Senior Product Designer - London

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world class member experience.

We are looking for a Senior Product Designer to join our Digital & Tech Transformation department. As a Senior Product Designer, you will shape end-to-end product journeys that are simple, intuitive, emotionally resonant and distinctly Virgin Active. You’ll operate across discovery, definition, design and delivery, crafting experiences that drive behaviour change, measurable outcomes and business impact. You’ll collaborate closely with Product, Engineering, Research and Brand to create world-class wellness experiences across digital touchpoints.

The Role

• Translate member needs, business goals and behavioural insights into clear problem definitions aligned with product outcomes.
• Design intuitive, coherent and simple end-to-end journeys across digital touchpoints.
• Use and contribute to the design system to ensure clarity, consistency and delivery efficiency.
• Create flows, wireframes, prototypes and visual designs with clear rationale and decision logic.
• Collaborate with Product and Engineering to shape feasible, scalable solutions before delivery.
• Use research insights, experimentation and behavioural understanding to guide design direction.
• Communicate design thinking, trade-offs and rationale clearly to support confident decision-making.
• Contribute to critique, feedback loops and team rituals to elevate design quality and alignment.
• Support post-launch learning through validation, measurement and iteration.

Experience

• Strong experience designing consumer digital products and delivering impact in live environments.
• A portfolio demonstrating systems thinking, end-to-end journeys and behaviourally informed design.
• High capability in interaction design, visual craft and systems thinking, with strong attention to detail.
• Confidence using research insights and behavioural data to shape design decisions.
• High proficiency with Figma and modern design tools.
• Ability to create clarity, frame problems and drive alignment across cross-functional partners.
• Strong communication skills with the ability to explain rationale, priorities and trade-offs clearly.
• A mindset focused on behaviour change, quality craft, continuous learning and raising the bar.

Our Perks

• 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you to take them.
• Access to Scottish Widows Pension with us matching contributions up to 5%.
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• Private Dental and Healthcare Insurance – your physical health is important, and we want you to have access to healthcare should you require it.
• Life Assurance 4x your salary – which we hope you will not need.
• Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
• Join Virgin Family - communicate with colleagues across Virgin Group, with many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
• 20% off food and drink at our KAUAI branches located in clubs.
• Access to Salary Finance for loans and savings plans, as well as personal finance expertise.
• BUPA employer assistance programme with 4 free counselling sessions.
• Complimentary corporate letting services with Dexters – meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.
• Discount on all Academy courses, trained by the very best instructors.