
- Ensuring that all activity targets are met to achieve our desired net growth.
- Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
- Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
- Supporting the smooth operation of your club and consistently providing exceptional customer service to all.
- Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
Experience
- Previous experience of working in a customer centric, target driven role (desirable but not essential).
- Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
- Good communication skills.
Our Perks
- 30 days (including bank holidays) annual leave – and we want you to take them.
- Access to The Peoples Pension, with our contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
- You will join Virgin Family - where you can communicate with your colleagues across Virgin Group, with many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
- 20% off food and drink at our KAUAI branches located in clubs.
- Access to Salary Finance for loans and savings plans, as well as help with personal finance.
- BUPA employer assistance programme offering 4 free counselling sessions.
- Complimentary corporate letting services through Dexters, meaning no tenant charges.
- Access to ePoints, offering online discounts to retailers.
- Discount on all Academy courses, trained by the very best instructors.
Sales & Experience Consultant - Northampton employer: Virgin Active
Virgin Active is an exceptional employer dedicated to enhancing lives through wellness, offering a vibrant work culture that prioritises employee wellbeing and growth. With generous benefits such as 30 days of annual leave, complimentary memberships, and discounts across the Virgin Group, team members are encouraged to thrive both personally and professionally in a supportive environment. Located in Northampton, this role provides a unique opportunity to be part of a dynamic team committed to delivering outstanding service and creating memorable experiences for club members.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Experience Consultant - Northampton
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Virgin Active's values and mission. This way, you can show how your personal values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experiences in customer service and sales. Highlight specific examples where you’ve gone above and beyond to meet targets or enhance customer experiences.
✨Tip Number 3
Show your enthusiasm! When you’re at the interview, let your passion for wellness and fitness shine through. Talk about why you love Virgin Active and how you can contribute to creating that warm, inviting atmosphere.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales & Experience Consultant - Northampton
Some tips for your application 🫡
Show Your Passion for Wellness:When you're writing your application, let your enthusiasm for wellness shine through! We want to see how you connect with our mission of changing lives for the better. Share any personal experiences or insights that highlight your commitment to health and fitness.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Sales Membership Consultant. Highlight your customer service skills and any relevant experience in sales or target-driven environments. We love seeing how you can bring value to our team!
Be Personable and Approachable:Your written application should reflect your strong interpersonal skills. Use a friendly tone and be genuine in your communication. We’re looking for someone who can create a warm atmosphere for our members, so let that personality shine through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Virgin Active family!
How to prepare for a job interview at Virgin Active
✨Know the Brand Inside Out
Before your interview, dive deep into Virgin Active's values and mission. Understand how they aim to change lives through wellness and how you can contribute to that vision as a Sales Membership Consultant. This knowledge will help you align your answers with their brand standards.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you've excelled in customer service or sales. Highlight how you’ve tailored solutions to meet individual needs, as this role is all about enhancing member experiences and achieving membership targets.
✨Demonstrate Your Team Spirit
Since you'll be working closely with a team, think of instances where you've collaborated effectively. Share how you’ve supported colleagues in achieving common goals, as teamwork is crucial in meeting those monthly membership targets.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the club's current membership strategies or how they measure success in member retention. This shows your genuine interest in the role and helps you understand how you can make an impact.
