At a Glance
- Tasks: Lead the Experience Team to deliver exceptional service and exceed membership expectations.
- Company: Join Virgin Active, a leader in wellness and leisure experiences.
- Benefits: 30 days annual leave, complimentary membership, discounts across Virgin Group, and mental health support.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on members' lives while developing your leadership skills.
- Qualifications: Strong people management skills and a proven sales background.
The predicted salary is between 25000 - 27000 £ per year.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.
As a Sales Membership Manager, you will lead the Experience Team to deliver outstanding members’ and prospects’ experience daily, exceeding expectations and fostering loyalty.
The Role
- Having direct accountability and responsibility for leading the Experience team, ensuring the club is fully staffed to deliver exceptional service and meet daily budgets.
- Guaranteeing prompt handling of all membership inquiries, overseeing any necessary escalations.
- Managing membership administration, maintaining accuracy and GDPR compliance.
- Being accountable for all sales for your assigned club, ensuring all sales budgets are achieved, including volume, revenue and sales mix, junior memberships and joining fee budgets.
- Monitor and track all membership results and activity levels on a daily, weekly and monthly basis by using the systems and tools provided.
- Produce accurate, transparent reports and analysis as required by General Manager, Regional Business Director and the rest of the business.
- Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
Experience
- Strong people management and organisational skills, fostering a cohesive and high-performing team.
- Proven track record of surpassing financial targets, driving success and growth.
- Experience from a Sales/KPI driven background would be ideal.
30 days (including bank holidays) annual leave plus a Celebration Day – and we want you to take them. Access to The Peoples Pension, with our contributions at 3%. Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V. We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions. You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2). Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert. Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions. We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges. Access to ePoints, offering loads of online discounts to retailers. Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.
Membership Sales Manager in Northampton employer: Virgin Active
At Virgin Active, we are passionate about transforming lives through wellness, and as a Membership Sales Manager, you will be at the forefront of this mission. Our vibrant work culture fosters collaboration and personal growth, offering extensive benefits such as complimentary memberships, generous annual leave, and access to mental health support. Join us in a dynamic environment where your contributions directly impact our members' experiences and where you can thrive alongside a dedicated team committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Sales Manager in Northampton
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like Virgin Active.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If Virgin Active is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like Virgin Active, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace Membership Sales Manager in Northampton
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at Virgin Active
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at Virgin Active.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at Virgin Active.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know Virgin Active's Clientele
Since it's a full-time gig, understanding the specific clientele Virgin Active caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
