At a Glance
- Tasks: Engage new members, drive sales, and create a welcoming club experience.
- Company: Join the vibrant Virgin Active team and be part of a dynamic culture.
- Benefits: 30 days annual leave, complimentary membership, and exclusive discounts.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Shape first impressions and foster meaningful connections in a wellness-focused environment.
- Qualifications: Sales or hospitality experience is a plus; passion for people is essential.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a New Member & Sales Host to join our Acquisition Team. This role plays a key part in shaping the first impression of our new era.
Responsibilities
- Take ownership of individual membership sales targets, contributing to overall club growth and retention.
- Engage prospects with empathy and curiosity, delivering value‑led tours based on their goals and motivations.
- Drive self‑generated leads and maintain consistent follow‑up using CRM systems.
- Personally welcome new members and deliver a tailored onboarding experience.
- Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
- Create moments of generosity that surprise and delight, bringing Unreasonable Hospitality to life.
- Encourage participation across classes, PT, recovery, and club services.
- Collaborate with instructors, trainers, and club teams to ensure a seamless experience.
- Maintain high standards of administration, time management and communication.
- Support the smooth operation of the club and uphold all Virgin Active brand standards.
Qualifications
- Previous experience in sales, hospitality, wellness or customer‑facing environments (desirable).
- A strong passion for people, wellness and meaningful connection.
- The ability to meet and exceed targets while delivering a premium experience.
- Excellent communication and interpersonal skills – warm, confident and engaging.
- Strong organisational skills with attention to detail and follow‑through.
- A proactive, positive attitude and a natural sense of care and hospitality.
- Flexibility to work early mornings, evenings, weekends and club events.
Benefits
- 30 days (including bank holidays) annual leave – and we want you to take them.
- Access to the Peoples Pension, with our contributions at 3 %.
- Complimentary Virgin Active membership for you and a buddy; free membership for children too, ability to take advantage of our Club V.
- Discounts across Virgin Active – everything from guest passes to 50 % off PT sessions.
- Membership to the Virgin Family network – communications with colleagues across Virgin Group and many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
- 20 % off food and drink at our KAUAI branches located in clubs.
- Access to Salary Finance for loans and savings plans, and personal finance expertise.
- Free counselling sessions: four sessions under the BUPA Employer Assistance Programme.
- Corporate letting services through Dexters – no tenant charges.
- Access to ePoints – a wide array of online discounts to retailers.
- Discount on all Academy courses – trained by the very best instructors.
New Member & Sales Host employer: Virgin Active
At Virgin Active, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a New Member & Sales Host, you'll enjoy generous benefits such as 30 days of annual leave, complimentary memberships, and access to a wealth of discounts across the Virgin Group. We are committed to your personal and professional growth, offering opportunities for development and a supportive environment where you can thrive while making meaningful connections with our members.
StudySmarter Expert Advice🤫
We think this is how you could land New Member & Sales Host
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with members and what values they promote. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your pitch! Think about how you can showcase your passion for wellness and hospitality. Prepare a few stories that highlight your experience in sales or customer service, and be ready to share how you can create those 'moments of generosity' they’re looking for.
✨Tip Number 3
Follow up after your interview with a thank-you note. It’s a simple way to express your appreciation and reiterate your enthusiasm for the role. Plus, it keeps you on their radar and shows you’re proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace New Member & Sales Host
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for people and wellness shine through in your application. Share experiences that highlight your love for meaningful connections and how you’ve made a difference in previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to know how you can contribute to our club growth and member retention!
Be Personable:Remember, we’re looking for someone who can engage with prospects warmly and confidently. Use a friendly tone in your writing to convey your interpersonal skills and ability to connect with others.
Follow Up:After submitting your application through our website, don’t hesitate to follow up! A quick email expressing your continued interest can show us your proactive attitude and commitment to the role.
How to prepare for a job interview at Virgin Active
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a New Member & Sales Host. Familiarise yourself with the key aspects like membership sales targets and delivering value-led tours. This will help you demonstrate your enthusiasm and readiness to contribute to the club's growth.
✨Showcase Your People Skills
Since this role is all about engaging with prospects and new members, be prepared to share examples of how you've successfully connected with people in previous roles. Highlight your empathy, curiosity, and ability to create a welcoming atmosphere – these traits are essential for making a great first impression.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills and attention to detail. During the interview, discuss how you manage your time and follow up with leads. You might even want to mention any CRM systems you've used before, as this shows you're ready to hit the ground running.
✨Embrace the Virgin Active Culture
Familiarise yourself with Virgin Active's values, especially the concept of 'Unreasonable Hospitality'. Think of ways you can create moments of generosity and delight for members. Sharing your ideas on how to enhance the member experience will show that you’re aligned with the company’s ethos.
